Wake up to wonder and explore your senses at The Montcalm Hotels. Book with the promo code 'Montcalm15' and save up to 15% on our Best Available Rate. Make the most of your stay and explore our services and beautiful London Neighbourhood to make the most of our fantastic location and have your trip well planned out in advance.
Join The Montcalm Club and enjoy an exclusive 10% saving on the Best Available Rate when booking direct. If during the next 24 hours you find a lower publicly available rate for the same hotel, room type and reservation dates on another website, please submit a claim form and we will match the competing rate plus a 10% discount.
Join The Montcalm Club and enjoy an exclusive 10% saving on the Best Available Rate when booking direct. If during the next 24 hours you find a lower publicly available rate for the same hotel, room type and reservation dates on another website, please submit a claim form and we will match the competing rate plus a 10% discount.
Reviews (13)
Dino Costa
Jan 09, 2022
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For a 5star hotel my expectations were so much more. One of our bath towels had red stains so we called reception immediately and was asked to leave the towel outside the room for replacement. In the morning the towel was gone but no replacement. We also emailed advising what had happened but no response as yet.The breakfast was awful, toast arrived way before the breakfast so we had to ask for fresh toast, the scrambled egg tasted bad and the breakfast tables are old and worn. If you look up to the ceiling in the breakfast area the ceiling is flaking and discoloured same in the bedroom the ceiling
Tharan Nadarajah
Dec 10, 2021
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I booked the hotel to celebrate our anniversary but we were both disappointed with how it turned out. The room was tired and facilities not upto scratch. We had booked the spa in advance and told to change in our room. Unfortunately there were no robes or bathroom slippers. After calling reception we were brought robes but we had to use the soft slippers which were provided. The spa was also a disappointing. Due to the number of people we were unable to use the jacuzzi and we hadn't realised the pool was as exercise pool and as my wife and I aren't strong swimmers we kept getting pushed back by
Becky King
Aug 24, 2021
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Emma Gamble
Aug 24, 2021
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We have had this hotel booked for a very special occasion for months and yesterday when we ate due to arrive on the 31st August they have decided to inform us that its being used as a quarantine hotel. Clearly information they knew well ahead of time. They offered us sub grade rooms with no compensation and when we asked to be moved to an… accommodation they did have the room category at they flatly refused. The reservations Director Phyo is as useful, understanding and charismatic as a rock. We have always been loyal customers to your brand hence trusting you with a very important booking
Debbie Tobin
Jul 13, 2021
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We booked a Wow Suite at Montcalm brewery and got to the hotel to find it closed! We were directed to their Royal London hotel, which was rowdy, the lift smelt of weed, our room was not what we’d booked and we… could hear a squeaky lift all night, and the service at breakfast was awful. We’ll never stay here again, although hadn’t actually intended to. To make matters worse, I emailed the hotel afterwards to express my disappointment and they’ve completely ignored me!! Absolutely appalled!!
Marco Feiteira
Jun 13, 2021
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An average hotel.
Not worth the stay in my opinion and definitely not worth its 5 star rating.
The room was terribly cleaned and bed was not made correctly. Hence my frustration when I found a big black stain on the top left corner of the mattress which was not a pleasant surprise.
The only thing the hotel has going to it is its location.
*did not try the food at the restaurant.
*the bar area looks pleasant.
Not worth the stay in my opinion and definitely not worth its 5 star rating.
The room was terribly cleaned and bed was not made correctly. Hence my frustration when I found a big black stain on the top left corner of the mattress which was not a pleasant surprise.
The only thing the hotel has going to it is its location.
*did not try the food at the restaurant.
*the bar area looks pleasant.
Clare Mitchell
May 09, 2021
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Anna Marie
Dec 09, 2020
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Left Stranded in London. Had a confirmed reservation for a hotel that was closed!! No communication prior to arrival/check in time.
So ..I booked for the Piccadilly Hotel in London today (a hotel belonging to the Montcalm chain). I booked directly via the Piccadilly Hotel website and got my reservation number. I got to the Hotel at 3pm to find the… front boarded up and a note on the door about deliveries and reservations. I spent half hour on hold on the phone and was told the hotel was non operational and they could give me a room at the Marble Arch Hotel instead. Marble Arch is over a
So ..I booked for the Piccadilly Hotel in London today (a hotel belonging to the Montcalm chain). I booked directly via the Piccadilly Hotel website and got my reservation number. I got to the Hotel at 3pm to find the… front boarded up and a note on the door about deliveries and reservations. I spent half hour on hold on the phone and was told the hotel was non operational and they could give me a room at the Marble Arch Hotel instead. Marble Arch is over a
Josh Greenslade
Sep 15, 2019
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Jason D.
Aug 27, 2019
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The quality of the rooms is stunning. The reception staff likewise.
But ordering room service was a nightmare. The go-between who eventually answered the phone had broken English at best. The wait for delivery was worse, almost causing my wife to have a hypo (type 1 diabetic).
And don't get started on breakfast. There was probably half of the stuff out, cloches empty and a chef who really didn't understand how to cook eggs 🥚.
The food really let an otherwise fab stay down.
But ordering room service was a nightmare. The go-between who eventually answered the phone had broken English at best. The wait for delivery was worse, almost causing my wife to have a hypo (type 1 diabetic).
And don't get started on breakfast. There was probably half of the stuff out, cloches empty and a chef who really didn't understand how to cook eggs 🥚.
The food really let an otherwise fab stay down.
Dream Boots
Oct 26, 2018
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Went here for an afternoon tea, cakes were tasty and so were the scones however, the bread for the sandwiches felt alittle stale. But lovely staff showed us to our table and quickly got us our drinks we ordered and we didn't have to ask for table water as the waiter came over with it straight away. Overall a great experience would come here again.
Person N. Cary
Jun 20, 2018
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This review is for "The Grill"...the dining room in the hotel: Quiet, fancy, slow service, really good local food, a bit pricey for the portions; not sure I'd return. Details: A fancy modern restaurant... was very quiet on the night I went... only 2/3rds of the tables were seated (and yet they told us it was full that evening, made it difficult to get the time we wanted). Food all locally sourced; bread was fantastic. Portion size was really small...needed dessert to feel full...and that was with an appetizer and steak dinner with a side. Service was a bit slow...looked like only 2 servers for
Alberto Arias
Nov 22, 2012
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Professional Friendly Service, very responsive to our needs. Room was superb with the WOW factor. Great location to Oxford Street shops. Spa facilities and Restaurant good too. Only small and slight complain was the bacon at breakfast, was not freshly cooked, pity cos the rest of the meal was good. In any case, we enjoyed at our stay.
