Guy Paul is and excellent company to do business with, I have traded with them for many years, and will continue to do so in the future. Their products are very competitively priced and their customer is excellent. Having been a customer of Guy Paul for 35 years I have no hesitation in singing their praises.

Saujani, Suki and all their staff couldn't be more helpful. Always ready to get an order out quickly and add items we've forgotten to order. We could be lost without them. Guy Paul have been there for me when I was building my business - no order too big or small. They go out of their way to help, and are always happy to send a small item in an emergency.

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Guy Paul is a family run business which has been trading for over 50 years, one of the oldest in this industry. When we first started trading our main line of business was Bakery and Cake decorating tools and materials to trade and professional bakers. With the rise in prominence of the British Sugarcraft Guild and the demand for sugarcraft tools and equipment, our product range continued to grow.

Reviews (8)

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Alex Em Bee

Dec 26, 2021

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This company has evidently ceased trading whilst still accepting payments and orders. They do not respond to emails and all calls go through to answerphone.

Ch Friedman

Dec 26, 2021

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Stay away!
Never got my order after 3 months, tried to contact them via phone and email.......

Gill Cresswell

Nov 11, 2021

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I wish I had read other reviews before I placed an order.
I am unable to make contact with the co either by email, phone or Facebook. No answerphone messages, emails or FB messages are returned. Appalling customer service. Not sure they are even still trading ??? Dispute now raised with my bank

Delphine Keir-Girardin

Oct 21, 2021

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Should probably report them to trading standards as It's obviously a con.

Danielle Ainsworth-Patrick

Oct 07, 2021

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Ordered back in March 2021 - pretty good service, though hard to get hold of. Ordered recently, and got no dispatch email even though payment confirmation came through. Sent MANY emails and Facebook messages with no reply, and no one ever answered the phone. Had to open a dispute with PayPal. No reply from the company, but eventually got my refund.

Dawn Pennington

Jul 17, 2021

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This company is obviously no longer trading it is disgusting that they are still taking peoples payments and having no intentions of honouring the orders, shameful ! No customer service have emailed 5 times, called 6 times and left messages and NO response, disgusted !!

Fotoula Hilton

May 18, 2021

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I'm still waiting for an online order 2 weeks after I placed the order. Have emailed twice, left 2 voice messages and messaged the company on Facebook. I'm not even sure they're trading. Very disappointed and will need to recoup money from credit card company if possible before reporting them to trading standards.

Jupiter Scorpio

May 07, 2021

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I have ordered from Guy Paul several times brilliant range of products but my last order has not been shipped. Its almost been 4 weeks.
I have reached out to the business on more than 10 occassions via emails and left messages.
The phone is never manned it always goes to voicemail. However, when you leave message there is nobody to return the calls. Nobody has cared enough to get back to me.
I could understand if there was some legitimate issues or reasons but as far as i can see they are just not bothered. Not as far as to even let me know what is happening. I sincerely hope they will reach