PrinceWood is a recruitment agency in Reigate, Surrey. We provide recruitment solutions for companies in Surrey and the surrounding areas. With a highly experienced team, our services are designed to take the stress out of the recruitment process and job search, finding perfect introductions. Our reputation has been built on excellent industry knowledge and a passion for recruitment, providing a personal, professional and consultative service.
We pride ourselves on giving a personal experience every step of the way, focusing within the following sectors: Customer Service, Administration, Sales & Marketing, HR, Accounts, Financial Services, PA & Graduate Trainee Schemes. We understand that every business is unique, therefore we take the time to understand your business culture, and the way you prefer to work.
We pride ourselves on giving a personal experience every step of the way, focusing within the following sectors: Customer Service, Administration, Sales & Marketing, HR, Accounts, Financial Services, PA & Graduate Trainee Schemes. We understand that every business is unique, therefore we take the time to understand your business culture, and the way you prefer to work.
Services
PrinceWood Recruitment was formed by Natalie Prince and Jeanette Erwood. The company was born out of their passion for the industry and the desire to form an agency that puts clients and candidates needs at the very centre of what the agency does. Our agency understands that clients and candidates require a personal and consultative approach, based on trust, transparency and excellent communication.
A prestigious client based in South West London is keen to recruit a Technical Customer Service Coordinator to join their dynamic team.
Delivering the highest level of customer service to clients, you will be ensuring that any customer complaints about products/performance are immediately dealt with according to company policies and procedures, log all customer service complaints and analyse and identify trends reporting issues at operational meetings, provide Aftersales support to all customers and respond within a reasonable amount of time to all issues according to our SLA's, initiate the delivery of feedback surveys following delivery of products and services, attend and invite visitors to the Customer Service Centre involving Sales or Design Teams as required, assist project management with product support and repair requests received through all communication channels, with particular focus on incoming calls and emails, negotiate with customers to deliver alternative products if required, passing resultant sales orders to the sales team; identifying any potential leads as result of such interactions.
Delivering the highest level of customer service to clients, you will be ensuring that any customer complaints about products/performance are immediately dealt with according to company policies and procedures, log all customer service complaints and analyse and identify trends reporting issues at operational meetings, provide Aftersales support to all customers and respond within a reasonable amount of time to all issues according to our SLA's, initiate the delivery of feedback surveys following delivery of products and services, attend and invite visitors to the Customer Service Centre involving Sales or Design Teams as required, assist project management with product support and repair requests received through all communication channels, with particular focus on incoming calls and emails, negotiate with customers to deliver alternative products if required, passing resultant sales orders to the sales team; identifying any potential leads as result of such interactions.
Reviews (10)
Callum Taylor
Dec 04, 2021
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5 star service from Natalie at Princewood Recruitment, cannot recommend their services enough! Natalie has been an absolute Gem in helping me secure my new job roll with communication being second to none! With her understanding, friendly and professional manner, teamed with always keeping me in the loop with the employer, the whole experiance has been a dream! Thanks!!
Bethan Millett
Nov 29, 2021
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PrinceWood Recruitment are amazing! They were really supportive throughout my employment process and have continued to keep in touch which is lovely. It was great to have this personalised support and interaction, particularly as I am a recent graduate and was looking for my first proper job. Highly recommend!
Leah Cardy
Nov 06, 2021
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This business is absolutely brilliant! Definitely 5 star…Natalie specifically was amazing! She kept me in the loop of the whole recruitment process and went above and beyond to answer all my questions. She made sure that the job suited me and my interests. Not to mention that without Natalie and this lovely business I would not have the exciting new job that I do now.
Richard
Nov 03, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
A real pleasure to collaborate with Natalie! Her understanding of the industry and ability to tailor the job according to the client and candidate needs is admirable , but it’s Natalie's passion, flexibility and reactivity that sets her apart from the rest! Thank you Natalie!
A real pleasure to collaborate with Natalie! Her understanding of the industry and ability to tailor the job according to the client and candidate needs is admirable , but it’s Natalie's passion, flexibility and reactivity that sets her apart from the rest! Thank you Natalie!
Ken Romero
Oct 27, 2021
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Abbie Morgan
Oct 20, 2021
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Jessica Macnair
Oct 19, 2021
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George Hutchings
Sep 15, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Natalie & Jeanette have been fantastic throughout my time working with them. For one of their amazing roles, I can confidently say I would happily use their services again. Great communication, always fought for my interests and desires. Would recommend highly and I wish them both every success in the future!
Natalie & Jeanette have been fantastic throughout my time working with them. For one of their amazing roles, I can confidently say I would happily use their services again. Great communication, always fought for my interests and desires. Would recommend highly and I wish them both every success in the future!
Megan Pilborough
Jul 30, 2021
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Positive: Professionalism, Responsiveness
I cannot thank PrinceWood enough, especially Natalie, for helping me secure an amazing job opportunity! Natalie was more than helpful, keeping me updated and supported throughout the whole application process and further! I highly recommend them! Thank you again.
I cannot thank PrinceWood enough, especially Natalie, for helping me secure an amazing job opportunity! Natalie was more than helpful, keeping me updated and supported throughout the whole application process and further! I highly recommend them! Thank you again.
Sam Dore
Apr 13, 2021
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Fantastic experience using PrinceWood. Jeanette found us the ideal candidate for a new venture within an existing, established business. Criteria was for someone with industry knowledge but with the ability to further grow and develop into a variety of potential roles - our new candidate has been with us 2 weeks and is excelling already. Thanks again PW!
