We are pleased to announce that our office is now open to the general public and following the necessary Government guidelines to maintain the health and safety of both our clients and staff. Despite these challenging times, we are also happy to announce that Hek Jones is now actively recruiting for a number of positions.
Here at Hek Jones we appreciate that the law & hiring a lawyer or legal expert can sometimes feel daunting, intimidating or confusing. Maybe you have lots of burning questions that need answering before you can make an informed decision? Or maybe you have been let down or experienced poor service in the past?
Here at Hek Jones we appreciate that the law & hiring a lawyer or legal expert can sometimes feel daunting, intimidating or confusing. Maybe you have lots of burning questions that need answering before you can make an informed decision? Or maybe you have been let down or experienced poor service in the past?
Services
Based in Cardiff, Hek Jones is a dynamic and modern law firm. While we have many years of experience in the industry, we pride ourselves on our 'small firm' flexibility & attentiveness. What we mean by this is that we provide a personalised and tailored service. We don't merely push you from solicitor to solicitor or leave your calls go unanswered to various internal departments.
If you would like to benefit from any of the services that we provide, or you have any queries, please do not hesitate to get in touch with us today. You can reach us by dialling 02920 349820. We provide a FREE Business Consultation or quotation, so you've got nothing to lose.
One of our friendly and professional team members will happily take you through our services and give you a full understanding of what is entailed and the costs associated with it.We look forward to hearing from you.
One of our friendly and professional team members will happily take you through our services and give you a full understanding of what is entailed and the costs associated with it.We look forward to hearing from you.
There are a number of ways that our lawyers here at Hek Jones can support you during this difficult time. Don't leave it too late to seek advice. These services are in addition to our specialist property services thar we offer. The property market is still operating as normal so if you have a sale, remortgage or purchase then call us for a no-obligation quote.
We provide a number of different services for our business clients. These includes dispute resolution and commercial litigation, as well as debt recovery and corporate law services. Our service always begins with a free assessment, so you have nothing to lose by giving us a call. Are you thinking about taking advice on some matters concerning business law and regulations?.
Reviews (19)
Natalie Dagli
Jan 06, 2022
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Awful time wasters. Do not waste time with these people. They have no idea what they are doing. We was in the process of selling and they have just decided to pull out and stop working with us because of their incompetence. We made a payment 5 weeks ago and was told it was successful upon having to chase these people around we found the payment was unsuccessful which has delayed everything. I did say i would like to speak to the complaints manager and because of this they have decided not to work with us. This again puts us behind and i believe they are terrified of the ombudsman as they know they
K.
Dec 30, 2021
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Expected so much more - very disappointing
The reviews vary from 1-5 so we can only assume that we were unlucky to be allocated Luisa and Elise, as others seem to have had a more positive experience. In our opinion, ours cost us our purchase, gave us sleepless nights and no end of stress. We feel that if it wasn't for the work we did ourselves and the brilliant estate agents, we'd have got nowhere. A lot of the time it was like wading through treacle. Easier to bullet point it:
- Dreadful communication. The phone will be answered in a half-@rsed way and 99% of the time you'll be put through to
The reviews vary from 1-5 so we can only assume that we were unlucky to be allocated Luisa and Elise, as others seem to have had a more positive experience. In our opinion, ours cost us our purchase, gave us sleepless nights and no end of stress. We feel that if it wasn't for the work we did ourselves and the brilliant estate agents, we'd have got nowhere. A lot of the time it was like wading through treacle. Easier to bullet point it:
- Dreadful communication. The phone will be answered in a half-@rsed way and 99% of the time you'll be put through to
Rob Hodder
Dec 17, 2021
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I’ve been using Emma Selfridge as my conveyance solicitor for a few years now although this was the first time in her new firm…. Absolutely top notch service as usual from start to finish and we are so grateful that you got us all in and completed perfectly on time (again)….. I’ll be in touch in the New Year for another little job that needs sorting *****
Richard Hewitt
Oct 21, 2021
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Very poor communication, my sale was passed from one solicitor to another then to their secretary to another Secretary, they would go on holiday/sick and nothing seems to get done. Left messages on the solicitors answer phone for information and they would not ring me back numerous times.
And finally extra costs on that quoted that was not declared to me. Plus an app that is only used to identify yourself that costs £50.00 for the password.
Do your self a favour go elsewhere.
And finally extra costs on that quoted that was not declared to me. Plus an app that is only used to identify yourself that costs £50.00 for the password.
Do your self a favour go elsewhere.
Ben Evans
Oct 14, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Very happy with my experience. Contact good... quick and easy. Speed of purchase been fair considering searches and mortgage took a while. Broker says lenders much slower these days. Fair enough considering all that been going on. Would recommend as staff very knowledgeable and friendly.
Very happy with my experience. Contact good... quick and easy. Speed of purchase been fair considering searches and mortgage took a while. Broker says lenders much slower these days. Fair enough considering all that been going on. Would recommend as staff very knowledgeable and friendly.
James Downes
Oct 12, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
I was very impressed with Emma Selfridge who was our Property Lawyer for a recent transaction. Emma was very responsive and shared expert, highly relevant knowledge to help us navigate through the process. I would highly recommend Emma and the team at Hek Jones Solicitors.
I was very impressed with Emma Selfridge who was our Property Lawyer for a recent transaction. Emma was very responsive and shared expert, highly relevant knowledge to help us navigate through the process. I would highly recommend Emma and the team at Hek Jones Solicitors.
Lesley Carpenter
Oct 09, 2021
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I am currently buying a property with Suzanne Divall. She has been incredibly fast, informative with full communication at all times. I have never been so confident in the conveyancing of buying a house.
I will always use Suzanne @ Hek Jones for all my conveyancing in the future and highly recommend.
I will always use Suzanne @ Hek Jones for all my conveyancing in the future and highly recommend.
Sean Turner
Oct 01, 2021
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Where to start, recommended via Yopa, for the sale and purchase of property. We have had to bark at the heels of this solicitor to gain information on any of the slow progress they made. Every other party involved came back with the same responses “ we are waiting on Hek Jones to respond to us”. Constant battle of delays and little communication to… anyone involved, including their own departments. Very disappointing performance and a company we would advise best avoided for property sales/ buying. Been a stressful, long, frustrating process which has resulted in us having to
Dr. Student
Sep 16, 2021
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Worst real estate solicitor ever!
Unbelievable that my case has been dragged for 6 months when both sides are keen to complete asap & there's no chain involved!
They will do nothing for months no matter how you chased. When they screw up they come up with excuses like "post went missing". And when they finally do something they will leave a few points outstanding so that the other side's solicitor has to come back on it, starting another round of waiting game.
Avoid by all means, Hek Jones' negligence will ruin all you plans.
Further comment added in Sep 2021:
I'm once again angered by Hek
Unbelievable that my case has been dragged for 6 months when both sides are keen to complete asap & there's no chain involved!
They will do nothing for months no matter how you chased. When they screw up they come up with excuses like "post went missing". And when they finally do something they will leave a few points outstanding so that the other side's solicitor has to come back on it, starting another round of waiting game.
Avoid by all means, Hek Jones' negligence will ruin all you plans.
Further comment added in Sep 2021:
I'm once again angered by Hek
Thomas Payne
Aug 31, 2021
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God knows what is going on with my sale and purchase, having been in communication with all other parties in our very small chain, everyone is ready and waiting on yourselves to complete. But getting a response to emails and phone calls is like drawing blood from a stone and if you do get to speak to someone on the phone, you’re fobbed off with an… excuse. I just want to move house, not have a fight with my solicitors every day to try and find out what’s happening.
I’m writing this in the hope that someone actually contacts me to update me with what is happening and actually
I’m writing this in the hope that someone actually contacts me to update me with what is happening and actually
Louis Gerrard
Aug 18, 2021
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Not surprised to see some of the negative reviews here. There are no response to emails and no communication. My email responding to questions was left for 3 weeks and 3 days and the questions were asked again because my original email was missed. We’re currently on week 17 since instructing and none the wiser on where we are in regards to the sale despite asking the question several times.
Kyle Gregory
Jul 20, 2021
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If you value your time, money and mental health do not use this firm.
The seller of our purchase is using this firm and they are completely incompetent. The purchase has been ongoing for 8 months with no chain. They don't answer calls, they are unable to answer legal enquiries adequately and our own solicitor has had to undertake work they themselves should be doing.
We are first time buyers and it’s made what should of been an exciting time miserable and stressful. Although we don’t use this firm it’s directly impacted the purchase. Our solicitor went 3 months without receiving a response
The seller of our purchase is using this firm and they are completely incompetent. The purchase has been ongoing for 8 months with no chain. They don't answer calls, they are unable to answer legal enquiries adequately and our own solicitor has had to undertake work they themselves should be doing.
We are first time buyers and it’s made what should of been an exciting time miserable and stressful. Although we don’t use this firm it’s directly impacted the purchase. Our solicitor went 3 months without receiving a response
Robert Antell
Jul 14, 2021
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We recently sold our house through Yopa and used their recommended conveyancer Hek Jones.
It took a little while to get used to them being completely online and sometimes a bit unnerving if they don't respond to emails quickly early on in the process.
We were given an almost impossible deadline to complete and move as our buyers were keen to hit the stamp duty holiday deadline of 30th June even though they only put in their offer on 2nd June. This would be a very tight deadline in normal times but to do this in the current house sale boom where so many people are chasing the same completion date
It took a little while to get used to them being completely online and sometimes a bit unnerving if they don't respond to emails quickly early on in the process.
We were given an almost impossible deadline to complete and move as our buyers were keen to hit the stamp duty holiday deadline of 30th June even though they only put in their offer on 2nd June. This would be a very tight deadline in normal times but to do this in the current house sale boom where so many people are chasing the same completion date
Rebecca Lewis
Jun 27, 2021
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As a 1st time buyer I was apprehensive about the whole process. I am so lucky I chose to use Hek jones!!! Suzanne my solicitor has been outstanding and at this crazy time we live in from start to finish the… process took around 6 to 7 weeks which was amazing. I recieved everything efficiently, kept fully informed throughout and all my worries put at ease! Thank you so much. I couldn't recommend you any more higher ❤️
Rachel Pitman
Jun 14, 2021
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Buying a house at any time is a stressful event but when adding in the deadlines of making completion prior to stamp duty cuts, you can imagine the pressure everyone is under!
Despite the stressful situation and huge pressure Hek Jones and our solicitor were under, we were happy with the service we received.
Phillip was great at ringing back to answer our questions rather than emailing which was really helpful when you have as many questions as we did.
He was also good at chasing all parties to push our sale/purchase through and shielding us from the pressure put on from the new build provider
Despite the stressful situation and huge pressure Hek Jones and our solicitor were under, we were happy with the service we received.
Phillip was great at ringing back to answer our questions rather than emailing which was really helpful when you have as many questions as we did.
He was also good at chasing all parties to push our sale/purchase through and shielding us from the pressure put on from the new build provider
James Booker
May 14, 2021
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Avoid these cowboys like the plague. they have turned what should be an exciting time in your life buying a house and turned it into one of the most stressful depressing times possible. forgotten emails 10days, lies about 3rd parties not responding when they have. Full of excuses can not be trusted.
Craig Storey White
May 10, 2021
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Rosie Cook
Dec 13, 2020
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Absolutely awful solicitors, the sale of my partners property was panelled out to them by an equally poor conveyancer without prior knowledge or permission. The whole process from start to finish was a farce with my partner having to constantly chase for information often doing work that the solicitor should of been doing. It was an extremely… stressful time which was met with hostility from the solicitor when questioned as to why basic procedures weren't being followed. At no point did they take responsibility for the poor service we received. With one particular individual telling us that
Charlotte Sparey
Oct 11, 2020
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