Our team of trained care navigators do all sorts! They are the team you will speak to when you phone the surgery but they do much, much more. They take phone enquiries, review and respond to hundreds of emails every day, they process every letter, report and result that comes in, they manage the hundreds of daily prescription requests and they still keep smiling!
Amanda - the prescriptions expert! Any prescription issues - if it's the wrong amount, something unusual or you need to change your pharmacy, speak to Amanda. Denise - manages all the long term conditions appointments. If you have a chronic condition such as diabetes or heart disease, Denise will contact you at the right time for your yearly check-up.
Amanda - the prescriptions expert! Any prescription issues - if it's the wrong amount, something unusual or you need to change your pharmacy, speak to Amanda. Denise - manages all the long term conditions appointments. If you have a chronic condition such as diabetes or heart disease, Denise will contact you at the right time for your yearly check-up.
Services
You will appreciate that health data relating to any individual is highly confidential and the Practice must ensure that it releases such data only to the person to whom it relates, or to a person authorised to act on his or her behalf. The General Data Protection Regulations (GDPR) gives you the statutory right of access to any information, manual (paper) or computerised.
We welcome your comments on things we are doing well within the practice and also welcome your suggestions on things we can improve. If you would like to make a suggestion or provide us with any feedback. Your feedback is extremely important to us as it helps us to see what we are doing well at and areas for improvement.
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review and improve our service to you. Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve.
We would like to know how we can improve our service to you and how you perceive the Practice and our staff. PPGs offer a way for patients and practice staff to talk to each other, to share experiences and ideas, and to work together to improve patient experience at the practice. Doctors and practice staff cannot be registered at the practice they work in and so don't have the experience of actually being a patient there - Patients do!
Reviews (9)
Susannah Bliss
Dec 26, 2019
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La Jo
Dec 23, 2019
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Daniela B.
Jul 24, 2019
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Rosalie Christine Black
Jan 29, 2019
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I count myself as lucky to be a patient here. Dr Trans is my doctor. He is extremely observant and detected a cancerous growth on my face that other doctors had not picked up. I had it removed and am extremely grateful to him. He treats patients as people and this is very important because it allows you to build up a trust and rapport with him
Jeanette McClinton
Jan 15, 2019
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I registered at this surgery 2 years ago, coming from Enfield & Haringey healthcare trust. I’d rather die than go back there, which I’m sure they offer as an option!
I’m pretty impressed with this practice, surprisingly! Appointments are often easily available on line. I don’t normally call for an appointment, but was recently given one on the same day and another time I got one on the following day. That’s pretty good in my opinion. If a GP is monitoring your condition, they call you back regularly for check ups, updates & medication reviews. Following up test results are a bit sloppy
I’m pretty impressed with this practice, surprisingly! Appointments are often easily available on line. I don’t normally call for an appointment, but was recently given one on the same day and another time I got one on the following day. That’s pretty good in my opinion. If a GP is monitoring your condition, they call you back regularly for check ups, updates & medication reviews. Following up test results are a bit sloppy
Tony Havis
Dec 24, 2018
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Ive been going to see my diabetes nurse Marie. At the surgery on a monthly basis. Ive had so much encouragement and help from her. Im now just over 2stone lighter,Blood pressure is fine. I feel so much better. A big thank you!! I do not dare go back to my bad habits. For the telling off I would get. In the nicest possible way. Just what I needed. So keeping discipline up. And pushing for 3stone target. Thanks again. Tony Havis.
Jen Crouch
Sep 08, 2018
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Recently joined this practice am under Dr Barrett she is very nice and explains stuff well very good bedside manner very friendly also nurse Marie is lovely who recommended I see a lady dr because of my age reception staff very friendly. Recently changed here from Cecil Avenue . Also the online check In is very easy and app and text reminders are good and ordering repeat prescriptions is easy very happy .
Kam Auluck
Dec 20, 2017
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Not so good experience!! I had to go back and forth to see a doctor, don't get me wrong I can get an appointment quickly but not a diagnosis quick. My son who is 2yrs was suffering with a temperature over a month finally we had to take my son to the hospital witch they said that he had an ear infection. Just disappointed that the doctors couldn't diagnosed it.
Holly-Jade Stevens
Sep 17, 2016
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