Sole Trader Outlet

So on the 31st August I purchased some kickers shoes for my son for school from the ashford outlet store, he wears them to school and back from school everyday and that is it, no games are played in them, no sports and he only wears them to school, one day last week I went to polish them and noticed that there was a huge hole on the top of the shoe, I was completely gobsmacked so off I go to the outlet today to exchange the shoes for another pair as 4 months worth of wearing I didn’t feel was enough for what should be a high quality pair of shoes that cost £40, I showed the sales assistant the

Went to dr.Martens, new store is perfect, I loved the store and the service.
One of the girls is french and was so nice and helpful! (Mandatory stop from now on).
And Bose store, the best brand ever, the guys there will never leave a client unhappy. They haven't let me down for 9 years and helped me again today with a problem I had on my headphones.

Greeted in the style of a stroppy teenager because I had interrupted what she was doing. I asked for my size, she gave me the wrong ones and walked off back to what she was doing. Terrible customer service. Needless to say I shopped somewhere else

I went in the Ashford Outlet on 2 occasions to try on a pair of shoes. The staff were friendly and the first time i checked the price they were £43 and the second time I went in they had a 30% sale ticket on. I asked the new price and they were still £43.
I asked why the price was still the same and they told me in the sale they put the original price up.
DONT TRUST THEIR SALE PRICES!!!

Great selections of footwear,friendly staff . Did not purchase but would come back again

A footwear store that doesn't restrict itself to a single designer. Footwear by designers of a variety not just one brand. Boots, shoes, trainers, fashion items and sports goods for your feet.

Absolute terrible company. I ordered a pair of shoes online and they never arrived. Not only will did the company not take responsibility for using a terrible delivery service, but they refuse to exchange or refund my order. It was $92! No one should ever order anything through this site unless you wanted to be treated like dirt and waste your money.

Do not buy from this soletrader shop. I bought a pair of work boots from them, worn them for one day and the metal cut into my foot. I took them back and they sent of to there head office to be told nothing is wrong with them and they will not refund. I have been spoken to and treated like rubbish. Please be warned do not purchase from these as all you will have is problems!

I have bought many times from this store, but my last experience was a total shock. There were 2 guys in the store a TALL guy saying he was the big manager and a young teenager. I was about to buy 2 pairs of shoes and slippers for over £90 altogether , and for the first time, I just wanted to test my loyalty to this shop against theirs to me(inexistant), in the last year alone I have spent over £350 in this store, so I said to the manager, that as I have been shopping here for a while, well you should give me the shoe shine brush (£2.99) as a gift part of my purchase.
The reaction of the so