Marcus Alderson Estate Agents

Positive: Professionalism, Responsiveness
Estate agents worked hard to make up for the sellers inability to use common sense and their solicitors dishonest and poor performance.

Avoid where you can,
Moved out a property, this estate agent use an outside company to conduct inventories. The inventory company did NOT correspond with the move in report for the vacate report. I was accused of breaking a toilet amongst many other things that were wrong when we moved in (like weeds in the garden 🤦🏻‍♀️). The estate agent (Carla Sweete) even attended the property to send a video to my landlord of the toilet not working. However she missed that I was instructed to turn the water off and failed to check if turning the water on would flush the toilet. I would have expected

Although they did not have properties at the time I went in the two women at the desks informed me on what to do next. After explaining my situation they were very helpful in pointing me in the right direction. Also pointing me to other people who I could try. I am very happy with the service I received hear I would highly recommend this estate agents

I used Marcus Alderson a few years ago to let a flat in Richmond and was very pleased with the speed that they let the flat having been marketing with another agent with no success. Marcus & Carla have just let another flat in Richmond for me and once again the service has been first class. Nothing ever seems too much trouble and the service is second to none. I would not even consider using another agent in the town.

AVOID I have used many estate agents and never received such an appalling service. Carla sweaty is bad mannered and aggressive and totally incompetent at her job. He bought a buyer to view our property she put in an offer but we said she would need a sale agreed on her property for us to accept Marcus needed our bungalow as there was no other bungalow in that price bracket for the buyer.We had very few viewing but always seemed to get one if I contacted them to ask if there had been any interest. We move estate agents and got far more viewings then Marcus contacted us to say the buyer now had an

No feed back informed that we would like to proceed. Was told owners were to make decision as there was a lot of interest. And would be informed within 2 days. 1 week later still waiting ! Not very professional
Still waiting 🙃

We used Aldersons to sell our property, they were brilliant from the start. They very promptly came out to do the pictures and plans and the house was advertised within 2 days. The house sold in 4 weeks and we had lots of viewings throughout that time.
Would definitely recommend and use in the future and were very accommodating with a flexible contract due to lack of suitable houses to buy in the area.
We paid everything once the house sale had gone through and there were no hidden costs.

Friendly estate agent, very helpful in showing us property when Mr and my wife were looking for our first buy.