NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings. For information on how best to be seen at the Surgery, select the service or condition you require. Advice: Please book an appointment online, or contact reception on 020 8992 4331 to make an appointment, routine appointments within 2-4 weeks.
Advice: Please book an appointment online, or contact reception on 020 8992 4331 to make an appointment. If you are concerned about your breathing and you think you may need to see a doctor urgently, please tell reception so they can ensure a duty doctor contacts you ASAP. Routine appointments within 2-4 weeks.
Advice: Please book an appointment online, or contact reception on 020 8992 4331 to make an appointment. If you are concerned about your breathing and you think you may need to see a doctor urgently, please tell reception so they can ensure a duty doctor contacts you ASAP. Routine appointments within 2-4 weeks.
Services
Do not try to add another person in on your consultation. Let reception know you need another appointment for this individual or prioritise who needs the appointment more. Be honest with the doctor. It is important to tell the doctor the main reason you are there at the start of the consultation. If you are embarrassed, don't be, the doctor is there to help and won't be shocked.
Patients who are registered at the Cloister Road Surgery can now access a limited number of appointments to see a GP or nurse at our sister clinic, the Florence Road Surgery in Ealing. There is also a limited service on bank holidays. The appointment will be a one off 10 minute consultation which may result in advice and / or treatment.
We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
Emergency prescription requests are requests for medication which you have run out of and need to prevent you becoming severely unwell. Emergency medications include; antiepileptic medication, insulin, inhalers and adrenaline pens for anaphylaxis.
If you require an emergency supply of your medication, you should first ask your pharmacist as they should be able to provide you a 3 day supply of your urgent medication without requiring a prescription.This should also give you enough time to receive a prescription from us. Emergency prescription requests cannot be used for medication which has been ordered late.
If you require an emergency supply of your medication, you should first ask your pharmacist as they should be able to provide you a 3 day supply of your urgent medication without requiring a prescription.This should also give you enough time to receive a prescription from us. Emergency prescription requests cannot be used for medication which has been ordered late.
Give us a copy of your medication label on your medication box or bottle which has your name, medication dosage and date. The prescribing pharmacist will check your medication list and put them on the repeats list but we recommend you make an appointment with the Doctor or Pharmacist to have a medication review within the first month of registering with the surgery.
Reviews (10)
JeromeGrizz Tv
Dec 27, 2021
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This surgery and its doctors are a shame to the NHS can't even do there jobs like write a prescription had to go there twice to get it done and I couldn't even pick it up because the pharmacy was closed.... They don't know how to do there jobs! If I could give no stars I would
They even called police on me ! DISGRACE!!!
They even called police on me ! DISGRACE!!!
Shireen Wallace
Nov 23, 2021
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Milo D.
Oct 28, 2021
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This is possibly the worst GP I’ve ever had. I should say I haven’t been registered with a lot of GPs over the years, and I’m a pretty healthy guy, so I don’t have a lot of comparison. Attempting to make an appointment or speak with someone is extremely time-consuming and frustrating. And even when it is possible to get through to a receptionist, they are less than helpful.
Tessa McKanuck Canadian
Oct 26, 2021
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This must be a joke! I received a call literally last 3 seconds and it hung off when I was about to answer it. A pretend call, huh? I got a voicemail and asked me to call back through the reception. The staff at reception is absolutely the rudest ever, she literally said that 'It was the doctor who called you, not me so I am not responsible for that' when I tried to talk to the GP through the reception as requested in the voicemail and she refused to transfer the line to the GP. Excuse me?! I cannot believe such arrogant attitude and terrible service are coming from our highly respectable NHS!
Rafael Silvestre
Oct 22, 2021
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Poor practice, stay away.
I did a blood test and was told they would get in touch, but did not receive even an email (I get that one only gets a call if something is wrong but not even an automatic email saying your results are ready?).
Scheduled an appointment to talk about food allergy and after waiting 9 days to get the scheduled call, a few minutes before I received a text saying I had to tell everything I had eaten of drunk 48 hours before having the reactions with the precise hours.
I was also told that if I did not provide the relevant precise information I would lose the referral, but
I did a blood test and was told they would get in touch, but did not receive even an email (I get that one only gets a call if something is wrong but not even an automatic email saying your results are ready?).
Scheduled an appointment to talk about food allergy and after waiting 9 days to get the scheduled call, a few minutes before I received a text saying I had to tell everything I had eaten of drunk 48 hours before having the reactions with the precise hours.
I was also told that if I did not provide the relevant precise information I would lose the referral, but
Jay Flynn
Oct 18, 2021
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Paul Cullen
Oct 11, 2021
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I made an appointment with a GP to find out about a vaccine exemption. The GP, who doesn't know me, due to the fact that I've been assigned a different GP just about every time I've visited the practice over the past 16 years, told me she would find out and get back to me. When she failed to get back in contact I called reception who told me they didn't know anything about vaccine exemptions. Via Gov.uk the government is directing patients to their GPs to obtain vaccine exemptions necessary for certain areas work. Weeks later the same GP that I had spoken to regarding the vaccine exemption called
Jean Hirst
Aug 25, 2021
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The help and service here has been poor.
For the last 3 months I have been sent down a rabbit warren looking to get the right referral- with no contact to me when a referral has been sent back.
Each time a make contact I have to wait to be sent in another direction- and I'm now over 3 months in without any sign of a solution or help.
Poor, poor, poor!
For the last 3 months I have been sent down a rabbit warren looking to get the right referral- with no contact to me when a referral has been sent back.
Each time a make contact I have to wait to be sent in another direction- and I'm now over 3 months in without any sign of a solution or help.
Poor, poor, poor!
Abs
Jun 17, 2021
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Have been registered at the practice for a number of years and have had a few appointments and care has been fine before. However I wanted to put in a review recently in view of the GP access issues that many are complaining about in this covid era. This has not been an issue at this practice. The practice has been very accessible throughout this busy time and the doctors and staff are obviously working extremely hard to maintain this. The practice has adapted extremely well to the change in work circumstances and in fact it has made the practice much more user friendly. They deserve the recognition
Tobias
Feb 20, 2021
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New patient here, so I can't speak to the overall experience at the surgery - but after only a single phone appointment with one of the GPs, I have to say that I'm very impressed. Couldn't have asked for a more professional//attentive//personable consultation. All the more commendable given the struggles of the past year.
Two thumbs up! 👍👍
Two thumbs up! 👍👍
