Moda Operandi curates leading and emerging designers from around the world, bringing the best of their in-season assortment and the entirety of their next season collections to a global audience. We make it easy for designers to grow their business and consumers to realize their personal style. Moda Operandi was co-founded by Lauren Santo Domingo in 2010 to empower people through exceptional design and fashion.
As a former Vogue editor, she noticed a disconnect between the bold, expressive fashion from the runways and what she saw in stores. Then, she saw an opportunity. Today, Moda carries hundreds of brands and designers across women's, men's, fine jewelry, and home, ships to over 125 countries worldwide, and employs more than 400 people globally.
As a former Vogue editor, she noticed a disconnect between the bold, expressive fashion from the runways and what she saw in stores. Then, she saw an opportunity. Today, Moda carries hundreds of brands and designers across women's, men's, fine jewelry, and home, ships to over 125 countries worldwide, and employs more than 400 people globally.
Services
Shopping Trunkshow gives you a full view of what's next in fashion, so that you can curate a wardrobe of the things you really love. Who do you want to be next season? As you shop, you become an active participant in creating trends instead of waiting for them to happen. It's where the best of fashion meets your personal style.
Australian Lesleigh Jermanus continues to deliver the sustainable marriage of femininity and island-ready ease that makes her pieces so covetable. In natural silk-cotton blends, organic fabrics, and repurposed Spanish twill, find romantic, cottagecore-style dresses and more casual shirt and short sets bearing vintage-inflected prints-from patchworks to retro-style plant illustrations.
Shown in NYC (where the label was founded) instead of the usual Paris this season, Spring '22 delivers a wanderlust-inducing collection of beloved brand signatures: knits, tailoring and exquisite matching sets. New fabrications, from hand-worked shibori and crochet details crafted in partnership with global artisans, evoke an escapist romance and instantly lift the spirits.
In an attempt to answer his question "what does fashion look like when each day feels unmatched?" the L.A. talent embraces a tender, nurturing spirit for Spring. Easy-to-move-in, empowering silhouettes-in knits and fluid fabrics-are offset by handcrafted crochet and knotted fringe. Awash in serene pastels, the results are a comforting antidote to dystopian times-and a wardrobe we can all get behind for spring.
You can always count on the Australian couturier to bring the drama. For Spring, the architectural details, sharp tailoring, and origami folds that have made him a red carpet favorite skew more formal than ever with ultra-tight fits that flare out into mermaid hems, beautiful drapery, and waist-cinching silhouettes that strike an empowering femininity.
Reviews (22)
Karen Z.
Dec 27, 2021
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Wenxin Hu
Sep 29, 2021
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This is the first time and will be my last time I shop with Moda Operandi, my package was recalled by them due to pricing discrepancy on the site? I placed an order use the code "NEWTOMODA" which is offered to new customers, I didn't get any discount other than that, how can they recall such a normal order? That was ridiculous! Don't shop on Moda Operandi, they don't care about the customers at all and they have very unprofessional customer service.
Charde Fuller
Jul 16, 2021
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Daina C.
Jun 17, 2021
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Terrible customer service and something is wrong with their shipping.
I have shopped here 2x and both times my address was incorrectly transmitted to Fedex. It looks correct in the Moda Operandi app, but somehow they cut off and transposed part of my address. The packages got stuck in transit.
The first time, I was checking tracking and called Fedex. They told me the issue and were able to correct it.
The second time, my package never got delivered and was sent back to MO (no notifications to me!).
When I contacted MO, they were not even apologetic and just told me I would get a refund, zero acknowledgement
I have shopped here 2x and both times my address was incorrectly transmitted to Fedex. It looks correct in the Moda Operandi app, but somehow they cut off and transposed part of my address. The packages got stuck in transit.
The first time, I was checking tracking and called Fedex. They told me the issue and were able to correct it.
The second time, my package never got delivered and was sent back to MO (no notifications to me!).
When I contacted MO, they were not even apologetic and just told me I would get a refund, zero acknowledgement
Durand G.
Feb 16, 2021
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Avoid shopping here at all cost - dated policies and less than accommodating customer service. It is clear to see why the organization is struggling.
Do yourself a favor and shop at any of the other great sites that will make you feel like your are valued. I have a feeling in a year or so no one will have to be concerned with shopping here any longer........
Do yourself a favor and shop at any of the other great sites that will make you feel like your are valued. I have a feeling in a year or so no one will have to be concerned with shopping here any longer........
S. Claire Naser
Dec 29, 2020
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Emma Dickson
Oct 13, 2020
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Absolutely terrible customer service!! I purchased something with an an expected arrival day of March, I received half my order (it was a jacket and skirt combo, I got the skirt) in May. Didn’t hear anything about the other half of my order every time I followed up I was told it was 5 weeks away. After waiting another 4 months, delay after delay, I cancelled my order. Now I have to ship back my skirt to get a refund! Do yourself a favour don’t bother with moda operandi!!!
Sansanee Tan Wanametin
Jul 19, 2020
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The worst Customer Service EVER! On 29th May, I ordered Jacquemus La Boite Leather Shoulder Bag from the Moda Operandi. Unfortunately, my order arrived damaged. On 13th June, I wrote an email to the Client Service Team to report the issue. It took me three days of waiting. The replies were disappointing. They said they did not have any… replacement available and what they could do best was to cover a cost of repair up to 50$. It is not at all possible to find any place in Bangkok that could fix designer bags this cheap. I, then, made endless negotiations through more than 10 emails, which
Mindy Zimmerman
Jul 16, 2020
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Lisa L.
Jun 19, 2020
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I can't disagree with the other reviews. For the price you pay plus shipping, you expect your expensive item to arrive with respect for it. I recently purchased a Moncler Genius bag from them and when the box arrived, I thought they were the ballet flats I ordered from Net-A-Porter. After a closer look at the label, I realized it was my large Genius 4 bag. The bag was literally stuffed inside their orange dust bag and not a Moncler dust bag. This is not the first time I bought something from Moncler in the bags department. They always come with their dust bags large enough to house the entirety
Alma Lee
Jun 16, 2020
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Ordered a bag 3 weeks ago. Received the wrong item. Contacted customer service and was told to send the bag back and that they would contact the person who *my* bag was sent to in order to facilitate an exchange. Sent the bag back. It's been two weeks since and I haven't received any information about the item I purchased. Part of me thinks this company is a money laundering operation masquerading as a clothing retailer. Disappointing.
M. A.
Mar 19, 2020
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Moda Operandi:
I want to point out two major issues this business has .
1. Their prices are much higher than the retail price , and I am not sure why is that . I have pointed that out to them in an email asking them to explain why they triple their prices , when I can easily buy it from other website . I am attaching an example for the consumer to see that, they are overcharging their customers. I would understand if you are doing that if the item is exclusive to your stores and if you are not operating online , and if your "wealthy" consumers have not heard of the internet nor google
I want to point out two major issues this business has .
1. Their prices are much higher than the retail price , and I am not sure why is that . I have pointed that out to them in an email asking them to explain why they triple their prices , when I can easily buy it from other website . I am attaching an example for the consumer to see that, they are overcharging their customers. I would understand if you are doing that if the item is exclusive to your stores and if you are not operating online , and if your "wealthy" consumers have not heard of the internet nor google
Cindy M.
Feb 19, 2020
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I am extremely disappointed and frustrated with Moda Operandi customer service. Yesterday I received a dress that was ordered. It was too large. I contacted customer service and was informed that they would not exchange for the correct size nor refund me as this was a sale item. I asked to speak with a supervisor as this was my first order from MO and did not read the "fine print" on the return policy. I explained that the dress is still in the packaging and pristine. I was told there was no one that I could speak with.
How absurd that they would not attempt to exchange the dress to a
How absurd that they would not attempt to exchange the dress to a
Rome P.
Dec 17, 2019
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Alexandra C.
Dec 05, 2019
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For a A high-end retailer they sure do act low budget. Rude and incompetent customer service. Ordered an item that I was hoping to take on vacation with me and even payed for EXPRESS SHIPPING it's been 6 days since the I've placed my order and I have yet to receive shipping information. Contacted their useless "customer service" zero apologies and just an offer to refund my express shipping costs. I just want to know when I'll be receiving my item! of course they were unable to provide any useful information or cancel my order. Save yourself the headache and shop at Neiman
Landon He
Nov 27, 2019
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Practically a scam. Have no idea how this is a luxury company. Placed my first order which arrived 2 days later than originally stated. Tried contacting customer service numerous times after realizing it would arrive later than expected, and stressed the importance of it arriving by a certain time as we needed it for a weekend away. Most of the time, customer service wasn't even reachable during the window of time they post on their website. In the times I did get through, they assured me it would arrive on time, and ultimately it did not. Had to return for a refund, and shipped my items back.
Claire Butler
Sep 06, 2019
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Never again! Errors and unresponsive.
I bought earrings from Moda Operandi. They sent me the wrong ones, then didn’t respond to my inquiries (while they had the limited stock, and could have held it for me), charged exorbitant amounts of postage ($75 AUD one way). Exchange is impossible and returns are a joke. I still have no idea if I will get my earrings or my money back!! All up I’ve spent $500 trying to resolve (the product was $261) with nothing to show for it - an absolute con-job!
I bought earrings from Moda Operandi. They sent me the wrong ones, then didn’t respond to my inquiries (while they had the limited stock, and could have held it for me), charged exorbitant amounts of postage ($75 AUD one way). Exchange is impossible and returns are a joke. I still have no idea if I will get my earrings or my money back!! All up I’ve spent $500 trying to resolve (the product was $261) with nothing to show for it - an absolute con-job!
Natalia J.
Aug 12, 2019
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Literally the WORST customer service I have experienced. This is a high end retail store but they certainly do not have a high end customer experience. I want to buy a $7k dress and the customer service keeps answering my emails with what seems like robot answers. I decided to communicate with the designer directly which has been a wonderful experience.
Brooke G.
May 07, 2019
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The absolute worst customer service. My credit card was double charged for an item I ordered. Another time, I called them regarding an error in an order and could not get in contact with anyone so finally had to file a complaint with the cc company. I also had called and emailed to make an appointment to shop for wedding dresses and no one ever responded. I have no idea how they stay in business with these practices.
Crystal O.
Jul 11, 2018
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HORRIBLE CUSTOMER SERVICE!!
They ship their items whenever they please, even with "1-2 day shipping". Might as well call it "when we feel like shipping". I spoke to several people, the last being the manager and they really don't care about their customers problems. I canceled my order requesting a refund.
Stuck up and lazy. I've came across McDonald's workers who are much nicer and more helpful than them.
Shop at Net-a-porter instead and save yourself the hassle.
They ship their items whenever they please, even with "1-2 day shipping". Might as well call it "when we feel like shipping". I spoke to several people, the last being the manager and they really don't care about their customers problems. I canceled my order requesting a refund.
Stuck up and lazy. I've came across McDonald's workers who are much nicer and more helpful than them.
Shop at Net-a-porter instead and save yourself the hassle.
Rosa H.
Apr 18, 2018
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They really don't operate a way a luxury brand does. I ordered a product that was defective and they simply restated their policy that I would have had to know within 15 days, which is their return policy. For a luxury brand, it's really too risky to shop here. The next time I decide to purchase high end products, it will not be from here. It will be at a trusted retailer.
Bella S.
Dec 18, 2016
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I have purchased from this internet Very High end pricy shopping site few items over the last couple of years. This time I placed an order on the 9th and the package arrived on the 16th . It was for 2 pair of shoes both or early low mark up sale both manufactured by Brands that I have had many shoes from before.. I received them excited to find out that the oscars are way too small I can't even place my foot into the shoe!
I called to find out that they are not interested to help to exchange the shoes for the size up and NO help whats so ever -TOO BAD as far as they are concerned! How unacceptable
I called to find out that they are not interested to help to exchange the shoes for the size up and NO help whats so ever -TOO BAD as far as they are concerned! How unacceptable
