The company was set up by the founder Roddy Whiteford when a gap was identified in the market, the challenge of capturing telephone calls in the evening at busy hotels. These calls are potential business for the hotels and as such missed calls means missed revenue. Starting from a pilot of 3 hotels there are now over 80 hotels supported by our service both in the UK and mainland Europe.
Now handling in excess of 200,000 calls per year we have identified the need to support hotels in this demanding environment and resourcing challenge. Following on from the success of supporting telephone demand we are introducing a similar service in 2020 to provide online Livechat support to deliver the same results.
Now handling in excess of 200,000 calls per year we have identified the need to support hotels in this demanding environment and resourcing challenge. Following on from the success of supporting telephone demand we are introducing a similar service in 2020 to provide online Livechat support to deliver the same results.
Services
With our state-of-the-art telephone technology, we capture the Reservations calls you're unable to answer using our highly trained and friendly staff, taking the pressure away from your teams at peak times. We can support your Food & Beverage and Spa reservations lines and work closely with our clients and their Reservations, Front of House and F&B teams to deliver exceptional results.
The LiveChat Booking Support Service provides a further boost to revenue gained from direct bookings and meets the increasing demands of the luxury Independent Hotel market. Hotefone LiveChat allows your staff to focus on other tasks and responsibilities while prospective guests are provided with immediate support in multiple languages.
At Hotelfone we have 8 years of supporting the hotel industry using our team of home-based reservations specialists and can provide additional cover at short notice offering a range of options for business continuity and disaster recovery services for our hotel clients. We provide consultancy services that provide insight into guest demand and buyer behaviour, giving our clients the tools they require to respond better to that demand.
Extend the opening hours of your Reservations department, we are here from 9am-10pm, 7 days a week. We take your incoming calls and direct them to specialist teams dealing with Room Sales, Food & Beverage bookings or Guest Service enquiries. Forward your calls on automatic overflow to ensure all the calls get answered when your team is busy.
Hotelfone has been delivering exemplary service to the luxury independent hotel market for 8 years. We are vital partners to our clients, playing an integral part in their service strategy. We capture calls that would otherwise be missed, we have identified that hotels drop about 16% of the calls they are presented with.
Reviews
Be the first to review Hotelfone.
Write a Review
