Harland

Critical: Professionalism, Responsiveness
May be good at what they do but in my experience not customer service orientated.

Extremely good at doing what they are doing. Taken it to a whole new level.

The only place in the city for legal advice as far as I am concerned. Have to declare I first used there expertise over 45 years ago, to some they may think I have a bias.
Do research for yourself, you won't be disappointed.

I'm very disappointed with the service. After making a few requests for information relating to a somewhat complicated legal circumstance, Alison become increasingly rude and irritable. After enquiring whether she would prefer not to represent me, her response was snippy and disrespectful, asking me to "tear up" paperwork she sent me. I understand that solicitors prefer "easy" clients, but I nevertheless find this behavior unprofessional and generally unacceptable.

Very rude man who answered the phone this morning. If this man is at the forefront of your business, I'd be surprised if you make any revenue.

I realised some time ago that a legal representative is my voice in the world, often when the world is unfathomable, even frightening. So my question was what sort of voice do I want to speak for me... Reasoned? Informed? Experienced? Principled? And what sort of tone would I want to be associated with... Measured? Calm? Circumspect? And what ultimately did I want to know deep inside... That I was believed? That someone would stand by me? Fight for me if required? Five stars for Harland & Co whose staff possess these qualities in spades. Five stars.