Patients AGED 65 and OVER can now book their flu vaccination appointment at the Warrens online or by telephoning the surgery. Please note this is for patients aged over 65 only. Our team will review every request and make sure it is passed to the most relevant health care professional. How to contact Out of Hours Service, when eConsult is not available at weekends should you need medical assistance (From Friday 18:30 Until Monday 8:00am), Please telephone 111 for the out of hours service, or 999 for a medical emergency.
Services
The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this.
Our receptionists no longer make appointments without an econsultation being completed first. ALL patient requests and enquiries are now screened via an easy to use electronic consultation form called e-consult available on the website. All patients needing contact with the surgery are required to complete an e-consultation FIRST on the website.
Some drivers are now bwing told by the DVLA to ask their GP if they are "fit to drive" so that they can continue to driver under Section 88 of the Road Traffic Act 1988 (RTA 1988). The DVLA has produced a leaflet which explains RTA 1988. GPs are not usually qualified, and may not be indemnified, to advise patients whether or not they are fit to drive.
We know that many of life's problems can make us feel unwell. Improving your lifestyle or taking control of a practical problem can be very challenging and people often feel daunted at the prospect of change and don't always know where to start. Social prescribing link workers help give you the confidence, encouragement and support you need to make and sustain changes that will help you to feel better in yourself.
Earlier this year, West Wirral Group Practice (WWGP) changed the way requests for appointments are handled. What has changed? When patients request an appointment the receptionist will ask for reasons for their request, so that they can direct them to the best person to assist them. Staff have been fully trained by Healthwatch, with accreditation/endorsement from National Open College Network, to enable this change.
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