Fabric Mouse

Great business ran by great people. The machines I've bought from Fabric Mouse and the machines I've had repaired there have worked perfectly. The staff are welcoming and ready to help with any queries. Can't praise them enough.

Excellent service. Ordered a Husqvarna sewing machine from their associated website uksewing.com. Was a little confused about the relationship between Fabric Mouse and UK Sewing Machines and saw some negative reviews. Spoke with a very helpful lady after placing the order, she confirmed that the machine had been despatched and it arrived the following day. It was easy to register my new machine with Husqvarna, Fabric Mouse is a registered dealer and is listed on the Husqvarna Warranty website. Very happy with the experience.

Lovely little shop hidden away in Brompton-On-Swale. Have always been very helpful and knowledgeable when I've called in. Has a wealth of items relating to sewing/dressmaking/etc, everything you could ever need. Loads of fabrics, definitely recommend.

Went today to buy a new machine for my wife. Spoke to owner yesterday regarding a specific model and was treated with nothing but honesty and advice. He even recommended a cheaper machine for what we needed. Totally happy with service and will be back in the future. The man knows his business and didn’t try and sell me something I didn’t need like some other places. From my experience I’m a totally happy customer. It’s a shame that some people feel a need to write bad reviews after one unfortunate experience. Life is different at this present time and sometimes tempers flair. They get 5

My husband ordered threads and paid for next day delivery. 8 days later he rang and got a very disrespectful and rude person who refunded his money with out apoligy but with an attitude of not bothered you would think in these difficult times they would be glad of the business. Shocking never use again

I would like to thank Pam Slaughter for all her kind help whilst teaching me the art of quilting which I have never attempted before. She has been wonderful and very patient even when I made mistakes. She is a 🌟.
I have also bought myself a new Brother sewing machine having used one during the lessons and realised just how "clunky" my old one is.
Thank you once again for your support

Having used this shop several times I won’t be back. Took a machine in for repair at the beginning of my holidays, was told it would take 2 weeks, 5 and a half weeks later, at the end of my holiday I was finally told it would be ready after the weekend. Drove 50 miles round trip to the shop to be told it still wasn’t ready.. no apologies. Also serviced another machine which hasn’t worked since I got it back.. Owner always has excuses, is generally very grumpy and unhelpful, never replies to messages or answerphone messages, altogether an unpleasant place to go.

I bought some liberty fabric quarters to cover some jam jars, I was able to get quite a few out of the amount that I bought! Very happy! Great service! Lovely quality! Thank you so much! :)

Ordered £40 of gift vouchers and received a confirmation e mail on 2nd November that stated I would receive another e mail notifying me when the gift vouchers were ready for despatch. On 6th of November the payment was taken from my account. I sent an e mail on 13th of November enquiring when I could expect my gift vouchers but got no reply. I sent a follow up e mail a few days later but again got no response.
I then telephoned the company. The first time I was told they were waiting for me to give them name of the recipient so that they could add their name on the vouchers. I don't recall there

So glad to have found a real gem of a sewing shop! I was given really good advice by Stuart when choosing my new overlocker and was pleased to be able to buy it from a local shop at the same price as online shops. I will be back to choose from the beautiful fabrics in stock!