Mountain Trax

I Visited Mountain Trax a few months ago whilst looking at the purchase of an electric mountain bike. After initially spending time with one of the employees and have a test ride I was settled on the purchase of a Scott Full Suspension ebike. Returning to the shop a few days later to finalise the purchase the Owner Paul spent time ensuring that the bike was the correct size and the associated accessories such as a helmet suitable as well. Needing to organise a cyclescheme voucher the Owner Paul reserved the bike for me whilst I organised this. Arriving to pick up the bike every effort was made

Positive: Professionalism, Quality, Responsiveness, Value
Great local bike shop, went in with a rear puncture, and wanting my tubeless ready bike converted to tubeless, they fitted me in there and then and did while I waited, staff were all friendly and helpful would highly recommend

Positive: Professionalism, Quality, Responsiveness
Brilliant service from Brad and the guys at Mountain Trax. A really helpful, responsive and personal service. They got me out of a bind and were extremely flexible to make sure I got the right kit faster than I thought would be possible. Thanks guys!

Always a great experience with the very knowlegeable team at Mountain Trax - their approach to service is excellent. I cycled by on a lazy Saturday afternoon close to closing time, on the off chance to book a service before a big ride - and whilst finding out there is a bit of a lead time on full services, the mechanics had a 3 minute look-over the bike to reveal no major problems apart from a keo pedal starting to come loose, which they duly sorted out for me. After a short tutorial from Brad on chain wear and care, and a drool around the shop - I decided to splash out on a new (unexpected) bike

All 4 Staff not really engaging..... brought over £400 worth of gear & they didn't even offer us a bag just watched us struggle holding our stuff....probably won't be going back in a hurry....
In reply: The junior staff did open the door & was welcoming, but he did not spend any time with us & the only other time we saw any staff was when we paid. 3 off whom were just sat talking, possible meeting....
As for a bag, we had lots of bits that were awkward to hold, open the door & then open the car.... so yes, it would of helped with the '20 mtrs' to the car.... albeit disappointed....

I drive for an hour to get to mountain trax, past many other bike shops. Why? Because they maintain my bike right first time, when they say they will. Perfect service

Considering its the closest bike shop to me, last year I thought I would take my mountain bike to be serviced.
It cost me £200 which was fine, but when I returned to pick the bike up the front tyre went flat as they rolled it onto the shop floor. Blaming it on the protective tape around the wheel, they replaced the inner tube and proceeded to charge me for it. On arriving home I took the bike out only to find it didn't feel right. When I checked the tyre pressures, they were set to 65psi rather than my normal 25/35psi, as they were when entering the shop.
The bike still didn't feel right, so

Great advice and help. I was looking for a new bike and wasn't sure what I wanted, Chris and the team let be borrow some bikes, they took the time to set each one up for me and gave some great advice. Bought a Whyte Bike from them and it is fantastic. I can't recommend highly enough the value of trying the bikes before you buy. Top service and support, the whole team is very knowledgeable and experienced. Thanks guys!! Top job.

This bike shop is well worth the detour if you are not local. Top draw sales and after service of both my mountain bikes and road bikes.
Great selection of demo bikes and close to swinley to give them a good test drive.
Painlessly sorted out a Sram warranty issue.

Paul and the team at Mountain Trax have been amazing. Paul in particular went out of his way to help me with my buying my bike, his expertise and customer skills are fantastic. The shop is a real gem, great range of stock, staff who are passionate about riding, understand the product and care about their customers. I can't recommend this shop more highly and a huge thanks to Paul!