When you take out a policy through Marmalade we will receive a commission for the introduction to them. This could be a percentage of the premium or a fixed fee depending on the cover taken. You can make changes to your insurance online via our customer portal in a few easy steps 24 hours a day, 7 days a week.
Services
One Call Insurance lets you compare car insurance, home insurance, van insurance, motorbike insurance and travel insurance from our panel of trusted insurance providers. As well as these, we also offer many other insurance products and services including temporary insurance, learner driver insurance and breakdown.
One Call Claims are the Claims Handling Agents for One Call Insurance and will assist with the dealing of your claim. Before making the call to us please ensure everyone involved is safe. If you are stuck at the roadside call us as soon as it is safe to do so and we will take care of the arrangements for you.
We all want cheap car insurance, try us today and see how much money you could save on your car insurance. Scouring the internet for a great deal on your car insurance probably isn't your idea of fun. On the other hand, driving full-throttle into the arms of the first provider that comes to mind isn't going to guarantee you the best price.
We all want cheap comprehensive car insurance, try us today and see how much money you could save on your comprehensive car insurance. Fully comprehensive car insurance is the highest level of cover available in the UK, but it isn't necessarily the most expensive.
Often also referred to as fully comp cover, it incorporates everything that is covered by Third Party, Fire and Theft, but also covers you and your passengers against bodily injury and the cost of repairing or replacing your car.However, it's important to remember that no two policies are alike and that the amount of cover provided under a comprehensive policy can vary greatly by providers.
Often also referred to as fully comp cover, it incorporates everything that is covered by Third Party, Fire and Theft, but also covers you and your passengers against bodily injury and the cost of repairing or replacing your car.However, it's important to remember that no two policies are alike and that the amount of cover provided under a comprehensive policy can vary greatly by providers.
Reviews (15)
Helen Allingham
Jan 29, 2022
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Have been with One Call a number of years for insurance. Always competitively priced and I liked the ease of uploading documents to their online portal. Just 4 stars due to the painfully slow chat when I needed to cancel the policy due to selling the car. It took 40 minutes, with many minutes between each reply. It could have been done in 10. A disappointing end to otherwise good service.
David Bedwell
Jan 27, 2022
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Very pleased with the service I received, which has always been good. I would recommend Lauren, who dealt with my call. She sorted my queries very efficiently, but then took time to clarify the rest of the cover on my insurance. I was very satisfied with the experience. Provided that you keep your prices competitive, I shall continue with One Call well into the future.
Ken Marks
Jan 25, 2022
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Elizabeth Loeffler
Jan 15, 2022
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Positive: Professionalism, Quality, Responsiveness, Value
CR3 -I have car and buildings insurance arranged through One Call and have found their prices good and their chat line really excellent. The staff who answer queries do so promptly and intelligently, and give you the feeling that they care about their customers. I wish that all chat lines were as good as this one.
CR3 -I have car and buildings insurance arranged through One Call and have found their prices good and their chat line really excellent. The staff who answer queries do so promptly and intelligently, and give you the feeling that they care about their customers. I wish that all chat lines were as good as this one.
Shannon Dymond
Jan 14, 2022
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Absolutely shocking experience with this company. Was quoted an additional premium of over £300 just to change my address, bearing in mind I only had 2 months left on my policy. They wanted the money up front and when trying to speak to someone on the phone I was informed they only operated with live chat. The live chat suddenly disconnected and I then received an email that they were cancelling my policy. Save your money - do not recommend!
Tahir Talati
Jan 06, 2022
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As a customer of more than a few renewals I would expect some loyalty on their part to ensure they retain my custom. Unfortunately the scripted approach from Chris at One Call was far from having me feel valued or tailored to my needs. I am now in a 14 day period where I will be looking elsewhere for my renewal.
Considering they have no phone lines and limited overheads other than their claims team which is a 3rd party they should be a market leader on price, just a simple comparison search shows them to be lacking on even a pricing front - that too by over 30%.
Disappointed with the whole conversation
Considering they have no phone lines and limited overheads other than their claims team which is a 3rd party they should be a market leader on price, just a simple comparison search shows them to be lacking on even a pricing front - that too by over 30%.
Disappointed with the whole conversation
Jennifer Kadwell
Dec 29, 2021
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Had a follow up call from AL7 this morning to check that I was happy with my new policy. I was extremely impressed. He took great care in going through to ensure that I had all knowledge of what my policy provided and also would arrange to send everything by post as well. It was a pleasure to talk to him. So glad I changed my car insurance to OneCall Insurance. Good value and very good cover.
Jill Walker
Dec 21, 2021
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I have recently purchased one call insurance for my car online. Today I received a follow up call from them checking my policy met all my needs. This is not something I have received before.
The chap was polite, friendly and importantly checked any questions I had regarding the policy on the spot. Well done JD9! Great customer service.
The chap was polite, friendly and importantly checked any questions I had regarding the policy on the spot. Well done JD9! Great customer service.
Michelle Macleod
Dec 21, 2021
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I contacted AB2 about renewing my policy as I hadn’t received my letter, he told me my premium has went up slightly but he would work through everything again to make sure I was getting the best deal. After a quick chat confirming some details I got a much better deal on my policy. AB2 was friendly but professional at all times and dealt with any queries I had promptly and efficiently:
Timothy Bradbury
Dec 08, 2021
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After having a query regarding an insurance quote, OW2 only too happy to respond via live chat. She was very professional, quick to respond and allayed my worry, assuring me instantly. Consequently I took out insurance cover without hesitation. Very impressed with her knowledge and approach, would highly recommend dealing with this company.
Lynn B.
Nov 12, 2021
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Online Chat with JD7 was excellent. He was really helpful and helped to clarify my queries for first time insurance for my 18 year old.
The policy is expensive but cheaper than confused .com quotes and the cheapest I could find fully comp without a black box.
Documents would not open but the online chat was patient and finally found a way to send me the information.
As I have only just organised this policy and note others appear to have had issue with this company I intend to leave further feedback in the future, however, I can not fault the online support.
Further to my previous comments. I
The policy is expensive but cheaper than confused .com quotes and the cheapest I could find fully comp without a black box.
Documents would not open but the online chat was patient and finally found a way to send me the information.
As I have only just organised this policy and note others appear to have had issue with this company I intend to leave further feedback in the future, however, I can not fault the online support.
Further to my previous comments. I
Alan M.
Jul 21, 2021
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Avoid these thieves like the plague. I cancelled my home insurance renewal and received confirmation of this by both email and letter.
I had cancelled the direct debit with my bank as I wasn't renewing. These cowboys then set up a new direct debit and started taking payments for a policy they had confirmed wasn't being renewed.
I'm now in the process of claiming the money back and will be taking this further. Avoid at all costs.
I had cancelled the direct debit with my bank as I wasn't renewing. These cowboys then set up a new direct debit and started taking payments for a policy they had confirmed wasn't being renewed.
I'm now in the process of claiming the money back and will be taking this further. Avoid at all costs.
Rachel D.
Apr 02, 2021
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Liars and fraudsters.
Liars and fraudsters.
Up until recently I had this insurer for my hubby's car. Then weeks after policy finished they raided the bank card for just over £103 for no reason and without warning (despite promising and emailing to say on the 5th feb that the card authority had been cancelled their end).
Went on live chat and on many occasions I caught the operator (Claire t) on lies (that's how blatant she was) and agent Also argued and heavily insinuated I was the liar (I asked for info on how to send a file over to her to back my claims and she ignored this). I was
Liars and fraudsters.
Up until recently I had this insurer for my hubby's car. Then weeks after policy finished they raided the bank card for just over £103 for no reason and without warning (despite promising and emailing to say on the 5th feb that the card authority had been cancelled their end).
Went on live chat and on many occasions I caught the operator (Claire t) on lies (that's how blatant she was) and agent Also argued and heavily insinuated I was the liar (I asked for info on how to send a file over to her to back my claims and she ignored this). I was
Cory M.
Nov 12, 2020
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My mother moved house on the 12th of October, she has been insured with one call from may, so not too long.
upon contacting one call to let them know about the address change, they said that it is not possible to update to your new address due to the insurance company (Ageas) not covering that area.....
we will give you 7 days before WE cancel your policy. we can set up a new policy for you though at more than DOUBLE the cost of the original policy, my mum declined for obvious reasons.
after sorting a new policy out, from moneysupermarket for less than the one call policy, today she had a letter
upon contacting one call to let them know about the address change, they said that it is not possible to update to your new address due to the insurance company (Ageas) not covering that area.....
we will give you 7 days before WE cancel your policy. we can set up a new policy for you though at more than DOUBLE the cost of the original policy, my mum declined for obvious reasons.
after sorting a new policy out, from moneysupermarket for less than the one call policy, today she had a letter
Paul W.
Feb 04, 2020
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As a result of questing the information used to calculate my motor insurance premium for the year commencing 01/02/2020. I am having protracted bullyboy tactics inflicted upon me and un-justied financial penalties imposed upon me, by onecall insurance of Doncaster.
Here is my latest correspondence to onecall sent 03/02/2020
I confim receipt of you "discrepancy note" advising that you seek to un-ilaterally impose a further £226.59 charges on to my 01/02/2020 motor insurance renewal. I note that you have sent the notification form a no-reply address and that you have failed to make any
Here is my latest correspondence to onecall sent 03/02/2020
I confim receipt of you "discrepancy note" advising that you seek to un-ilaterally impose a further £226.59 charges on to my 01/02/2020 motor insurance renewal. I note that you have sent the notification form a no-reply address and that you have failed to make any
