Due to the incredibly high volumes of property sales, we've expanded our Property Transfer Team. Find out how they can help in getting you or your legal representative the information you need. You have our word that we won't make a single penny keeping you safe, as we'll only ever recover our costs when remediating any unsafe non-ACM cladding systems on your development.
Property management and asset services that ensure customers feel safe and happy in their homes.
Property management and asset services that ensure customers feel safe and happy in their homes.
Services
At FirstPort, we have five core values that we work towards every day. We listen to your opinions and strive to meet your needs as we are dedicated to delivering the highest standards of customer service. By investing in the best teams and constantly enhancing our skills, we are able to continually improve the quality of our ideas for your benefit.
At FirstPort, we know how important your home is to you and we do our best to help you settle in as smoothly and quickly as possible. We've created two helpful guides to explain who we are, what we do and what living on a development managed by a property manager (otherwise known as a managing agent) will mean for you.
As part of the UK's largest property management firm with more than four decades of experience, we understand what it takes to manage luxury, residential and retirement developments successfully. Whether you are a developer, investor or landlord, in for the long-term or planning an exit, worry-free asset performance and return on investment remain your constant objectives.
We provide a full range of residential property management services for properties spanning the entire residential sector - from housing estates and blocks of flats, to complex multi-amenity residential developments. Our services range from practical advice and guidance to hands-on block management support, ensuring operational excellence now and always.
Choosing to become a Residents' Management Company (RMC) Director, taking ownership for the day-to-day management and maintenance of your development, is a significant responsibility. We understand the pressures and complexities that property management creates for a Residents' Management Company - we're here to help.
Reviews (8)
Simon Bear
Dec 03, 2021
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Jamie Gurney
Nov 24, 2021
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Absolute joke of a company. I have been chasing a management pack for the last month and half for the sale of my property. I have now lost out on both my purchase and sale due this useless company. Everytime I call all I get is "there is no timeframe" or we can't find you on our system. Don't waste your time or money with first port. As mentioned I've now lost my sale and purchase. Joke
Jean-Marc Eskdale
Oct 03, 2021
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Lenni Pearson
Sep 29, 2021
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Absolute joke!! we care about our customers!! as if, we are experiencing higher call volumes!! when are your hold times less that 45 mins!!!
I have been on hold for more than 12 hours being cut off most of the time. When I get through I have to fill out a request and someone will get back to me (shock not one person has). Emailed multiple different email addresses with queries and subject complaint (no response). I have logged a request on the portal on the 20/08/2021 (no response). I have tweeted (no response) left a trustpilot review (told to email/ no response).
My re-mortgage has been going
I have been on hold for more than 12 hours being cut off most of the time. When I get through I have to fill out a request and someone will get back to me (shock not one person has). Emailed multiple different email addresses with queries and subject complaint (no response). I have logged a request on the portal on the 20/08/2021 (no response). I have tweeted (no response) left a trustpilot review (told to email/ no response).
My re-mortgage has been going
Emily Ansell
Aug 26, 2021
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If 0 stars was an option, I would give that. The worst Management company, so slow at responding if they ever do, extremely slow at getting anything done & to top it all off we are paying the most excessive amount of Service charge which in the last 3 years since we have been in our Flat has increased by 50% - way over the above average of flats in UK for service charge. never ever buy a property that is owned by chamonix (now hiding under First Port)
Sm Baldwin
Aug 16, 2021
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Beyond bad
1 year with a leaking roof, that is not only damaging my home but also the integrity of the building - despite over 20 emails in 2 weeks for them promising and update and action: silence.
No update
No action
Nothing -
Every time it rains water comes in with the bucket needing to be emptied during the night.
Yet despite this, their finance team is on contact regularly regarding my now unpaid bill!
1 year with a leaking roof, that is not only damaging my home but also the integrity of the building - despite over 20 emails in 2 weeks for them promising and update and action: silence.
No update
No action
Nothing -
Every time it rains water comes in with the bucket needing to be emptied during the night.
Yet despite this, their finance team is on contact regularly regarding my now unpaid bill!
Meetandgreet Mascots
Jul 29, 2021
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The worst property management company EVER! Completely incompetent, unprofessional and unorganized. They take clients money but NEVER answer the phone or deal with queries. I was on hold for 45 minutes chasing a management pack, when I finally got through to a clueless employee, they transferred me through to the wrong department and then hung up the phone on me! Diabolical customer service and this company should get shut down - they don't even deserve 1 star!!
Chia Oh
May 19, 2021
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Horrendous company. They are scamming every property they manage with bogus and fraudulent invoices. Residents are taking them to tribunal constantly and winning. They should not be allowed to operate. The photos are of mould that has appeared before and First Port allows it to go on for months/ more than a year before removing it! Property managers just fob you off and they make up invoice amounts and get their lawyers to try to make you pay. Avoid First Port!
