Agent') Holding Deposit: 1 week's rent Deposit: 5 weeks' rent During the tenancy (payable to the Agent) Payment of 50.00 Inc VAT if you want to change the tenancy agreement Payment of interest for the late payment of rent at a rate of 3% over the bank of England base rate Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s).
If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, Landlord and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of 15.00 per hour Inc VAT for the time taken replacing the lost key(s) or other security device(s).
If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, Landlord and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of 15.00 per hour Inc VAT for the time taken replacing the lost key(s) or other security device(s).
Services
Doorknobs Estate Agents has over 30-years experience in the local property market and recognised as the premier Tunbridge Wells Letting Agency, we are now applying our extensive local knowledge and local contacts to sell property too. We have developers that want to sell property in Tunbridge Wells and the surrounding areas and landlords that wish to buy and sell property.
Katie began her career with Doorknobs back 2006 and was the first child of Karen & Brian to join them in the running and management of Doorknobs. Gaining her qualification in accountancy with distinction she manages and runs the accounts, sending on rents, paying contractors, working with our client's accountants for their annual tax returns, as well as assisting with the marketing and further progression of Doorknobs.
Doorknobs are very quick to react to any snags with the property and are easy to work with. Although I did not end up renting a property through Doorknobs, I appreciated Sophie's assistance and found her to be the most pleasant agent I dealt with in my property search. I felt she listened to what I was looking for, and came up with suggestions based on my requirements without pushing me to consider other properties which didn't meet them.
Buying a new home can sometimes be complicated, even frustrating, especially so if are unsure of the process. So we've outlined the main steps here that you need to take and these we believe will help most things run more smoothly. So we can help you find your ideal new home, we need to know as much as possible about your requirements.
Renting property is not difficult, in fact it can be very straightforward, especially when you have Doorknobs to help you along the way. To find your ideal home, let us know as much as possible about your requirements. You can Register Your Requirements, by phoning us, visiting Doorknobs where we'll sit down with you and register your requirements for you, or completing a Property Search and saving your search criteria.
Reviews (13)
Jason Smith
Jan 19, 2022
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Absolute shambles of a company. They care too much for their lying, money grabbing
landlords they manage and nothing about the tenants that pay their hard earned money for somewhere to live.
Not professional in any way, lying to tenants to get them to move in and when problems arise, doorknobs and the landlord we had go hand in hand to spend as little as possible and get out of having to pay for any repairs or refurbishment needed.
We moved in with them knowing we had a seven month old and multiple trays of rat poison was left in all rooms of the property and all they can do is point the finger
landlords they manage and nothing about the tenants that pay their hard earned money for somewhere to live.
Not professional in any way, lying to tenants to get them to move in and when problems arise, doorknobs and the landlord we had go hand in hand to spend as little as possible and get out of having to pay for any repairs or refurbishment needed.
We moved in with them knowing we had a seven month old and multiple trays of rat poison was left in all rooms of the property and all they can do is point the finger
Ajinkya Deshpande
Nov 08, 2021
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Not a pleasant experience . Made me paid more than listed price saying already have an offer. Did not agree for 6 months lease break clause which is standard. I was in desperate need to get a house before certain date. Presumably taken advantage of this situation.
After 8 months I had to break the clause, charged me 700 pound for reletting. Moreover deducted 40% of deposit saying the repair cost, which I think its general wear and tear in the house. I paid you more rent that that was asked!!!
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Updating after response from doorknobs below
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Misuse is strong word! That is false accusation
After 8 months I had to break the clause, charged me 700 pound for reletting. Moreover deducted 40% of deposit saying the repair cost, which I think its general wear and tear in the house. I paid you more rent that that was asked!!!
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Updating after response from doorknobs below
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Misuse is strong word! That is false accusation
Linda Eriksson
Oct 26, 2021
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These crooks should def remove the word door from their name.
Not very good human beings overall. Petty and picky and overall bad and sneaky. If I could give -5 stars I would.
I would recommend staying away and go with another letting agent in TW, there are loads of great ones with much higher review scores.
We can all see the low overall reviews on Google... anything under 4.5 is usually businesses not worth dealing with.
Be careful!
Not very good human beings overall. Petty and picky and overall bad and sneaky. If I could give -5 stars I would.
I would recommend staying away and go with another letting agent in TW, there are loads of great ones with much higher review scores.
We can all see the low overall reviews on Google... anything under 4.5 is usually businesses not worth dealing with.
Be careful!
Linda Tulloch
Aug 17, 2021
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We have used Doorknobs for a number of years for a property we owned in Tunbridge Wells. They have been great and even though we are so remote from the property we have always been very confident the things were being done properly in line with current guidance and rules. Communication has been faultless. I wouldn't hesitate to recommend them to other landlords.
Laura-Jayne Hazelden
Jul 18, 2021
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So far we are happy with the experience, been renting from Doorknobs for 4/5 months now. First rental experience with anyone! No pressure and easy to communicate with.
Lucy is our point of contact and couldn't fault her at all, has been very responsive, helpful and understanding! definitely recommend!
Lucy is our point of contact and couldn't fault her at all, has been very responsive, helpful and understanding! definitely recommend!
Charlotte Tedder
Apr 10, 2021
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Positive: Professionalism, Responsiveness
I had a really positive experience with Doorknobs, everything was processed quickly and I was supported throughout the beginning of the renting process. Sophie was responsive and really helpful when I had any questions, would definitely recommend this estate agent, a far better and less stressful experience than I've had before!
I had a really positive experience with Doorknobs, everything was processed quickly and I was supported throughout the beginning of the renting process. Sophie was responsive and really helpful when I had any questions, would definitely recommend this estate agent, a far better and less stressful experience than I've had before!
Guy Piesse
Nov 03, 2020
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I’m a landlord and Doorknobs have been managing my property for over 6 years now. I live abroad and so I rely on them heavily to assist me in all aspects of the tenancies - I have nothing but praise for all members of their team. I appreciate the clear division of responsibilities within an amicable and organised office. I know who I need to speak to about different issues that arise, be that viewings, maintenance or finance, making it straight forward for me to quickly get the answers I need. They always make time for me, responding quickly and efficiently to my queries, but more often than
Andrea Soltesz
Oct 04, 2020
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We have been tenants with Doorknobs for over 2 years now in the Sevenoaks area.
We couldn't be happier with their services.
The whole process of finding us a perfect place, arranging viewings, signing contracts, handover of keys, etc.
Since we have moved in we had regular contact with the agency regarding minor maintenance issues. Always responded immediately and arranged engineers, or a new dishwasher etc.
It's reassuring to know that they are so reliable and nothing is too much for them, they are always happy to help.
We really appreciate the care and wish them the very best in the future
We couldn't be happier with their services.
The whole process of finding us a perfect place, arranging viewings, signing contracts, handover of keys, etc.
Since we have moved in we had regular contact with the agency regarding minor maintenance issues. Always responded immediately and arranged engineers, or a new dishwasher etc.
It's reassuring to know that they are so reliable and nothing is too much for them, they are always happy to help.
We really appreciate the care and wish them the very best in the future
Christine Ohlenschlager
Jul 30, 2020
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I have used Doorknobs as my letting and managing agents for over eight years. I have several properties in and around Tunbridge Wells.
I have always found them to be professional and easy to communicate with. My properties have always been occupied with very little down time, if any.
During this period I have not had any problems with tenants or the property. References are always taken out, deposits held in the deposit scheme. Doorknobs also do frequent management inspection on the properties, ensuring that the property is well maintained and any problems highlighted immediately.
I would highly
I have always found them to be professional and easy to communicate with. My properties have always been occupied with very little down time, if any.
During this period I have not had any problems with tenants or the property. References are always taken out, deposits held in the deposit scheme. Doorknobs also do frequent management inspection on the properties, ensuring that the property is well maintained and any problems highlighted immediately.
I would highly
Victoria S.
Nov 20, 2017
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Horrible agency for tenants. Wasn't interested in my complaint that my landlord was repeatedly letting himself into my flat with no notice. When I gave notice to leave I later asked if I could extend it for a few days because my new flat had a delay for me moving in. All was agreed and I paid the extra days rent. Then on moving day I received an incredibly upsetting voicemail from some nasty little boy working there telling me that if I didn't leave that day they would take steps to evict me. I don't know where that came from, it was agreed and paid for I would stay there until
Jamie Burton
Oct 22, 2017
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I have been letting my Tunbridge Wells property through Doorknobs since 2009. During this time I have had a few tenants, but only about one month in total between tenancies.
Each break in tenancy has been for personal reasons on behalf of the tenant, and Doorknobs has immediately notified me and put the property back on the market.
Tenant checks have clearly been thorough, because in all the years only one month’s rent was paid late (by five days). Inspections are regular and always followed up with a detailed inspection report.
I know that my current tenant, who has been in the property for
Each break in tenancy has been for personal reasons on behalf of the tenant, and Doorknobs has immediately notified me and put the property back on the market.
Tenant checks have clearly been thorough, because in all the years only one month’s rent was paid late (by five days). Inspections are regular and always followed up with a detailed inspection report.
I know that my current tenant, who has been in the property for
Rachel N.
Dec 22, 2014
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The worst service I have ever experienced.
My partner had taken the morning off work for a viewing, nobody turned up for about 20 minutes, and when Rupert finally arrived he told my partner that he couldn't view the flat as he didn't have the keys. Rupert didn't think to call and let us know, so our time had been wasted.
On another occasion, I was left waiting in the cold and dark after being told I would have a viewing for a flat at 4pm. Nobody contacted me to say they would be late. I managed to get a number off of the website and spoke to somebody who said that the estate agent
My partner had taken the morning off work for a viewing, nobody turned up for about 20 minutes, and when Rupert finally arrived he told my partner that he couldn't view the flat as he didn't have the keys. Rupert didn't think to call and let us know, so our time had been wasted.
On another occasion, I was left waiting in the cold and dark after being told I would have a viewing for a flat at 4pm. Nobody contacted me to say they would be late. I managed to get a number off of the website and spoke to somebody who said that the estate agent
Qype User Ejr
Aug 26, 2012
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I would like to complain about the poor service Doorknobs has provided over the time I have been a tenant with them. I would not recommend them to anybody. The staff are rude and talk to tenants as if they are a lower order of being, are late for apointments and do not phone to apologize, and once we were waiting for them all afternoon and they did not turn up. Never mind the overcharging on fees.
