West Timperley Medical Centre

A fantastic medical centre with fantastic Doctors and other members of staff. The service provided via face to face appointments, telephone calls, emails and askmyGP online, continue to be an excellent service and extremely efficient. Well done to all at the centre!

Reception staff are appalling. They’ve used a pandemic and the suffering of others to lessen their work loads and do practically nothing. Seems to be only those who call themselves ‘key workers’ that have been ill equipped in handling the general public during a pandemic, yet any other professional dealing with the general public have managed just fine, they’re not dealing with people face to face so it can’t be blamed on the spread of COVID. My mother is terminally ill with cancer, she attends this practice. Last week the ask my GP app was offline by 9am. I rang the surgery after being

Avoid at all costs. impossible to get a appointment without a phone consultation, rude reception staff, refuse to deal with repeat prescriptions over the phone,. im on lifetime medication and never once contacted about covid jabs, flue jabs, booster - if I could give a minus rating I would
never even had the courtesy to reply to written complaint

Doctors and nurses are all amazing. But their ask my gp appointment system is a joke. You have to be there online at 6am if you want to have an appointment! By 8am it's over, you can't get one. And if you call, they basically tell you to book your appointment via ask my gp on their website.

I have been going to this practice since 2018. I absolutely LOVE the clinical staff. My GP is one of my favourite people who makes me feel comfortable coming to him with any issues that I may have...... The receptionist staff, including the manager are the most appallingly disgustingly behaved people I have ever interacted with in my life (with the exception of perhaps one person, E). They refuse to acknowledge or take accountability for the way they speak to patients or behave. My challenge with this surgery continues to be the reception staff. I am filled with dread and anxiety every time I have

I had an appointment for 9am this morning. I arrived at the surgery and was the only patient. The doctor I was seeing didn't turn up till Just turned five past. At 23 minutes past I walked out. If I had turned up at 9.20 for a 9am appointmet I would have been turned away

Didn’t appreciate how I was spoken to this morning. I believe he was the nurse. He was very patronising. I had misheard his instructions as he mumbled and spoke far too fast and then shut the door. He then proceeded to try embarrass and belittle me in front of the doctor for not following his instructions correctly. Thankfully that was my sign off appointment so I no longer need to step foot in there again.

The WORST GP surgery that I've ever been to. When making appointments over their useless AskMyGP app they ring the wrong parent in the family who is at work to talk about their child's problem. Then when we ring back they say they'll see if the doctor can fit us in their "busy schedule". AskMyGP is fully booked before 10am so there is never a chance to get an appointment when you need a doctor. Even before the pandemic there was never an occasion where we were seen on time for appointments, always an hour late at least. I understand that appointments can run late but they could have the courtesy

My local practice, was a regular in there some years back trying to sort a skin problem out, just got fobbed off with various creams and ointments every time i went in, cost me a fortune in prescriptions and time off work to make the visits too,,,yet no actual diagnostic stuff was done to find the cause of the problem. I decided to give up going in the end and that was that,,,,but now all of a sudden they seem very interested in pumping me with experimental drugs that are still in trials and have no long term safety data, so interested they rang my house,,,,,suppose there's money to be made eh

This is an absolutely superb practice. I have been a patient here for nearly 14 years and have always been 100% satisfied with the service they deliver. All of the staff: receptionists, nurses, GPs, are completely patient centred and go the extra mile in meeting their patients’ needs.
Considering it is a relatively small practice, I have always felt that they make every effort to provide appointments as quickly as possible and have always returned my telephone calls on the same day.
My experience with all members of staff has been very positive. All of the doctors and nurses I have met are