Aerial A B W Cabs

Positive: Professionalism
Used a taxi this week. Lost my wallet and was delighted that the following morning driver Gordon got in touch and had been trying to reach me all morning to return it. He delivered it to my work place. Can't thank you enough Gordon.

Booked a taxi to get to the train station around 24hrs before. Called in the morning to confirm booking and it didn't turn up. Called only to be told it would be 30mins as they were doing school runs. Why take the booking knowing you can't do it. Missed the train and cost 5 of us £30 each. Shocking service
Update: Replied via email as requested, no surprise there has been no response but to be fair there are probably caught by surprise by more school runs or the demand rising around pub kicking out time so don't have time to respond

Booked a taxi to collect at midnight from a wedding venue in Penicuik. When I booked I said it was 3 females. Taxi didn't turn up called to check couldn't give an ETA. Advised them venue was closing what would we do. 00.45 taxi still not turned up 3 females left stranded called again still no ETA. Why take bookings when you know you can't fulfil them. Definitely do not let your daughters book with this company or they too could be left stranded in the middle of nowhere. Will not use again or recommended.

Don't use this business if you need a reliable pick-up. Got a call only 10 minutes before pick-up booked yesterday lunchtime to tell me no driver was available. Very matter of fact...Unfortunately I was en route from Edinburgh relying on them. Now abandoned at Eskbank station working on another plan. Glad it's not one of my teenage nieces...Give local business custom and this is what you get. Avoid with the proverbial barge pole

Phoned earlier in the day to book a taxi for a spefic time. Got a text at the time they were meat to arrive to say taxi running late due to high demand. Why book a time slot if you cannot deliver. I called after 20 minutes of waiting to be advise they are unable to tell me how long it would be. By this time I was late for my appointment. Eventually took my own transport and ended up being 30 minutes late for.my appointment. My niece had a similar experience with them a few weeks ago. Do not use them if you need to be somewhere by a specific time.

I would never use this company again, not even if my life depended on it. I prebooked them recently for 2 important trips for hospital appointments. Both occasions they failed to deliver. I dont blame the drivers because the couldnt careless attitude of the radio controllers said it all. I subsequentially wrote to the company CEO who unfortunately did not give me the courtesy of a reply. That speaks volumes to me. Beware this service wasn't even worth one star.
Irene Ansell

Awful Service- Not even worth 1 star. For a taxi company I have used for years I am so disappointed.I booked a taxi to take 4 people home and we waited for over an hour and no taxi had appeared. I got a call from all the 7's (which lasted about 2 seconds, so didn't get the opportunity to answer) I tried to call back and no answer. I called ABW to see where the taxi was that I had booked to say it was cancelled. I expressed how upset and disappointed I was with the service and asked how long it would be for a taxi as it was still required. I was told bye the very rude operator that it would be as

Ordered two taxis a week in advance, told them it was for a wedding, neither showed up at the right time. Had the same experience at the end of the night. Was unable to get through to the office when I was having issues and when I was able to they were extremely poor at communicating. Would not recommend and won’t be using again.

Worst taxi service I’ve ever had been unfortunate enough to use. Booked 2 taxis on a Saturday night a few days in advance and on both occasions taxi failed to arrive on time and when calling the office they want absolutely nothing to do with it. Unable to call/text to let you know the taxi is late and then also have absolutely no idea when the taxi is likely to arrive.
Would absolutely not recommend if you need to get anywhere on time, you could probably walk there faster.

Absolutely shocking service. Booked a taxi almost 2hrs in advance, called 10 minutes after the booking was meant to arrive to be told there is nothing available until 1hr after the booking time. This company constantly lets me down, if it wasn’t for lack of services in the area I would completely boycott them and I think so many others would. If one other taxi company popped up and gave even reasonably good quality reliable service then ABW would be finished because they are totally useless and completely unreliable.

This is a great, friendly and well staffed taxi firm.


The owners are lovely and extremely helpful. The costs are reasonable and no journey is too small or large.


I'm really impressed with this company. Response times are great and the call handlers are friendly and attentive.


Great company, drivers you can trust and well maintained vehicles.