Tender Heart is a registered provider of Supported Living and Care Services for adult male and female users of mental health services. Our key areas of work are providing accommodation and supporting people with enduring mental health challenges regain and maximise necessary skills for independent living in the community.
We aim to work in accordance with the Health & Social Care Act 2014 and are standards regulated by the Care Quality Commission and ISO 9001:2015. We have an established professional track record since 2005 in supporting service users with high, medium, and low-level mental health needs maintain as much as possible, long periods of stable mental state, thus, preventing frequent hospital admissions.
We aim to work in accordance with the Health & Social Care Act 2014 and are standards regulated by the Care Quality Commission and ISO 9001:2015. We have an established professional track record since 2005 in supporting service users with high, medium, and low-level mental health needs maintain as much as possible, long periods of stable mental state, thus, preventing frequent hospital admissions.
Services
Understand effective equal opportunity policies are a key part of the achievement of a quality business. Acknowledge that in society certain groups and individuals are unfairly discriminated against. Each one of our residents has encountered a very personal journey before stepping through our doors.
We provide self-contained rooms in a four bed shared accommodation where clients are free to personalize the rooms to individual homely tastes. We provide tenancy for up to 2 years, after which the supported clients move on to a more independent accommodation if possible.
Service Users are supported to learn, regain and maximize independent living skills like cooking, shopping, cleaning, house chores, budget and finance management, self care, and socialization.
Service Users are supported to learn, regain and maximize independent living skills like cooking, shopping, cleaning, house chores, budget and finance management, self care, and socialization.
Our service is run by highly experienced members of staff who are professionally qualified in the provision of Support and Care services. Amongst our members of staff are Registered Care Managers, Registered Nurses, Registered Mental Nurses, Counselors, Key Support Workers, Support Workers, and so on who are well trained to ensure they have the skills to support service users with varying needs including mental health needs.
Packages of care are individually tailored to individual needs and can range from 1/2 hours per week to 24 hours a day. PA is much like a Carer, a person who will work to professional Standard and support you as you require. You can decide when you would like your PA to visit, either on a regular basis or only when you need them.
We are committed to improving the outcomes of our service users by building trusting relationships in a peaceful and positive way within a therapeutic approach. Our in-house qualified staffs work in collaboration with other healthcare providers (GP, Care coordinators, Social workers, Psychiatrist, and so on).
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