While we hope you enjoy your online experience with us, we thought it might be nice to know that we've been here quite a while. In an age of faceless online commerce, it can be reassuring to know that there are people, history and even bricks and mortar behind the 'buy it now'. Palace Cycles or 'Palace Cycle Stores' has been in the Lee family on Botchergate, Carlisle for over 80 years.
Over time we have served generations of local cyclists and become something of an institution in our quiet corner of Northern England. Through the years we have expanded - physically in the 90s - to meet the ever-changing demands of the cycle industry. So today you meet us in our digital form; a local, family-run online bicycle shop.
Over time we have served generations of local cyclists and become something of an institution in our quiet corner of Northern England. Through the years we have expanded - physically in the 90s - to meet the ever-changing demands of the cycle industry. So today you meet us in our digital form; a local, family-run online bicycle shop.
Services
We are an independent family-run bicycle shop in Carlisle, Cumbria. Established over 80 years ago, we have been supplying and repairing bikes for generations. Over that time we've expanded on our commitment to working with our customers to help them get the maximum enjoyment from their cycling.
We're lucky to be based in North Cumbria with its beautiful countryside, fine roads and easy access to the exhilarating mountain bike trails of the Lake District and Southern Scotland.You couldn't wish for a better place to ride. We are a major supplier of bikes and accessories and work closely with some of the world's leading manufacturers to ensure that we help our customers select the right product for them.
We're lucky to be based in North Cumbria with its beautiful countryside, fine roads and easy access to the exhilarating mountain bike trails of the Lake District and Southern Scotland.You couldn't wish for a better place to ride. We are a major supplier of bikes and accessories and work closely with some of the world's leading manufacturers to ensure that we help our customers select the right product for them.
Many schemes now allow employees to go beyond the traditional 1000 limit and to purchase parts or accessories instead of a bike. BEFORE APPLYING ONLINE: Please contact the shop to reserve your chosen bike before submitting an online application. Please note that reconditioned items cannot be purchased through a cycle-to-work scheme and that items on sale are subject to a 15% surcharge to cover scheme commission.
Reviews (15)
Nick Saunderson
Jan 06, 2022
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Steven New Breward
Dec 23, 2021
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Couldn’t find this bike anywhere and this shop managed have 1 left was abit nervous ordering as trek website didn’t even have any messaged the Facebook page after ordering within 1 hour the manager rang me and… reassured me there was 100% 1 left arrived within 2 days going to have 1 happy little boy on Xmas customer service by the manager was great aswell highly recommend 👏🏻
Victoria Edwards
Oct 05, 2021
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Awesome customer service yesterday while I purchased a new Winter bike. Endlessly patient with my indecision and were super helpful letting me test ride the bikes I was interested in. I’ll be popping my other bikes in for repair/service really soon.Thank you so much, here’s to lots of happy cold winter miles on the Trek!
Paul Counter
Sep 16, 2021
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Pete Murray
Aug 28, 2021
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Kathryn Murphy
Jun 12, 2021
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Stopped by the shop during the gap between connecting trains on a cycling holiday for what I thought would just be a 2 minute job to tighten the slightly loose bolt on my handle bar stem. Turns out it was stripped and needed to be replaced asap. Staff were super helpful and very accommodating to my time crunch to get back to the station for my train. Got the job done in lightening time! Thank you!
Mal Craghill
Jun 08, 2021
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Absolutely outstanding service from Palace Cycles. I've been having an issue with my bike that seemed to be bottom bracket-related, and was driving me mad on a coast-to-coast ride at the weekend. Took the bike in yesterday, explained that I'm setting off on a 700 mile ride next week, and asked if they could have a look and get it back to me by the… weekend.
Got a call back later the same day saying they had prioritised my bike because of the big ride coming up, identified and rectified the fault (rear wheel, not BB), and the bike was ready to collect.
I picked it up this morning and it's
Got a call back later the same day saying they had prioritised my bike because of the big ride coming up, identified and rectified the fault (rear wheel, not BB), and the bike was ready to collect.
I picked it up this morning and it's
Anne Steele
Jan 12, 2021
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Ian
Oct 09, 2020
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I couldn’t find a Trek Marlin 5 in large anywhere. Was let down by national chain who delivered M instead of stated L. Then that company messed me around. I noticed Palace Cycles had them online for sale and emailed on a Sunday night to check they did indeed have this stock (I have found so many in reality do not) expecting no response until Monday. To my amazement Mike emailed me straight back, no waiting until the store was open on Monday, explaining if it’s online it’s in stock. I ordered and sure enough, as good as his word, lightning delivery and a gleaming large Marlin 5 arrived in
Simon Mayell
Sep 24, 2020
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I struggled to find a 2021 year bike online but Palace Cycles had it in stock. Placed the order on Sunday and was riding the bike the same week. Mike the owner was really helpful when I had a few setup questions over the phone and got back to me straight away about a delivery query. Would definitely recommend and use again, many thanks.
Edwin Herniman
Sep 09, 2020
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I recently purchased a Giant soft tail from Palace Cycles. The advice and information given was accurate and exceptionally helpful. The customer service was superior in every regard and no question was left unanswered. I have had my Giant for six weeks now and had its first check up. The friendly staff were just as helpful and the service given was amazing. I have dealt with many cycle shops around the world, but Palace Cycles is the standout for service, advice and products.
Michael Chung
Aug 02, 2020
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What an amazing company. Friendly, honest and top rate service. I enquired about a bike on Thursday, Mike and his team promptly sent me some pictures of the bike. Having placed an order in the morning, I received a call from Mike saying they were struggling to package the bike and were worried it would be damaged in transit - as a solution they asked if it would be OK to deliver it themselves. The bike was delivered on Friday morning with Mike being very aware and courteous of the current situation and keeping his distance. I don't usually write reviews, but I feel compelled to commend this company
Ian Bell
Jul 30, 2020
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Mike Fleet
Jul 26, 2020
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Phoned palace cycles during trip to lakes wifey and myself required 2 New starter mountain bikes,not had any success from a few cycle shops showing little interest in our requirements. Wife phoned on our way back from Newcastle after a new van purchase.had the bikes we required in stock and even built a few more up so we had a good choice to choose from.lovely people to deal with and we made our purchase complete with helmets etc.nice to see good service still existing support these local shops.done some 70 odd miles so far with no problems thanks again .you will know who we were as I nearly fell
Darren Dixon
Jun 11, 2020
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Great to deal with, not a single complaint from me. Couple of bikes built up for me to look at and debate with myself over. Great advice and discussion around pros and cons of each. There was no hard sell at all, just honest conversation and advice. I would definitely recommend using Palace if you're in the market for a new bike.
