Boyce & Houston

If your pet is in need of emergency care outside of the normal opening hours of Boyce and Houston and you telephone us, the recorded message will give you instructions of how to contact University of Glasgow Small Animal Hospital. Just as you would attend the A&E department in an OOH emergency, your pet can now do the same.

Your veterinary surgeon may prescribe relevant veterinary medicinal products only following a clinical assessment of an animal under his or her care. A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be prescribed for your animal.

As a responsible pet owner, you want to make sure that your pet stays fit and healthy. Keeping your dog up to date with their vaccinations is vital to provide immunisation and protection against many life-threatening diseases, for which there may be no cure. Vaccinations are also essential if you wish to place your pet in a kennel, as they will not accept them unless you have an up to date vaccination certificate.

Pet insurance provides cover for veterinary fees in the event that your pet becomes injured or unwell. It can provide peace of mind that you're in a position to afford all the veterinary care your pet may need. With veterinary medicine employing expensive medical techniques and medication, and with pet owners caring more and more about their pets' health, pet insurance is becoming increasingly popular.

If your insurer asks you to complete your claim online, what we need from you will be greatly simplified. Please note the process may differ between insurers. Attach the clinical history, along with a copy of any payments you've made (you do not have to keep any receipts). Please note the processing of direct claims is discretionary and based on the relationship between the insurer and the clinic.