First established in Worthing in 1989 with 4 drivers, we now have over 220 vehicles regularly servicing customers between Brighton & Chichester. With offices located in Worthing, Lancing & Littlehampton, we utilise local knowledge to provide efficient and reliable transport 24 hours a day, 365 days a year.
At Arrow we have an experienced team of 30+ staff with a manager available 24 hours a day. We operate 365 days a year, serving all transport requirements. Our call centre is open 24 hours a day, 7 days a week. Dedicated dispatchers monitor bookings at all times, ensuring your journey always goes to plan!
At Arrow we have an experienced team of 30+ staff with a manager available 24 hours a day. We operate 365 days a year, serving all transport requirements. Our call centre is open 24 hours a day, 7 days a week. Dedicated dispatchers monitor bookings at all times, ensuring your journey always goes to plan!
Services
The Arrow Taxi Group is a family run business that has been under the same ownership for 29 years. As residents of Sussex, the owners, staff & drivers take considerable pride in serving local communities. We truly believe we offer a comprehensive transport package for every occasion.
Striking a balance between modern technology and traditional values, we have a dedicated 24/7 call-centre with familiar voices, combined with a state-of-the-art booking app & in-vehicle payment facilities.In support of local communities, Arrow continuously reaches out to individuals, organisations & businesses across Sussex.
Striking a balance between modern technology and traditional values, we have a dedicated 24/7 call-centre with familiar voices, combined with a state-of-the-art booking app & in-vehicle payment facilities.In support of local communities, Arrow continuously reaches out to individuals, organisations & businesses across Sussex.
The Arrow Taxi Group have an ever-growing fleet of modern cars - ready to take you where you need to go! We pride ourselves on not only the number of cars we have working in any area at any period of time - but the actual cars and drivers we provide, as well as the service they deliver. From booking to drop off, our team will ensure a stress-free, easy on-boarding experience - and our fleet will ensure you get there in time, and in comfort.
Reviews (10)
Ellie Godfrey
Jan 02, 2022
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Arrow cars are amazing. The call staff are incredibly friendly and helpful (minus the few), the tracking part allows you to see where your taxi is and how much time you have to meet your driver. Drivers are very attentive and usually arrive 10 mins before your booking. Fares are incredibly reasonable with reliable card readers. Wouldn’t go with anyone else!
Annie Bulmer
Dec 29, 2021
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Richard Thomson
Dec 26, 2021
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Driver was on an absolute mission. Drove far too quickly in torrential rain. Had to swerve to avoid hitting slower cars who were merging into a single lane on the m25. Was watching a YouTube video for a good portion of the journey until I had to ask him to turn it off. Didn't feel safe during our journey from Heathrow to Findon. Had a similar incident where our driver had clearly pulled an all nighter and was nodding off at the wheel. Not recommended.
Anees
Dec 23, 2021
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Stuart Rodgers
Nov 06, 2021
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Aneta Erbsova
Nov 03, 2021
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I have been absolutely shocked by one of the operators behaviour. I paid this company for last two and half months over £200 which is quite lot. I wanted to order taxi yesterday for 6:45 but I was told that they are fully booked till 7am. I called them 6am. I understand that I should do the booking earlier so it’s my fault and it’s not the reason to complain. But, this guy, btw always the same voice, never say Hi, Bye, thank you, whatever, always only: where, what time , all done for you.. and that’s it. So I was stepping outside ready 7am but no car arrived, so 7:05 I called him and he
Vasilica Marc
Nov 02, 2021
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Extremely rude lady on the phone and hung up in my husband's nose when he complained about the taxi being late 20 minutes on a morning. Didn't even apologise, no hello, good morning, thank you. Too bad we don't know the "lady's" name, cause I would have mentioned it here. We are using this company for more than a year at least twice a week.
Get rid of the unpolished, impolite people who are answering the calls.. so important for your business if you wanna keep your clients! Just so disgusted about what happened. You lost another one, by the way!
Get rid of the unpolished, impolite people who are answering the calls.. so important for your business if you wanna keep your clients! Just so disgusted about what happened. You lost another one, by the way!
Catherine Grayson
Oct 24, 2021
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Taxi driver's are great, operators on the other hand...simply called over the weekend to enquire as to whether they picked up from my location as the app was giving mixed messages. When I called, I simply asked the question, and the operator, in a quite a mocking voice, said 'no' and hung up. Was with some others at the time and they were all as shocked as I was. As I said, great taxi drivers, but unfortunately probably won't be using again if that's the reception I'm going to get.
Jake Wilson-Hebben
Sep 29, 2021
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I had a taxi booked in advance. However when I reached the station I came out the back entrance. I tried calling the taxi multiple times to let them know and had no answer. I walked around but was delayed by railway traffic lights and had NO way of contacting my driver.
When I called up afterwards to try to explain my situation, I was hung up on.
Really not impressed with my first time using this company, having just come down with all of my luggage and being left in the rain.
Will not be using again.
When I called up afterwards to try to explain my situation, I was hung up on.
Really not impressed with my first time using this company, having just come down with all of my luggage and being left in the rain.
Will not be using again.
Miss K.
Aug 20, 2021
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