Charlton Hill Surgery provides high quality healthcare to over 13,600 patients in the Andover area. We are a practice of four male and six female doctors providing General Medical Services. The nine partners, Drs Briggs, Candy, Connolly, Galvin, Hartley, Hazard, Lear, Ventour and Wyatt, are in contract with NHS England.
We have in excess of twenty five staff including Business Manager, Adrian Wise, Operations Manager, Yvonne Sheen, nursing staff, pharmacists, physiotherapists, social prescribers and clerical staff who are always happy to help with enquiries. We encourage continuity of care with one doctor, but in the event of urgent requests or when your own doctor is not available, you may be asked to see another doctor.
We have in excess of twenty five staff including Business Manager, Adrian Wise, Operations Manager, Yvonne Sheen, nursing staff, pharmacists, physiotherapists, social prescribers and clerical staff who are always happy to help with enquiries. We encourage continuity of care with one doctor, but in the event of urgent requests or when your own doctor is not available, you may be asked to see another doctor.
Services
Before booking an appointment with a GP or nurse please review the other options you have below. It is now possible to access specalist services immediately, these services can be booked directly by yourself or through reception. No appointment is necessary and your local Pharmacist is usually open late, is available at weekends and many public holidays.
There are many other people working at the practice or closely with us who may be able to help you faster than waiting to see a GP or nurse. It is quicker and easier to book your routine appointment online. Please use the NHS App or Patient Access to make an online booking (see further information below).
If you need to cancel your appointment please do this ASAP. If you have booked using the NHS App or Patient Access you can cancel in the same way you made a booking. If you are cancelling for an appointment within the next 24 hours please call the surgery to let us know. We will then be able to offer the appointment to another patient.
We are able to offer appointments every evening from 5pm to 8pm and at the weekend for our registered patients. Appointments are available with a GP, practice nurse or healthcare assistant. The clinician will be able to access to your medical records (with your permission) and will be able to organise blood tests, X-rays and referrals.
We are using an online service called eConsult. It can be accessed via our website on your computer, mobile or tablet device. This will allow you to get help or advice from your GP online and receive a response by the end of the next working day. You can submit a request via the banner on our homepage.
Reviews (9)
Iain Clark
Oct 28, 2021
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I rang the doctors today for an urgent appointment I was on hold for 47 minutes to be told I can’t get an appointment for 4 weeks, also couldn’t get a telephone call for 4 weeks either also so reluctantly made the appointment. Still not feeling great I rang 111 for them to then advise me to call my doctors back for an emergency appointment in the next 24 hours. I started to call them but being on hold and knowing they would be closing soon I thought I would just drive down to the surgery as it’s only down the road. Still on hold I walked in to the reception to see 4 staff in reception all
Gavin Parker
May 23, 2021
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Been with the surgery over a decade, can honestly say has been a huge drop in standards and care over the past years, noticeably ever since Dr Needham left.
There is a very rude receptionist, not all are rude but one of them shouldn't be anywhere near patients.
Takes ages to get hold of them on the phone these days.
They've made mistakes in forgetting to book stuff, just basic patient care and they fail at every turn!
There is a very rude receptionist, not all are rude but one of them shouldn't be anywhere near patients.
Takes ages to get hold of them on the phone these days.
They've made mistakes in forgetting to book stuff, just basic patient care and they fail at every turn!
Janet Tasker
Feb 07, 2021
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Emma Hughes
Feb 01, 2021
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Gav Burrows
Jan 30, 2021
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Dr's and all other medical staff are superb, but the receptionists are rude. I can not believe how they literally shout out what you're seeing Dr for infront of a busy waiting room, they ignore the phone, always waiting ages for them to answer they are never at the front desk but you can hear them plain as day small talking out back and when you have to call through they sigh and make you feel like you've interrupted them EVERY TIME!!!! How do they get away with it??
Samantha Briant
Aug 17, 2020
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Paula Smith
Aug 08, 2020
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Brenda Jarman
Jul 07, 2020
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Gerald Miles
Dec 27, 2019
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