The Godalming Hotel

It was dirty, cold at the start of the stay but after asking the staff (only saw one man) the heating was put on. Needs major renevation works done and soon. Really not impressed. The bedding looked well worn and the duvet was really old as was the pillows. Wouldn’t be surprised if the bedding had already been used previously as the sheets were all creased up. Shower tray and bathroom were dirty as were the flooring, needed a simple Hoover and a steam clean. Also on the ceiling you can see where a leak had been, also were the water landed on the floor. Stay well away. PLUS THEY TOOK TWO PAYMENTS

Couldn't even stay there was so bad. And still not recieved my promised refund 6 weeks later . This is my 2nd review as still not received my money back !

Scam Avoid as not a hotel take your money but can’t check in and won’t answer phones!
Avoid at all costs!

Tragic experience. We went to a wedding on Friday nearby, and I wanted to sleep in my suit the room was that filthy. Mould in the Shower. The room clearly hadn't been cleaned, just a massive dose of Febreze. Would not recommend. Would rather stay in my car.

Avoid at all costs. Elderly parents had booked a room and cancelled well within the cancellation policy (ironically after reading the reviews). It is impossible to get hold of anyone at the hotel, they don't answer the phone or emails. Eventually managed to reach the manager who confirmed cancellation (in writing) yet charged the card anyway. Eventually had to raise a dispute through the credit card company in order to obtain the refund.

Staff were very rude on arrival. We had 2 rooms booked but the woman tried to put us in a twin room. Even after repeatedly showing her the paperwork which clearly said 4 nights, 2 room. Eventually she gave us the key to the other room. Tv remote had no batteries in and when I went down to reception at 8:30PM to ask for more batteries no one was there and I even rung the door bell. The towel had bleach stains all over it. The window sill was very dusty. They clearly don’t know what customer service is at this hotel. Just avoid this place at all costs. I’ve stayed in better hostels!!!

DO NOT STAY AT THIS HOTEL IT ISN'T EVEN 1 STAR. Myself & my partner booked the hotel from 9th - 13th August. Upon arrival at the hotel, part of the signage was missing, there were work vans parked out the front, & the rear car park was a dumping ground, for all sorts of rubbish & a stagnant pond. We entered the hotel, and alarm bells started to ring. We waited for some time until a woman who could speak very little english appeared, there was no reception, only a laptop balanced on a small table. She took a long time to confirm our booking. Whilst we waited for her to confirm the booking, we looked

It's a doss house, no one on reception, no one answering the phone, keys laying on the table with the door open Pick a key find a room

Convenient for Godalming. Rooms are simple. Beds are small singles but shower and TV both work well. On site parking.

The godalming hotel does not even deserve 1 star! We were unable to stay there and booked another room in Guildford. The room was not clean, the bed was dirty and looked slept in, the bathroom was a death trap with exposed electrics, the ceiling light was not fitted and was actually on the floor and shower just hung and was filthy! The welcome was far from welcoming. We are still waiting for our refund weeks later!!! Do not even consider booking this hotel I do not understand how it has a license as a hotel or to serve food! I have NEVER experienced anything like it before!

The room was not clean, to the point we did not stay in the bed as we could tell the sheets had not been cleaned!
All surfaces were sticky, and just musky.
No remote for the tv and you can hear every other guest as the walls are so thin - this is not guests being loud or obnoxious.
Breakfast is not included.
If you do not like sleep and are not bothered about a clean room then this is for you.

Thank you to The Godalming Hotel for looking after my 87 year old Uncle who was lost on a train trip from Plymouth and ended up at this hotel. Such kind people there - thank you! x

The room I stayed in was freezing cold heating would not work and every day while I was there I would come back to my room to window left wide open this is during October. The room was full of mould it was on the ceiling, all around the window and above the shower a Crack running along the bathroom ceiling. Rust all on the heated towel rail. Complained and all the did was paint over the ceiling. Would not recommend this place to anyone Filthy hotel

Cold rude Rooms not cleaned each day Bed not made Appalling service Would not recommend

Full review on Tripadvisor, but I would never recommend staying at this awful hotel. The room was boiling hot with no way to cool down, the cutlery was dirty and worst of all, the cleaner (who did not even make my bed) left the door to my room open so that anyone could have gone in where I had all my personal things. The owner of the hotel did not… care when I complained and automatically took my full payment without any notice or permission. I don't mind staying in budget hotels but I do expect a basic level of cleanliness and security for £80 per night. Avoid like the plague!

Very rude staff I was only asking for a customer to collect the pizza they ordered from the company I work for. They said why are you here and told to go away. Imagine if I was going to be a guest at the hotel I would not here I think it’s terrible

There was dust and not very clean the breakfast was cold and the people weren't friendly there was cobweb everywhere wasn't that inviting the signal of tv was useless wasn't worth the money