R M Cycles

Very happy with the service I was given today at rm cycles. friendly team that really know there stuff and was happy to help with all my questions I had. Will definitely be coming back.

RM Cycles is sadly not my local bike shop! In fact it's about 85 miles away, but a trip well worth making. It's always tempting to take the convenient and sometimes cheaper option of purchasing online, but in doing so we forfeit the knowledge and expertise offered by lifting the phone or setting foot in a shop. This bike shop is clearly run on a deep passion for cycling.
I was considering purchasing a secondhand smart trainer. I spoke to Roger on the phone, where he went above and beyond to answer my questions and queries. He offered to mail it at no extra cost or if I preferred, bring my bike

Great service today from Roger and his team- leonardo the Liv! Has now arrived home and I love it!! Thanks again Em

Bought a used electric Brompton from these guys.
Unfortunately, due to some poor choices made by the courier, the battery was left in an inconspicuous spot and it got drenched having been left out in the rain for some 48hrs.
The battery showed a fault after drying. Contacted RMCycles straight away, spoke to Roger. He couldn't have been more helpful. In a nutshell he asked about what was wrong, what did I want done about it and as I've said he simply couldn't have been more helpful.
I might have seemed like a difficult customer due to an additional odd and rare software fault caused during the

These guys were great. Reserved a bike online while my cycle to work scheme was coming through. When I sent it over - they completed the paper work and delivered the bike over the next day via courier. I just had to put the seat post and handle bars on. Great service - would use again and recommend to all.

I have just come back from Bedgebury after the first ride in years which I thoroughly enjoyed on my new bike. Thanks Tom for taking the time to talk through my needs and you were right, I got on really well on the bike you sold me. Honest prices, GREAT service and expertise. 6/5 stars!!!! Thanks also to Roger for setting up the perfect bike shop.

Excellent service and communication. Brought a Giant E bike as a gift, had a small hiccup when it arrived but this was promptly rectified. I would highly reccommend this company. First Class!

Many thanks for sorting out a very small but very difficult to source washer for my wheels . Much appreciated 👍

Bought a Giant ebike over a year ago. Really happy with the service when buying the bike and also the service I've had since. Great range of bikes. The guys there are very helpful and really know there stuff.

Called RM Cycles after seeing they had a frame in stock on the giant website that no one else had. Spoke to Tom, he told me they had built the frameset up.but we will to strip.it back down to just a frameset in order for me to buy it.
When I turned up, I spent a good hour rambling away to Tom about my riding and getting different parts that I needed to.
It was a pleasure dealing to Tom and the guys at RM cycles. I have had bad experiences with road cycle shops in the past and this was a breath of fresh air. They are a good 90 mins from my house but I need to make anymore big purchases, this would

Out standing service great prices the staff are very helpful I have purchased lots of bikes here over the years and will be back Thank you all for your help

Awsome service, needed my bike checked over and new tyres ready for the C2C, got it all done really quick nice guys and great to see an old school friend in Tom who has worked in the industry for circa 20 years, 100% using for all bicking needs 😀

Fantastic set up in their new shop. Highly recommend popping in and shopping their extensive range of bikes and accessories. Servicing is a great service too.

Fantastic service snd very helpful - lol I went in to collect rear tail light for my Giant Liv and walked out with receipt for Liv Gravel bike ooh and my tail light 😁😁😁

Fantastic service from start to finish, purchased a Genesis Zero through the cycle to work scheme and they made it hassle and stress free. my favourite bike shop in the UK, worth the 140 mile round trip! Ill be back!

I recently purchased a road bike from RM Cycles, upgrading my previous bike and investing in a high quality model. I was very impressed with the service I received in store. Kam was really attentive and patient, he took his time going through everything, and answering all of my questions. He was friendly, knowledgeable and accommodating. I live a… 45 minute drive from the shop, but visited based on a recommendation from another customer. I will happily travel here in future for all repairs, services and purchases. I can’t recommend it highly enough.

Great staff and work quickly and efficiently. Great advice given along with being honest. Will recommend and use as much as possible.

Awsome place. Always helpful and always havd time for any query. I regularly drive from Eastbourne to Tenterden as the service and discount I get above anything local to me. wouldn't take my propel anywhere else. 5 stars 🌟

Bought a Giant Trance e+ 3 Pro end of May 2020 and was very pleased with the process and service. They very kindly converted to Tubeless Tyres, fitted new pedals and added a front mudguard as part of the service
Highly Recommend

Fantastic customer service!! I found the shop via their eBay page and messaged them with a slightly odd request in which they went above and beyond to help accommodate my needs. They held my deposit and bike frame for almost 2 weeks, and then sent via tracked next day delivery once paid off. Cannot fault the team one bit, and I am delighted with my experience. Many thanks R M cycles! All the best x