Mainstay is the Commercial and Asset Management operating division of the wider FirstPort Group, the UK's leading residential property services provider.
Established in 2000, Mainstay brings a wealth of experience to offer a complete range of bespoke and innovative services for clients seeking expertise in the management of Commercial Properties, Facilities and Workplace Management, Surveying, Property Transfers, Resales, Lettings, Retirement Homesearch and the Build to Rent sector.We are experts in residential property management.
Established in 2000, Mainstay brings a wealth of experience to offer a complete range of bespoke and innovative services for clients seeking expertise in the management of Commercial Properties, Facilities and Workplace Management, Surveying, Property Transfers, Resales, Lettings, Retirement Homesearch and the Build to Rent sector.We are experts in residential property management.
Services
As a company, we believe in transforming property management and we are proud to do things differently to achieve this. Accredited by ARMA-Q and RICS, and holding ISO 9001, OHSAS 18001 certifications we are redefining the role of the traditional property management company. We have created an innovative approach to delivering exceptional customer service in today's complex property sector.
We are aware that our actions impact others and that we have a responsibility to care for the wider community we live and work in. We understand that our individual actions, no matter how small, impact the wider business. We are committed to delivering excellent customer service, ensuring there is a clear conclusion to every customer interaction.
Mainstay acknowledges its obligation to Corporate Social Responsibility, we use 100% green electricity in our properties. We recognise the need to adopt clear standards of ethical behaviour throughout all aspects of its business, taking responsibility for creating wider benefits both within and around the business.
Mainstay employ over 500 people and pride ourselves on providing a transformational management service to our customers and clients. We are first and foremost a service business, focused on delivering exceptional service to our clients and customers. Our properties span England and Wales with in-field teams based in communities local to the developments we manage.
Mainstay make Health, Safety & Compliance an absolute priority to ensure the protection of all employees, clients, customers, residents, visitors at our offices or developments. For our developments, it is crucial we demonstrate that the Landlord's obligations are being met or that all reasonable steps have been taken to ensure safety on the development.
Reviews (10)
Andy Loch
Jan 03, 2022
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How anyone has ever given this company 5 stars I will never know, they obviously have been dealing with some very different people.
I’m currently trying to sell a property that mainstay are the management company for the development. Not only have they already let 1 sale fall through by not providing the relevant information needed when it was paid for and then chased on multiple occasions over the course of 3 months, they are now getting very close to causing this too happen to me a second time as they can’t answer 2 or 3 simple enquiries! There is no way to get in contact with half the people
I’m currently trying to sell a property that mainstay are the management company for the development. Not only have they already let 1 sale fall through by not providing the relevant information needed when it was paid for and then chased on multiple occasions over the course of 3 months, they are now getting very close to causing this too happen to me a second time as they can’t answer 2 or 3 simple enquiries! There is no way to get in contact with half the people
Ralph Watson
Dec 23, 2021
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Terrible experience. Avoid at all costs. Mainstay collect ground rent on behalf of my Landlord Aviva. Having owned the property for 10 years and never missed a ground rent payment I recently missed a number of payment demands, which were delivered to a property I was not living in due to the pandemic. Rather than call or email to request the payment Aviva and Mainstay chose to instruct debt collectors (who unsurprisingly were able to immediately contact me by phone and email). The experience has damaged my otherwise clean credit rating and cost me the full cost of the ground rent again in additional
Serge
Dec 20, 2021
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Critical: Professionalism, Quality, Value
Utterly and consistently incompetent, while also being incredibly expensive. Looking at other reviews here, this doesn't seem to be isolated to our development either. If you are looking for a management agency, my strong advice would be to avoid Mainstay like the plague.
Utterly and consistently incompetent, while also being incredibly expensive. Looking at other reviews here, this doesn't seem to be isolated to our development either. If you are looking for a management agency, my strong advice would be to avoid Mainstay like the plague.
Georgie Katch
Dec 20, 2021
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Critical: Professionalism, Quality, Responsiveness, Value
How does it take two months to reply to an email?, you have put my sale in jeopardy all because you cannot answer an email . Absolutely one of the worst companies I have come across , good job you are not regulated as you would not still be open for business
How does it take two months to reply to an email?, you have put my sale in jeopardy all because you cannot answer an email . Absolutely one of the worst companies I have come across , good job you are not regulated as you would not still be open for business
Eugeniu Vieru
Oct 14, 2021
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Spike Jones
Aug 28, 2021
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The worst company I've ever had to deal with.
From our complex there is no security gates, security doors don't work the place is a mess.
We pay for someone to clean the landing once a week the gardner comes every so often. We have rats in the attic and we get charged for this????
Finally we pay in advance for this shambles but if you're late paying there quickly charging late fees and threatening with solicitors to get involved.
Do not ever get involved with these cowboys!!!!
From our complex there is no security gates, security doors don't work the place is a mess.
We pay for someone to clean the landing once a week the gardner comes every so often. We have rats in the attic and we get charged for this????
Finally we pay in advance for this shambles but if you're late paying there quickly charging late fees and threatening with solicitors to get involved.
Do not ever get involved with these cowboys!!!!
Simon Rangecroft
Jul 31, 2021
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Adam Seaman
Jul 30, 2021
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This is a review of Louise, rather than Mainstay as a whole. During my two years at the Boathouse, Louise was so friendly and lovely, willing to go out of her way to help you. She was always informative and kept us up to date with developments on Victory Pier. She is really approachable and does an amazing job at Victory Pier. She is a real asset to Mainstay. The building was always clean and tidy, even if that meant unfairly having to clean up after others who failed to clean up their own messes. Louise was so supportive and such a friendly face that was a joy to see a few times a day. Thank you
John Smith
Jul 20, 2021
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Breathtakingly incompetent and super expensive - AVOID AT ALL COSTS!!
I've never left a review before, but I felt compelled to do so to raise awarness of these cowboys and hopefully prevent them from causing (expensive) misery to others.
I've had a misfortune of living in the development "managed" by Mainstay for 8 years or so. Throughout my time here, they've been collecting an extortionate amount in service charges and consistently demonstrated a truly breathtaking level of ineptness when dealing with important issues, while at the same time exhibiting an impressive ability to focus on trivial
I've never left a review before, but I felt compelled to do so to raise awarness of these cowboys and hopefully prevent them from causing (expensive) misery to others.
I've had a misfortune of living in the development "managed" by Mainstay for 8 years or so. Throughout my time here, they've been collecting an extortionate amount in service charges and consistently demonstrated a truly breathtaking level of ineptness when dealing with important issues, while at the same time exhibiting an impressive ability to focus on trivial
Tom Bryant
Jul 18, 2021
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