Hallmark Property Management

I contacted Hannah, the property manager, following a break in to the building that happened because of the garage doors being left open for almost a week. Several high value bikes were stolen from the bike shelters. Hannah was adamant that Hallmark was not at fault and that it was an unfortunate incident even though this is the third time this has happened in the past year. Hannah was rude, dismissive and displayed a poor attitude. She ignored emails and follow ups for over a month. It is appalling that such an incident goes unnoticed and Hallmark chooses to shift blame despite the exorbitant

Critical: Professionalism, Quality, Responsiveness, Value
Simply awful. They don't reply emails. They over charge. They get nothing done.

Critical: Professionalism, Quality, Responsiveness, Value
Not reacting to the mails, weeks when start do doing something, they couldn't manage the buildings.

Could not give 0 star otherwise i would. Terrible and awful company. Service not existent; they have been aware of a leak in the ceiling of my bedroom for 8 months and did not care at all. Their contractors are clown they came to do some other works in the property that have been done in a terrible way!!
Ben Dixon is the biggest clown of everyone! Shame on this awful company that should close it’s door forever.
No customer service at all.
I complained with Tower Hamlet Council that they should start an investigation over this company to see if it’s legitimate or just a scam (i’m sure is

Critical: Professionalism, Quality, Responsiveness, Value
They charge exorbitant fees do not provide the advertised service or repairs, do not refund overpayments until threatened, and the accounts were never signed off since 2013. Do not use and change if they are managing your block.

Hallmark has been managing my property for 2 years, through no choice of my own. Not only are their fees extortionate, their services are non-existent and their customer service is insulting. To be forced to part with such a large sum of money, and seeing zero return is challenging on the best of days, but for a company to make you, as a client, feel as if you are a burden is unacceptable.
Despite many attempts to amend contact details, discuss invoices, seek clarification around services provided, I am yet to receive ANY contact from this business. All requests are ignored, all enquiries are

Agree with all of the other terrible reviews. This company has to be one of the most unprofessional, careless and incompetent businesses that I have ever come across. Zero stars.

This is the most disreputable company I have had the misfortune to have dealings with - stay well clear of - basic customer service is not met and they are a bunch of incompetents who are being paid a lot of money to deliver on nothing
DO NOT USE - one star too generous