Dr E Croton

Fantastic practice and staff. They have gone the extra mile for us as a family. Not sure if we thank them enough.

Always felt listened to, GPs and nurse practitioners and the office have been great - always received the information I needed.

The receptionists have always treated my family with kindness and compassion. They've called me back promptly and efficiently and I can't praise the practice enough. All GPs and excellent very knowledgeable and very understanding ,online booking is easy to us too. highly recommended.

As a student of UOB I have used this service for over two years. Doctors and reception ist are really kind and helpful. You can easily book an appointment by phone call, app, or email.

Had to wait for my appointment but Dr Elizabeth R was amazing. Explained everything well nd was very friendly. Phone call appointment with another doctor was also great, gave a lot of time to talk to me in detail and discuss my concerns.

I'm extremely unlikely to recommend Bournbrook Varsity medical Centre to my all friends and family. One of your receptionist acted very rudely. She was so unkind and even hung up while I was talking. I feel really bad about it. English is not my native language, so it is sometimes difficult to understand what she said on the phone. But Can you justify what she behave for that reason? I think your medical center should educate your staff on how to treat patients.

The reception staff is absolutely appalling. They are rude on the phone, I asked a standard question (can I take my swab test sometime next week?) and the receptionist abruptly asked me for all my details. A conversation that could have lasted 1 minute, instead lasted almost 6. Not to mention, the previous swab i took was declared invalid because it had not been labelled correctly. Before i handed it over to the receptionist i SPECIFICALLY asked if there was anything i needed to fill out and she just took it, tossed it in the pile without a second look and dismissed me. Now i have to take time

Well organised, friendly, very competent clinical and admin staff! Best GP I have ever had.

I registered as a patient recently and am very pleased with the high standards offered by this practice. I called today, the phone was answered promptly, and I was offered a convenient appointment. I have seen 3 of the doctors so far and have been impressed by their professionalism and caring.

This is the best doctors I have ever been too. I have to say that every doctor I have seen always had the time for you.

Great service, super quick to get an appointment, the doctor talked me through what was happening & put me at ease, would highly recommend

Healthcare, like a service industry, is performance driven these days. Just before conducting an annual satisfaction survey, doctors and receptionists in this practice couldn't be nicer but as soon as the survey was over everything went back to normal. I don't find most of doctors here much knowledgeable, having a medical degree myself I find it very difficult to deal with the doctors here. They do not have external knowledge, specially in terms of research advancement in certain areas. They only prescribe what 'the machine' asks them to and clearly feel uncomfortable when someone asks more questions