The practice will be undergoing an IT upgrade. This is essential work that has been advised by the Health Board. As a result, our systems will be down for parts of the day and access to your medical records and prescriptions will be extremely limited. On these days we will be running an emergency surgery only.
Our online forms will be down so if you need to get in touch, please contact us by 'phone. Please order your medication in advance should they be due around these dates. Please do not phone for routine enquiries or test results. We appreciate your patience and understanding as we introduce these upgrades to our IT systems.
Our online forms will be down so if you need to get in touch, please contact us by 'phone. Please order your medication in advance should they be due around these dates. Please do not phone for routine enquiries or test results. We appreciate your patience and understanding as we introduce these upgrades to our IT systems.
Services
You have the right to be treated with courtesy, dignity and respect. It is your responsibility to extend the same courtesy and politeness to the practice team. It is your responsibility not to misuse urgent appointments that may be required for other patients. You have the right to be informed if you will be kept waiting for more than 30 minutes past your appointment time.
Appointments can be made either by calling into the medical centre or by telephoning 0141 620 0333. Routine appointments are bookable up to two weeks in advance. We also provide same day appointments to deal with urgent problems. These appointments are limited to 5 minutes, therefore please call as early as possible.
We suggest you receive obtain a full supply of medication from your current practice, before registering with us. Please remember it may take several weeks for your case notes to be transferred from your previous doctor. We ask all newly registered patients to fill in a questionnaire BEFORE fully registering with the practice.
Every sexually active woman between the ages of 25 to 64 years in Scotland should have regular cervical smear tests. Everyone with asthma should attend the practice nurse for a regular review. 1. to educate patients about their asthma. 2. to monitor and where possible improve their control and therefore their lifestyle.
If using the telephone line, please speak clearly and leave your name, address, date of birth and details of the items you require. Your prescription will be ready from your pharmacy to collect within 72 hours. Please state which pharmacy you would like your prescription to go to if we do not already have this information.
Reviews (8)
Elaine McTavish
Nov 30, 2021
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Patrycja Piatkowska
Nov 23, 2021
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Emma Young
Apr 24, 2021
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Rayner Howard
Apr 03, 2021
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Absolutely shocking experience. I have been a patient of this practice for over 30years and can’t believe what they’ve become. To be asked to wait until the end of April for a telephone consultation is absolutely outrageous. The excuse is they are doing vaccinations! So is every other surgery.
I wanted to see a doctor as I’d had 2 courses of antibiotics for a cough and they hadn’t worked. I had to explain my symptoms to the receptionist more than once. She read them back to me two days in a row. I was asked to get a negative Covid test before I was allowed through the door which I got
I wanted to see a doctor as I’d had 2 courses of antibiotics for a cough and they hadn’t worked. I had to explain my symptoms to the receptionist more than once. She read them back to me two days in a row. I was asked to get a negative Covid test before I was allowed through the door which I got
Ronan Diver
Mar 25, 2021
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Doctors (in particular Dr Irvine), never believed anything was ever wrong with me for 2 years, said that I was 'too young to have back pain'. As soon as I moved surgery I was referred to orthopaedics and diagnosed with a torn muscle tendonopathy. 2 years of suffering and minimal painkillers as 'nothing was wrong with me'...
Also constant issues with prescriptions
Also constant issues with prescriptions
Arya Bright
Nov 14, 2020
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The doctors in this surgery are great, but overall management is weak and in some aspects unacceptable. They have very good reputation in delaying repeat prescriptions, sending it to wrong pharmacy, ignoring patients requests and leaving phones unanswered. Moreover, the recent COVD crisis has provided good excuse for them to explain their mismanagement, while other healthcare and public sectors doing their job very well. I am very sorry for myself and all other patients registered in this surgery.
Gavin Mitchell-Luker
Sep 14, 2020
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Dreadful experience.
Agree totally with the other post. Receptionist speaks down to you. Behaves like she is doing you a favour. Don't expect to get an appointment within 2 weeks. Using Covid as an excuse to avoid their duty of care to patients even though their phone message when calling makes it clear that covid enquiries should be directed to NHS.
If you get past the receptionist they might do you the favour of letting you speak to a nurse.
Not sure why, if all covid enquiries are going to NHS and the staff are deflecting most patients, my daughter had to go to A&E after waiting 10 weeks
Agree totally with the other post. Receptionist speaks down to you. Behaves like she is doing you a favour. Don't expect to get an appointment within 2 weeks. Using Covid as an excuse to avoid their duty of care to patients even though their phone message when calling makes it clear that covid enquiries should be directed to NHS.
If you get past the receptionist they might do you the favour of letting you speak to a nurse.
Not sure why, if all covid enquiries are going to NHS and the staff are deflecting most patients, my daughter had to go to A&E after waiting 10 weeks
Lea Topcic
Jul 18, 2020
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