I can remember the moment when Lisa suggested we go into business together as if it were yesterday, even though it's now almost 11 years ago. We were colleagues in another (corporate) estate agency - the place where I began my estate agency career in fact, in 2002 - and we'd always worked extremely well together, sharing very similar aspirations and values around communication, customer service, teamwork and results.
So we'd developed a very strong mutual respect. I was initially a little apprehensive about setting up a business, but when I thought about it I realised it could very well be the best thing I could ever do.
So we'd developed a very strong mutual respect. I was initially a little apprehensive about setting up a business, but when I thought about it I realised it could very well be the best thing I could ever do.
Services
Mark has been a landlord client of ours since 2007 when he moved away from the local area on business. We provide a letting and full management service on Mark's apartment which is vital for him as he lives in the North of England and now rarely visits the local area. Mark wanted a straightforward, no hassle service that he could trust.
With a wide-ranging portfolio of properties and a reputation for outstanding customer service, Humphrey & Brand is the perfect place to find your dream home. From first time buyers to families, our independent estate agency has been helping happy clients buy properties in Surbiton and the surrounding areas since 2009.
In many ways, lettings can be the most consequential and complex side of both estate agency and property ownership. When a rental is agreed and a tenancy begins, it's only the start of a relationship that lasts a lot longer than when a property is sold, and the success of a tenancy can often have far wider effects and a greater and prolonged impact on the lives of landlords.
Thanks to our friendly customer service and the large variety of properties we always have available to rent in Surbiton and the surrounding areas, we have developed a reputation among local tenants for both the choice of properties we offer and the ease in which they can find the right one for their particular needs.
Humphrey and Brand now manages over 200 properties in and around Surbiton, Long Ditton and Thames Ditton. Creating happy, profitable and long-lasting relationships is key to our property management department's success, and many of our landlord clients have been with us since the day we opened, back in 2008.
Reviews (12)
Aravind Kumar
Jan 15, 2022
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Maja Szydlowska
Jan 10, 2022
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A really great agency! Me and my friend have been their tenants for almost 3 years and have just rented another flat through them. Christina was assisting us with the flat search, and she was brilliant. Alice has organised all the paperwork for the new tenancy really quickly and kept us up to date with everything throughout the process. During our first tenancy we were liaising with Amanda who has always been extremely helpful. The communication has always been very smooth, all queries answered promptly and issues resolved very quickly. I highly recommend Humphrey and Brand, they are an amazing
Elle Lopez
Jan 09, 2022
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Rowena Mistry
Dec 28, 2021
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Humphrey & Brand have been a fantastic real estate agents to work with. Not only was our property under offer after the first open day but Humphrey & Brand have also helped us secure a new property in our ideal location. They are professional, responsive and really know their market. I couldn’t rate Laura, Mark and team highly enough.
Neil Bridger
Dec 21, 2021
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A very professional company who have always been available to answer queries. I would thoroughly recommend them. Ted in particular has been very attentive to every aspect of my house sale & responded to all my emails & phone calls almost instantly. He has also liaised very closely with other agencies connected with the sale which at times has been very complex. Nothing has been too much trouble and he has acted with great professionalism, friendliness & courtesy.
Rebecca Smith
Dec 20, 2021
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I let my cottage through them, chrissie their manager was brilliant. I had my cottage on with another firm who got one viewing in 3 weeks. I spoke to Humphrey and Brand and they said the market was really busy. So I gave them a go. Within a week I had let at full asking and it was really easy. They use docusign so you can do the paperwork quickly. Very happy with their manager as she is so nice to deal with and makes a lot more effort to keep you up to date
Natasha Welford
Dec 12, 2021
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Amazingly helpful. I am a landlord and I had my property managed by another firm. The service I was getting was dire. Ridiculous quotes for minor repairs and missing vital servicing.
I moved to Humphrey and Brand recently. I dealt with their Lettings manager Chrissie who I found to be very professional. I then dealt with Amanda, again friendly and helpful.
I really cannot recommend this firm more highly. They seem to actually care about their clients.
I moved to Humphrey and Brand recently. I dealt with their Lettings manager Chrissie who I found to be very professional. I then dealt with Amanda, again friendly and helpful.
I really cannot recommend this firm more highly. They seem to actually care about their clients.
Veronica A.
Nov 06, 2021
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We have been impressed with the professionalism of the service we have received from Humphrey and Brand since we first let out our property through them a few years ago, especially with Amanda as property manager. She responds promptly to sort out any issues arising with the tenancy, and manages to be both efficient and personable, always sensitive to all parties while being completely professional.
From the beginning, Humphrey and Brand immediately understood our needs, and throughout the challenges of Covid, including a change of tenancy, we have been very grateful for their experience, and
From the beginning, Humphrey and Brand immediately understood our needs, and throughout the challenges of Covid, including a change of tenancy, we have been very grateful for their experience, and
Bryce Bartmann
Oct 31, 2021
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We have recently completed on a purchase with Ted Goodman from Humphrey and Brand. Ted has been exceptional - he was always accommodating and happy to help us through the purchasing process, supporting us in making appointments at the property to assist with getting architects, builders and surveyors to the property and to then mediate a number of the usual complications with exchanging on a property. Ted was responsive, supportive and brilliant to work with the whole way through the process. We will 100% be contacting Ted if we ever decide to sell the property in the future.
Zoe Pavey
Oct 17, 2021
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After recently purchasing our first house through Humphrey and Brand I cannot recommend their service highly enough. Ryan Murphy dealt with our house purchase and his professionalism and patience was unmatched. Notably they are also very quick to respond to queries, something we found to be extremely helpful while going through the uncertainty of buying a house. We are delighted with the service we have received through this process and wouldn't hesitate to use Humphrey and Brand again.
Patricia Gomes
Sep 24, 2019
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I just moved to my new home, a great studio that I fell in love at first sight! The place is great, the building is clean in and outside. Jazmine and all staff were awesome! Quick answer by email, text or phone call back, great communication and feedback. I could not be more happy to find this studio and a company who cares about the customers. Five stars? Noooo way, billions stars!! Congratulations to all of you Humphrey&Brand! Patricia Gomes
Joyce Kirk
Jun 09, 2018
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