Wootton Medical Centre

Recently moved to the area and registered with the practice and I have been so disappointed with how our calls have been handled so far. Appointments go far too quickly and the staff are often rude and snappy and will try and fob you off to 111 in the first instance. It seems they can’t handle the amount of patients and enquiries yet they are taking new patients…I wish I had registered with Grange Park or others nearby. Would be rather go a bit further out to get better treatment.

Uncaring staff who would rather pass you over to 111 than see you. When I have actually managed to make an appointment, most of them have been over the phone which were entirely inappropriate given the nature of the medical issues (In many of these cases I then subsequently had a face to face consultation later that day. What a waste of time! Why not just see your patients in the first place?) Long queues on the phone just to speak to an incompetent receptionist.

Most of the reviews are years old when everything was perfect but since lockdown everything has changed some excellent GPS have retired and also really good office staff left. After being bitten on both legs in the garden and them turning septic. I was told that they would be in touch with me in the following week so had to phone 999 who took me into the hospital where I was given steroid tablets 6 a day for 7 days and antibiotics and spent several nights in agony. just one of many things going wrong.

I have been using this doctors surgery for about 2 years now, I find throughout my time with the surgery they have been somewhat helpful however over recent months they have really let themselves down.
the front desk are lathargic and miserable, not very welcoming or helpful and given the current climate with COVID 19 I find they have been quite insensitive in managing my last few queries, it also does not help that they move at the pace of a snail.
There have been comments made on how 'friendly ' the staff are
They put you on hold for ridiculous amounts of time when you call in with matters

The phone is always busy! When you need help they always trying to refer you somewhere else, as they are fully booked. Once been advised to call at 8am, I did. Then I was 9 in the queue, then 3 and finally my call has been answered; to only been told that they are fully booked! It was literally 3-4 mins past 8am!
I told them I am pregnant, its my first pregnancy and I'm concern I need an advice.. no they didn't do anything. Got a midwife 3 weeks later, useless!!!!!!
Even when you get an appointment, your booked time is 3pm and you getting in 4:30pm...

Excellent Medical Centre. Always helpful and very caring. Cannot fault them...

This is an excellent surgery. The phone is always answered quickly. Making an appointment to see a doctor is made very easy as you can phone for an appointment at any time during the day when the surgery is open. You will always get an appointment within a few days of you phone call and you can often choose which doctor you would like to see. (This easy access to doctors and even talking to a receptionist is almost impossible at most surgeries) I really appreciate this wonderfully easy appointment system.
I have seen all the doctors at the surgery and found them all to be good listeners who appear

Fantastic surgery with a fabulous team, we are very lucky to have such a wonderful surgery in Wootton. Congratulations on being voted # 1 - it's well deserved