We are a large GP practice in Eastbourne, East Sussex. We provide care for approximately 17,000 patients at two surgeries in different locations. We provide a wide range of NHS and private services. We are continually striving to provide the best possible service for our patients, and have an active patient participation group. If you need assistance between 6-6:30pm on weekdays, please call the out of hours service on 0300 555 5252. At all other times, please call 111.
Services
We are an Armed Forces veteran friendly accredited GP Practice. This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who. The College Road site has ramp access and a lift. There is limited parking on yellow lines outside the surgery for those who are Blue Badge holders.
You can book appointments with doctors, nurses, health care assistants, phlebotomists (people who take blood samples) and smoking cessation advisors. Types of appointment Doctors: Download a PDF leaflet which explains how. Community Connectors There are times when we all need support to address life's challenges.
There is now the facility for patients to book appointments with a doctor and order repeat prescriptions via this website. This is protected by the highest security and cannot be accessed by others providing you keep your registration details secure. To be able to access this facility you will need to have an individual access and ID code.
Electronic Prescribing has now started. This means that when a doctor issues a prescription, it can be electronically signed and sent automatically to a nominated pharmacy of your choice without the need for a paper prescription. Your doctor may put some or all of your medication on a 'REPEAT' prescription.
Before you book an appointment to see a doctor please consider whether one of the below alternatives may be more appropriate. If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments. Please remember that self-care for common conditions can help free up our GPs' time, making it easier to get an appointment when you have a more serious condition.
Reviews (9)
Bonnie
Dec 24, 2021
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Great surgery but those who are answering the phones could definitely do with more training. Rude and passive aggressive and when you try to question anything they go on the defensive immediately. I know it's a tough job but we all have tough jobs and it's simply not an excuse. Doctors, nurses ect are fantastic but please do talk to those who answering the phones as it makes the overall experience quite stressful at times.
Vrk Partners
Nov 05, 2021
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Received a number of Text messages to attend surgery for a Flu Vaccine.
However apparently they had ran out of vaccines and didn't know when or if they were likely to receive any soon.
Ok, i get that but there's a way of dealing with this and conveying this information. Being dismissive and demonstrating a of empathy or understanding is neither constructive or purposeful
Advising a patient to go down to boots to see what they can doing is not helpful. Why not just call me back when you get the next batch in?
A contingency plan with dealing with shortages would by now be a 'normality' given
However apparently they had ran out of vaccines and didn't know when or if they were likely to receive any soon.
Ok, i get that but there's a way of dealing with this and conveying this information. Being dismissive and demonstrating a of empathy or understanding is neither constructive or purposeful
Advising a patient to go down to boots to see what they can doing is not helpful. Why not just call me back when you get the next batch in?
A contingency plan with dealing with shortages would by now be a 'normality' given
Susan Chester
Oct 18, 2021
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Journalist whose NHS blood tests have been doctored off-on from 2001. Joined the practice after moving to Eastbourne for a 'fresh start' after West Mercia Police failed to resolve my blood tests being doctored by NHS & abroad after my appeal with IPCC upheld May 2015 I'm a victim of RIPA misuse incl. hacking & doctored blood tests with a police smear campaign. NHS covered up my low WBC, thyroid condition and infections from c. 2001-especially in Shrops & Staffs 2008-2014 so local West Mercia Police covered up for them and care covered/undermined elsewhere incl with specialists before incl. at my
Kamila Darweish
Jan 06, 2021
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What a farce! Is this what surgeries have come to now you have to fight the receptionist before they'll decide if you can have an appointment! Thwn they decide what the doctor os capable of! There if the receptionist decides that the GP who spent 6 to 8 years studying ailments of patients cannot deal with your symptoms then God help you.
This is definately a case of too many chiefs not enough indians!
I would just like to put to the practice what is classified as a medical condition then?
This is definately a case of too many chiefs not enough indians!
I would just like to put to the practice what is classified as a medical condition then?
Karrys Shytermeja
Nov 02, 2020
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Placed a repeat Prescriptions as directed by receptionist through kamsons (11/3), traveled on bus to pick it up (16/3) to find Prescription not been returned from practice. Poor service lighthouse. If we have to change how we do things you could at least see you stick to the service you say you will provide such as a 3 day turn around on repeat Prescriptions. I will have to take public transport again when ever you decide to issue this medication.
Claire Barrass
Sep 19, 2020
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Geoff Hopkins
Aug 30, 2020
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The service I always receive is always above reproach. On Monday 19th October in particular, from when I telephoned and spoke to a receptionist (Sarah|) to DR Jones , Dr Cliff and the nurse, were all extremely helpful. I received confirmation from the Eastbourne DGH on Tuesday 20th to confirm my referral, I have not had the chest pains again since commencing taking the Omeprazole. Thanks to all again.
Samantha Chung
Jul 08, 2020
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Lovely reception team, competent staff. Best surgery I have ever been with. Staff do not rush you, the receptionists have manners, the nurse is good and my Gp is great and responsive. Doctors involve you in your care and medications are always sent to my pharmacy on time. The surgery is quite accessible and has ground floor access. They have good social distancing space and good hygiene during this pandemic. It’s quiet and clean in there So if you need to go, definitely go in and try not to worry. Staff have PPE and distance from you. The nurse is good at taking blood, no messing around, in and
Jackie White
Sep 21, 2019
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I have been a patient of this practice since my family moved to the area in 1977. People tell me bad things about their doctors surgeries, but I have nothing by high praise for the Lighthouse Practice. It is never difficult to get an appointment, and you are never rushed. Every doctor I have seen has been friendly but also professional. I would not hesitate to recommend. Ignore the bad reviews, as in 40 years I have never had a bad experience here (and the receptionists are nice, friendly and helpful too).
