So how does our Customer Promise benefit you? It clearly sets out what you are entitled to expect from us, and what we expect from our staff. It also outlines the standards that we have set ourselves in the key areas of service that we know are important to you. And because a statement is simply a statement, you will find quantifiable targets by which
H. —
I rang Tony as I needed a kitchen tap that needed replacing that was causing puddles of water to leak. On the phone Tony
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