Fairco-Mcilhagga

Thank your response as I cant reply to my original post there has been further issues regarding your products and service, but unfortunately I will go else where to get these resolved, Rubber seal still not fitted correctly and scraps within the window from last fitting (payment of £1500 was made in full)

Would not recommend or use “Fairco McIlhagga Limited” if I had another chance. From placing order 2nd March 2021 all issues are finally fixed 6th August 2021. Where the icing on the cake was when the fitter asked for the money or cheque on my doorway after just fixing the last problem.
First door: had Blemishes on the door handle Scripps on the front letter box and side window, Handle and letter box where replaced no issues, Glass was replaced with another unit which had more scratches than the first so had to wait another few weeks for new unit, where in fitter the rubber seal weren’t fitted

Not impressed. We ordered replacement windows for front of house, when ordering we were told it would be 2-3 weeks; turned out to be 9. Frames came, but glass was wrong size! So, had to wait another 2 weeks. Windows eventually installed, but a rippling in the large bay window pane meant it had to be replaced. Pane 2 arrived and was as badly rippled as the original, so currently now waiting for pane 3. The fitters told me that they'd never seen such a badly rippled pane. The customer service is less than average - I have to do all the ringing and chasing; there's one rep who doesn't answer his phone

Great service from start to finish. So happy with our new front door. The 2 men that fitted the door where really helpful. Would highly recommend Geoff and his team.

Fairco McIlhagga have previously fitted a front door, windows in kids bedrooms and landing, as well as French doors in our kitchen. Standard of staff who called to survey the job very helpful and the fitting guys competent and tidy - first class job! Unexpectedly a hinge on the French door had a stress fracture and snapped, making the door inoperable. I contacted Geoff on his mobile (as his number had been on one of the invoices) and he was excellent. Firstly he apologised for the inconvenience and promised to personally follow up the issue as soon as possible. He rang me back within 24 hours to