NSN is delighted to have won the prestigious award for the Best Customer Service performance at the recent Comms National Awards event. New Star Networks (NSN) today announced that it ranked 328th on the Deloitte Technology Fast 500 EMEA 2015, a ranking of the 500 fastest growing technology companies in EMEA.

New Star Networks is one of the UK's leading providers of hosted telephony, hosted phone systems, IP telephony, cloud phone systems and office move services. This Broadband Availability checker provide a provisional check of your ability to receive Broadband services. NSN Lime is a range of telephony, cloud and collaboration solutions designed to enable a remote workforce.

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About Report

We excel at delivering integrated Cloud, Mobile, Fixed and Broadband services throughout the UK. Our customers and partners know us as NSN. With over 2750 customers and a growing channel of over 200 partners bringing our solutions to the market across the UK, NSN is an unqualified success within our market space.

Partner Program Report

Margin: 50% on all brand new customers introduced to NSN & as well as 8 hours telesales marketing support per month. Launched in the UK in 2010, New Star Networks (NSN) is a high-performance technology company totally focused on growing through Partnerships. Achieving rankings as the 49th fastest growing tech company in the United Kingdom and the 328th fastest growing in Europe, Middle East and Africa we truly walk our talk.

Log a Fault/Complaint Report

Read our introduction to New Star Networks Limited, we offer voice, data and mobile services to businesses throughout the UK. It sells directly to end--users through our Business Development Managers and Partner Channel.

If you have already taken the step to future-proof your communications solution and are using one of our Hosted Telephony solutions, then please ensure you have notified us if the address that you are using your solution at has changed in order to keep you safe; in case of a 999 call being made from your number.

Reviews (10)

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Tom Sutherland

Apr 16, 2021

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It actually feels like the staff are trying to win the award for worst customer service - they are so ignorant. I am not usually one for leaving bad reviews but the service the company I work for has received has been nothing short of shocking. Overpriced broadband and a terrible product.
Almost every aspect of this company needs improving and I would give 0 stars if I could...

Thermal Protection & Controls Limited Debesu

Jan 15, 2021

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Avoid at all cost. Signed 1 Gbps a managed lease line back in April Last year. Asked them to configure one of the many ports to 750Mbps back in May last year and could not deliver to this date. We have been charged the full amount to this date while we only receive 400Mbs. Escalating to Ofcom or Ombudsman.

Sophie Arvanitidou

Nov 28, 2020

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Previous owners used nsn. Worst decision I made to carry on and change ownership. I've had rude staff laugh at me over the phone. Have been promised phone lines to be up and running, and had to chase countless times. Been left waiting for simple requests. I cannot wait to change suppliers. A minority of staff are pleasant, the rest, rude and don't have a clue what's going on.

Joe Chadd

Nov 16, 2020

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Scam Artists - Please Avoid
Scam Artists. We are having to go to the small claims court as they are refusing to refund £4000 of charges for services that were terminated 2-3 years ago.
They don't respond, constantly obstruct/confuse any logical conversation, and generally behave disgracefully. No shock to see only negative reviews here.
AVOID - AVOID - SCAM ARTISTS - SCAM ARTISTS - SCAM ARTISTS

Davis Tate - Woodley Earley & Lower Earley

Sep 07, 2020

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Awful company, avoid completely. I was originally with another company that were a good firm to deal with but New Star networks took them over. I have found them completely and utterly incompetent, unable to manage request with my phone system that my new company were able to manage quickly and efficiently. The final straw has been discovering they’ve continued taking money from my account by direct debit when their services were cancelled. I’ve asked them to refund and true to form they are messing me about terribly. They really are shambolic and bordering on being con artists.

Kirk Saywell

Jan 06, 2020

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NSN is a fantastic company to work with. Unlike many other telco providers, NSN work directly with their partners to offer unbeatable customer service, with the financials working out fairly and positively for the clients, the partners and themselves. Highly recommended.

Richard Murphy

Dec 12, 2019

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I have found NSN a great company to deal with. Through my direct contact, Sharleen Bothma I have received some fantastic customer service and no problem has been too small to deal with. I would recommend these guys to anyone.

Joshua Tatiah

Oct 22, 2019

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Working with a company that will go extra mile for the clients is nothing but 5 star. Thank you to Ferrin, Sharleen and Nathan who are always there when needed and their advice are always helpful.

Graham Milton

Sep 07, 2019

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Nothing wrong with the product, price or service but be very careful when entering an agreement as it's really difficult to leave them or change suppliers, as I have found out to my cost. Read the forms carefully, I unfortunately didn't.

Dieter Joseph

Sep 05, 2019

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Our leased line hasn't failed once in two years service. NSN also setup a backup ADSL line, should there be any issues, and our phone system hasn't faultered once since we were setup with NSN.
Tech support always super friendly when helping me to provision new kit like IP based conference phones.
Two Thums Up !