This is affecting every healthcare service provider. Advise you if we feel that you urgently require having blood taken to assist your treatment. England's NHS app will be available to use as a vaccine passport from Monday, the government has said - but only for those who have had both doses of the jab.
We now request that anyone visiting the surgery wear protection over their mouth and nose. This could be a mask you have brought or a homemade face covering or scarf. This is to reduce your infection risk and to protect other patients and staff. We still advise to only come into the surgery if absolutely necessary.
We now request that anyone visiting the surgery wear protection over their mouth and nose. This could be a mask you have brought or a homemade face covering or scarf. This is to reduce your infection risk and to protect other patients and staff. We still advise to only come into the surgery if absolutely necessary.
Services
The Health Centre is open Monday to Friday 8.30am - 6.30pm. We are also open alternate Saturdays 8.00am - 1.00pm. Saturday clinics are for pre-bookable appointments, we are unable to offer an urgent walk in service, please also note that our telephone lines are NOT open on Saturdays. If you need to seek urgent medical care or advice, please contact NHS 111.
Our ten full and part-time receptionists are here to help you and anything you tell them will be treated as confidential. Dr Baseley is our General Practitioner trainer and we are proud that the practice is formally recognised as a training practice for doctors in the final stages of their training to become GPs.
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Our appointment system will, if at all possible, allow you to receive an appointment on the same day. Please telephone us on 01342 822131 early (from 8.30am) on the day you would like to be seen, or call in at reception. To increase availability of appointments the doctors will continue to offer telephone consultations.
Reviews (10)
Craig Burton
Jan 14, 2022
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ShOcKwAvE
Dec 30, 2021
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James B.
Aug 14, 2021
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As everyone needs to call at 8h30 it's constantly engaged, it took 62 attempts to get through however I didn't get a face to face appointment. The doctor called me a few hours later and diagnosed me over the phone. The next day, problem not solved and confused about medicines so called again the surgery to speak to any doctor... the receptionist didn't make much effort to help and told me to call back the next day at 8h30 which will be day 3.
Steven Roberts
Feb 13, 2021
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Excellent practice. Reception staff very friendly and helpful. I don't understand previous reviews about them being 'nosy'. The whole point is they ask you questions to determine which health professional is best for you to see! you wouldn't accuse a 111 call operator of being nosy for trying to direct you to the correct service. GPs and nurses excellent- knowledgeable and compassionate. Have looked after my entire family very well.
Maisa Child
Dec 31, 2020
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I have just the most awful encounter with receptionist Sally. Calling up for results and have been made to feel as though I am an inconvenience and disturbing her from her afternoon tea. Rude, obnoxious, sarcastic and quite frankly does not deserve to be in the position she is in with so many people out there desperate for a job at the moment. No surprises, seems to be the normal practice from this surgery.
Called back to speak to the practice manager and was told he is on annual leave and therefore nobody of a senior level available for me to speak to.
Called back to speak to the practice manager and was told he is on annual leave and therefore nobody of a senior level available for me to speak to.
Calve Cowdry
Sep 21, 2020
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Honestly, go elsewhere. The wrong doings of this practice is ridiculous. Not only did they lose all my personal data and my prescription when signing up to use their services, only telling me 2 months after they confirmed I had been signed u that I would have to sign up again. My partner who is Registered went for a blood test yesterday and came home with bruises all up her arm. There's serious questions that need looking into at this practice and I wouldn't be too surprised to see them going under after an investigation.
Cruddas Mary
Jun 20, 2020
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I rang this morning and spoke to Sally who was really rude and abrupt ,I asked her why she was speaking to me in this manner and she put the phone down .I went to the surgery and was met again by rudeness by herself then the manager who wouldn't listen to a word I said and more or less said I could complain but nothing would be done. I did ask him to keep the telephone record but he said that wouldn't be happening .I cannot believe the way they spoke to me and I understand the stress people are under but they are the caring profession BE KIND
Mel Robinson
Oct 05, 2019
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If I could give it no stars I would. Sick and tired of being told there are no appointments ring back at 1.30! Jane on reception is so rude. I hate ringing in case she answers she makes me feel like I'm making it up and I'm wasting her time. I hardly ever go to the doctor because I just put up with things or try and solve it myself. When I know I need to go and have to wait until the time to ring, I get so anxious. I shouldn't be made to feel like that. Don't get me wrong the doctors are always good when I get there. But the process is ridiculous.
William Softmore
Aug 22, 2019
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As others have said this is a poorly run surgery. The doctors & nurses are good but the blonde lady on reception is surly, rude and incompetent. Getting a morning appointment is nigh-on impossible. The only way you can get an appointment at all is to turn up in person at 1:30 and wait, which you can't do if you're working or really ill (ironically). She says it's because they're busy but in actuality in the afternoons she stands around chatting with the other staff! Surely that's when other appointments could be being taken?
Caroline Saunders
Jun 21, 2019
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