WOW! We've just had the results from the National Patient Survey taken earlier this year. We know that everyone has had a really tough 16 months and it has been a struggle for so many, therefore we are delighted to hear that we scored higher than both the national and local CCG averages in every area!
Thank you to everyone who took the time to send their feedback. We provide comprehensive NHS primary care services to help you manage your health and well-being. Having a highly qualified and trained multi-professional integrated primary Healthcare Team. Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient's benefit.
Thank you to everyone who took the time to send their feedback. We provide comprehensive NHS primary care services to help you manage your health and well-being. Having a highly qualified and trained multi-professional integrated primary Healthcare Team. Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient's benefit.
Services
There are occasions when the practice has to close for staff to undertake mandatory training. Where possible we try to arrange this for the last Wednesday of the month. When this happens from 12:00 the phones will be switched over to an emergency line for patients who have an emergency need where they will be triage by the on-call doctor.
When the practice is closed, there is an out of hours' emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day. If you need out of hours help, you should telephone 111 which is a free-phone number nationwide.
You will appreciate that health data relating to any individual is highly confidential and the Practice must ensure that it releases such data only to the person to whom it relates, or to a person authorised to act on his or her behalf. The General Data Protection Regulations (GDPR) gives you the statutory right of access to any information, manual (paper) or computerised.
We welcome your comments on things we are doing well within the practice and also welcome your suggestions on things we can improve. If you would like to make a suggestion or provide us with any feedback. Your feedback is extremely important to us as it helps us to see what we are doing well at and areas for improvement.
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review and improve our service to you. Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve.
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