The aim of an eConsultation is to help you get things done without having to come in to the surgery. You can request to see/speak to a GP, request an ongoing sick note, send referral queries, register as a new patient, register for online services, send a medication query or order regular medications, update your personal/contact details and more.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
Services
The Friends and Family Test (FFT) is a quick and simple patient feedback tool, to tell us how satisfied or dissatisfied you have been with your treatment or care at the surgery. If you visit our surgery you may be asked to give some feedback about whether or not you would recommend us to your family and friends.
Services available to help with bereavement. Online For general advice about bereavement you might find the NHS choices article on bereavement useful. Health visitors Health Visitors are all trained nurses who have extra training and qualifications in child health. They are a. We work closely with other services to help support people and their families at this very difficult time.
Weekend appointments available: Saturday from 8.00am to 4.00pm and Sunday from 9.00am to 1.00pm. To book Hub appointments please contact the surgery in the usual way. Please be aware that we will be closed for staff training one afternoon every month. During this time the NHS 111 service will cover the surgery if you require urgent medical assistance.
Reviews (9)
Jason Smith
Aug 18, 2021
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Absolutely disgusting how the receptionist spoke to me .my 5 Yr old daughter is laid on floor crying and shaking with stomach pain and I rang the receptionist for an appointment and she said that she can't fit her in as in her opinion it's not an emergency. Her advice is to fill in an e consultation and someone will get back to me within 2 days ,I explained I've never done this before and that she's in so much pain but she said that in her opinion it's not an emergency even though she's not a doctor and she started shouting at me and getting a little angry with me that I didn't know how to fill
Louise
Jul 27, 2021
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Uyen Hobbs
Jul 23, 2021
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Linda Gray
Nov 09, 2020
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D. M.
Dec 12, 2019
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Wish you could put minus stars for a review.
Much the same as everyone else, I've found the Doctors and Nurses brilliant.
However the reception staff are the worst, rudest people I have ever met in a customer service role. Rude isn't a strong enough word to describe them. Abrupt, unhelpful, give wrong information out, not constant with other information. One receptionist will tell you something and the other will tell you completely the opposite.
I've complained on several occasions to the practice manager.........pointless as she is as rude as the receptionists.
Definitely looking into changing
Much the same as everyone else, I've found the Doctors and Nurses brilliant.
However the reception staff are the worst, rudest people I have ever met in a customer service role. Rude isn't a strong enough word to describe them. Abrupt, unhelpful, give wrong information out, not constant with other information. One receptionist will tell you something and the other will tell you completely the opposite.
I've complained on several occasions to the practice manager.........pointless as she is as rude as the receptionists.
Definitely looking into changing
H. Bach
Oct 15, 2019
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Absolutely diabolical service.
Lie about leaving answer machine messages.
Ignore patient requests.
Have long term medical condition and new doctors ignore this.
Unless you are retired or do not work or even have a nice 9-5 job, you have to ring on the day for an appointment, it’s constantly engaged and can take hours to get through. No appointments left. Try tomorrow.
No wonder A and E is in a mess.
It would be beneficial if this surgery considered those that do actually work and pay their taxes, and be available for those when they are ill.
This appointment system is dreadful.
It’s
Lie about leaving answer machine messages.
Ignore patient requests.
Have long term medical condition and new doctors ignore this.
Unless you are retired or do not work or even have a nice 9-5 job, you have to ring on the day for an appointment, it’s constantly engaged and can take hours to get through. No appointments left. Try tomorrow.
No wonder A and E is in a mess.
It would be beneficial if this surgery considered those that do actually work and pay their taxes, and be available for those when they are ill.
This appointment system is dreadful.
It’s
John Stephenson
Sep 29, 2019
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Ian Walker
Jun 22, 2019
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Have been with the practice many years but today I phoned to get an appointment due to a mental health crisis.
I'm not up and about at 8am to phone, due to my health, and it's not possible for me to get someone else to phone for me, they are all at work or commuting at this time.
Some flexibility in the system would a be a huge help.
I'm not up and about at 8am to phone, due to my health, and it's not possible for me to get someone else to phone for me, they are all at work or commuting at this time.
Some flexibility in the system would a be a huge help.
Sam Meadley
Dec 21, 2018
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Unlike a lot of other surgeries, Abbey Grange allows you to book appointments more than 48 hours in advance which is helpful. They also have another site in West Park should an appointment not be available at this practice. Staff always professional and helpful. Exactly what I expect from a GP surgery. Excellent work.
