Pinnacle Letting Agents

I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter.

We were with Pinnacle as an agent for 3 years and we spent pretty much the entire time desperate to leave them.
From the moment we picked up the keys to our very first rental, we knew that we weren't going to have an easy time.
We firstly arrived at the property realising that one of the locks on the front door was broken. We reported the issue within 10 minutes of being in the property. The lock was NEVER fixed, even after reporting the issue 3 more times.

We immediately contacted the agent

Awful agency!!! Been with no hot water and heating for almost two weeks, got told it would take two- three days for the part for the boiler and still nothing. My house is freezing! It’s starting to affect my health. I shouldn’t have to sleep in extra clothes just to keep warm. Have tried several times ringing, texting, emailing and nothing!!! Getting the council involved now and the environmental health officer as this is an emergency. There quick enough to ring you for rent but don’t communicate otherwise. Also contractor came into my room and went through all my stuff to do pat tests, no

One of the worst letting agent I ever come across my life. Never ever rent with them. If you already renting better to cancel and move. They don't care about the costumers and one of the poorly trained staff in the entire industry. If you renting with them already forget about your deposit.
They are really the worst agency in Cardiff .
If you go with them that will be your biggest mistake in life.

Honestly got to be the WORST estate agent EVER!! so much I'm Embarrassed for them!! I think they sit and drink coffee all day.
I mean 4weeks I been waiting for a call back,
and I get through to admin, apparently? I don't know what files they are dealing with as not a sole is getting back to anyone? its got to a point I've give up and gone else where but the only thing is these are the only ones with places in the main city on the market.com. I couldn't tell you what the places are like as I haven't been able to look at one as they don't get back!!! A JOKE!!
I had to put one star to post but

Just moved into one of their properties . Professional service in the lead up to moving in.
After moving in had a couple of issues that needed resolving these were dealt with professionally and promptly. Highly recommend this letting agency
Cathy

Still waiting to hear back from them after a couple of weeks. Called a lot of times on different properties with offers put down without even viewing them and always the calls go to an admin who has no idea what's going on but to take messages that never get delivered. Your company is in shambles and i will always always chose a different letting agency. One should not deal with their business in the manner you are and I do hope that people soon realise that they shouldn't be in business with you. Shame on the fact that you still have good landlords on your list. They should go to a different company

I booked two viewings for 2 different properties on Tuesday. The 'tenants cancelled' both and only gave me the option of viewing one which I agreed to on Friday. On Friday I turned up to the propery at a time agreed and the agent did not show! Baring in mind I had to travel over half an hour after a long week in work. When contacting pinnacle asking why there was nobody here they said they would investigate the problem and ring me back ASAP but I received no phone call what so ever. Very unprofessional, I would highly recommend never booking anything with these.

Never have I known anyone to lie so blatantly to someone's face. Had several problems with rats that was not sorted for months, there were CHEWED THROUGH BRICK, after sending someone out to "fix the issue" they put foam in all the holes, beyond me how they thought expanding foam would offer any resistance. Only after 2 months of calling did they send someone out who knew what he was doing and we had the problem resolved. My bed which had a broken support down the middle was not fixed for 3 months despite several reports and multiple visits from repair men. Having to sleep with a car jack holding

Poor service, do not fix anything and expect you to pay for standard wear and tear repairs.

I would give this ZERO STARS If I could, I've never known an estate agent to be so blatantly incompetent, I reported MICE in my shared house on Monday 01/03/2021, it is now Friday 05/03/2021 and I haven't received a single update, how can they allow that to go on???? How can they allow their tenants to live with MICE for that long. I genuinely can't believe it. It has affected my mental health, I can't sleep and because of my phobia of the vermin I struggle to muster up the courage to leave my room. I may add that they're aware of this and how it affects me and all I get is "Okay, let me just get

It's been almost 2 months since the end of our contract and we left the property, yet they still haven't returned the deposit or responded to our calls/emails about it.

We've only received one email regarding the deposit in which the claimed total deduction was mysteriously £200 more than what their own list of charges added up to! Several phone calls later and they revealed it was a 'mistake'.

Every time we've called since to check up on the situation, they appear clueless and say they'll get back to us asap, then fail to do so (this has happened 5 times in

NEVER RENT OR BUY A PROPERTY WITH PINNACLE!
Unless you want a big fat bill at the end for hundreds of pounds!

We'd rented with Pinnacle for a year. Never will I go back to them looking for a flat. When our tenancy came to an end in October we got a HUGE bill through the post charging us for various 'damages' that we had apparently caused to the property! We hadn't. We hadn't caused any of them. The total bill racked up to over £510!! These included absence things such as 'the removal of a book shelf the new tenant decided they didn't want'. This book shelf

As I student I always loved complaining about Pinnacle.. I hated it when they suddenly decided our house needed a new dishwasher - a spanner in the works when we just thought we'd balanced that classic student argument of who does the dishes.
It would be nice, of course, if they made us feel like we had a little say in these matters; I would be happier if they called us up and explained why they were doing it. Anything other than plonking a huge dishwasher in front of the kitchen window, seemingly without reason.
But then, hearing all the horror stories from friends with different agencies

Coming before CPS and Barbara Rees but after Keylet, Pinnacle are the middle child in this trifecta of awful estate agent experiences I've had the misfortune of having.

Myself and three housemates found a wonderful house. Spacious, tastefully decorated and in a great place all for a reasonable price, it was perfect for what we wanted. There were a few cosmetic things that needed fixing, and we signed the contract under the belief that the fixes would be made during the two months we were paying half rent over the Summer.

September turns up and no, nothing's been done. Alright. Maybe