Formed in 2014, Fleur brings a fresh approach to the residential communications market. Sitting at the business' core is the desire to offer a no-nonsense service that is built up of high-quality connectivity, at a cost that won't break the bank. The key to providing an excellent overall service often hinges on the support that you can offer your customers.
Our customer support team sits in the heart of Horsham, West Sussex. An exceptional bunch, they are always on hand to help no matter how big or small your issue may be. We consider each and every one of our customers asindividuals and aim to tailor our solutions based on where you live and what you need from your services - be it a phone line, broadband, calls, mobiles, TV, or energy.
Our customer support team sits in the heart of Horsham, West Sussex. An exceptional bunch, they are always on hand to help no matter how big or small your issue may be. We consider each and every one of our customers asindividuals and aim to tailor our solutions based on where you live and what you need from your services - be it a phone line, broadband, calls, mobiles, TV, or energy.
Services
At Fleur Telecom, we can provide you with the phone line, broadband connection, calls and mobile SIM to make your home a happy one. Take one of our landline and broadband bundles below and get 10 off ALL our mobile SIM deals. Sign up by calling 0333 320 4020. Did you know? You can customise your package by choosing from our selection of call packages and features.
With a strong focus on customers within more "hard to reach" areas, our selection of broadband services has been built specifically with that in mind. That means that as well as the latest fibre broadband, we also ensure that we can offer reliable, high quality traditional broadband for those outside of the fibre-enabled footprint.
Whether you already have a line rental provider or you need a new line installed, Fleur Telecom can offer you a dependable home phone service with a choice of competitive call packages to match. Line rental is just 16.20 per month, however, should you choose to pay for 12 months' line rental upfront, you will receive a 10% discount.
Whether you just need calls and texts, or if you are an avid smartphone user - from our three SIM-only packages you are sure to find a mobile plan to suit your needs. All our mobile plans come with 12 month contracts, so you won't be tied in to a lengthy contract if you find you need more minutes or data and want to change your Fleur SIM.
Did you know that the quickest and easiest way to solve most issues is through our online Webchat? Please be aware that we receive a lot of calls throughout the day, call wait times vary during busy periods. If you are experiencing any problems with your emails, please contact TalkTalk direct on 0345 172 0059, as this email service is not supported by Fleur Telecom.
Reviews (10)
Mr. Phil
Nov 26, 2021
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Awful... Fleur Telecom are the worst ISP I have ever had the displeasure to deal with. I'm giving 1 star as their technical team do try to be helpful. Their customer service sees a complaint as vexatious and that the customer is the problem. Unhelpful, unwilling to work with their customers, patronising and high handed... How dare a customer have the 'audacity' to ask for a reliable service...? I have experienced 0.3Mbs download per second for 2 months! But if you make a complaint you will get fobbed off and made to feel like it is somehow your fault! Avoid!!!!
Richard Featherstone
Aug 07, 2021
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Andrew Parker
Jul 12, 2021
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Terrible. Been a customer for a long time, previously Talktalk and pushed across. Had no telecoms for 7 days now. An invoice was disputed which we paid, and told it would take 24 hours to be switched on. 7 days later nothing. We are a business that needs the phone for suppliers. Called just now, spoke to a very sarcastic, and clueless lady who had no customer service skills, no apology, all sarcasm. She said it takes up to 10 days. 10 days to switch on?! Takes the mick. We are losing calls. Fuming, and asked to speak to the manager in which she said They arent here. She will organise a call back
Jayne Dowling-Plank
Aug 24, 2020
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I wish I could give 0 stars!! My 84-yr-old father's phone line has not been functioning properly for well over a week!! fleur originally sent an engineer out who said it needed underground cabling work, then another engineer came out who said no it needs work doing at the top of the telegraph pole. A week later and the second engineer finally admitted that it needs underground cabling work doing and that it would be sorted soon. Everytime I speak to Fleur they said they are escalating the job but nothing is done, and now it looks like it probably won't now be done until after the Christmas holiday
HamnavoePer
Sep 14, 2019
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Victoria Battenberg
Jul 23, 2019
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Shocking Company - Beware!
My father passed away last year and up until we received probate we were unable to access my fathers bank accounts. Since October we started receiving letters from Fleur Telecom saying there was a late payment on the account but no mention that we were getting charged because of this. We paid all the invoices that came through on a monthly basis but was surprised that the bills were so high!.
In February I phoned Fleur to ask them why we had not received any invoices and the answer was that it was paperless billing. Obviously we were unaware of this as did not have
My father passed away last year and up until we received probate we were unable to access my fathers bank accounts. Since October we started receiving letters from Fleur Telecom saying there was a late payment on the account but no mention that we were getting charged because of this. We paid all the invoices that came through on a monthly basis but was surprised that the bills were so high!.
In February I phoned Fleur to ask them why we had not received any invoices and the answer was that it was paperless billing. Obviously we were unaware of this as did not have
Andy Williams
Dec 25, 2018
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Victoria Jones
Nov 15, 2018
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Living in the middle of nowhere is no fun. Unless you have Fleur as your provider. I have tried TalkTalk, who talk the talk but definitely do not walk the walk. However Fleur, I will gladly recommend. By the sounds of their agents, especially a certain David, they will walk to the end of bloody earth for you. I just wanted to give David a big hug after he dealt with my query, he was my knight in shining armour, a man I usually would have VERY graphic dreams about. (Thats a story for another day). Good day.
Tahir Hussain
Jan 01, 2018
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The worst company I have ever had to deal with!!!
I did not want to even give 1 star but i wanted to post this review to share the stress this company has put me through.
Firstly they demanded for a £170 call out charge which I was not invoiced. They said they send me an invoice as soon as I pay it but still yet to receive it.
Secondly they amended my account details WITHOUT my permission. I have been trying to get them to correct it for the last 6 months. They say that it will be done but 6 months on and It still has not been changed. I keep getting told that someone would call me back but
I did not want to even give 1 star but i wanted to post this review to share the stress this company has put me through.
Firstly they demanded for a £170 call out charge which I was not invoiced. They said they send me an invoice as soon as I pay it but still yet to receive it.
Secondly they amended my account details WITHOUT my permission. I have been trying to get them to correct it for the last 6 months. They say that it will be done but 6 months on and It still has not been changed. I keep getting told that someone would call me back but
Jane Miller
Nov 25, 2017
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