The practice has re-opened the waiting room to a limited number of patients. The practice requests that all people entering the building wear a face covering unless you have valid reason not to. We ask that you comply with instructions given by the receptionists, as they are intended to protect yourself and others.
The practice has a zero tolerance approach to rude or aggressive behavior directed towards its staff. We request that all patients and visitors treat staff in a manner that they would wish to be treated in themselves. If you are wearing a face covering, inline with Welsh Government advice, the covering should consist of 3 layers and should be worn over the nose and mouth.
The practice has a zero tolerance approach to rude or aggressive behavior directed towards its staff. We request that all patients and visitors treat staff in a manner that they would wish to be treated in themselves. If you are wearing a face covering, inline with Welsh Government advice, the covering should consist of 3 layers and should be worn over the nose and mouth.
Services
You have the right to expect that information about you will be held in confidence. You also have the right to have access to the medical records held about you. Please see our privacy notice, which details how and why your personal data / information is held, used and where appropriate shared.
The difference between the two Acts is that if you wish to obtain information about yourself then the Data Protection Act 1998 will apply and you should make an Access Request.If the information that you are looking for is in relation to a public authority, the the Freedom of Information Act (FOI) 2000 will apply.
The difference between the two Acts is that if you wish to obtain information about yourself then the Data Protection Act 1998 will apply and you should make an Access Request.If the information that you are looking for is in relation to a public authority, the the Freedom of Information Act (FOI) 2000 will apply.
Please do not request repeat prescriptions over the phone or hand your paper request direct to a receptionist. BY POST - Enclose full details of your requirements, together with a stamped, self-addressed envelope (our addresss can be found on the Contact Information page). Please make sure that you have enough medication remaining to allow time for our processing the prescription (2 full working days) and the post.
Your complete guide to conditions, symptoms and treatments, including what to do and when to get help. If you're feeling stressed, anxious or depressed, or just want to feel happier, we're here to help. Find out how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Reviews (9)
Exsv S. On
Dec 09, 2021
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C.
Oct 31, 2021
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Tobias Hewett
Apr 12, 2021
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Incompetent in every sence. Rude receptionist, and the doctors HAVEN'T a CARE in the world, they just brush the problems under the carpet, instead of fixing them. So sad. My dauther had to find another Gp and we found out that the problem was easily fixed, instead of maintaining with medication.
Stay well away from these cowboys
Stay well away from these cowboys
Mathew
Apr 10, 2021
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Moh In Britania
Mar 09, 2021
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E. Tinos
Aug 27, 2019
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Well, this place is more like a business rather than clinic, they will give you appoint only after 6 weeks from today under the condition that they will decide which doctor will see you, if you want to see your trusted doctor you will have to wait for longer time.
Almost all the doctors I've seen in this clinic seemed to be doing a routine day to day job without any interest in my problem, and unfortunately this isn't just my personal opinion.
When you deal with health care one of the most important things is compassion specially with people suffering from depression.
Almost all the doctors I've seen in this clinic seemed to be doing a routine day to day job without any interest in my problem, and unfortunately this isn't just my personal opinion.
When you deal with health care one of the most important things is compassion specially with people suffering from depression.
Andrew McEwan
Jul 27, 2019
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Samantha Dziadosz
Jun 22, 2019
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Not happy, booked an appointment for me and my children to see the nurse, when we arrived they had only booked an appointment for myself and not my children. When I asked the receptionist why this had happened all she kept saying is theres only 1 appointment made over and over again! She then asked the nurse if she could see us and was told that she could. I have no problem with the doctors and nurses but the reception staff are blunt,short and sharp. They should really have a system to confirm bookings as I didn't have any proof I had made these bookings over the phone.
Etch A. Sketch
Nov 15, 2017
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Writing this to balance out the other review (which is 1 star).
I've personally had a great experience with this surgery. Every single doctor, without exception, is kind and attentive. The phlebotomist is also lovely and so are the reception staff.
Repeats are dealt with quickly.
Every now and again, appointments are a little late but then I'm well aware that doctors' surgeries all over the place are being given less relative funding for increasing demand. So overall, I'm really happy with the service given my this surgery.
Thanks, Fairwater H.C. staff.
I've personally had a great experience with this surgery. Every single doctor, without exception, is kind and attentive. The phlebotomist is also lovely and so are the reception staff.
Repeats are dealt with quickly.
Every now and again, appointments are a little late but then I'm well aware that doctors' surgeries all over the place are being given less relative funding for increasing demand. So overall, I'm really happy with the service given my this surgery.
Thanks, Fairwater H.C. staff.
