Sensu

Quite possibly the worst company I have ever used in my life. It has taken me 2 years to complete my Invisalign treatment that should have been 6 months, because they have so many patients they can never offer you any appointments. They have never had the right equipment needed for the day, excuses being that they have equipment failure etc. you are a number in a huge company who can not cope with their demand. The communications team is awful, they have multiple teams who are very portly manages. They said we can't book you on now as the Callander hasn't been released, then they don

Appalling communication and every doctor has a different opinion on every visit. If you like clarity on what is happening with you then avoid. I spent around £5000 with them and I regret it. I am now going to a different dentist

Avoid avoid avoid!!! Terrible company that doesn't care at all about you. As soon as ypu pay thats it the service is awful.
They ruined my teeth and made a number if mistakes costing me over £800 in additional services and added months into my treatment.
One of my teeth ended up biting onto my bottom teeth and caused it to turn black. I now need a root canal costing more money. I had a other specialist see me for a second opinion that stated swnsu were at fault but they wouldn't accept any fault and just passed me around different team members.
At one point they delayed my appointments so much

I personally did not like their approach towards new patients. Hierarchical arrangements to keep you away from their top specialists at its best.
They offer a video consultation first with a person who is by no means a medic. An absolute waste of time with no valuable information provided. Also, the price given is higher than those stated on their website which claims to give discount.
They then try to make you attend a general dentist appointment for which you need to pay! And the money is not refundable if you decide not to use their expensive orthodontic treatment. Last, they have this system

One of the worst dental clinics in London, with horrible customer service and no care in the world for their clients. All they care about is your money. I had missed a appointment due to being in isolation and they had forced me to pay a fine and after that no one wanted to contact me to rebook a appointment. Just stay away from this clinic if you want to be treated fairly and if you are looking for a good dental treatment this is not the place !!

Completed my Invisalign treatment with Sensu. Hands down the most professional and organised dentist I have been to. Their customer service team are fantastic and very responsive, whilst each orthodontist I saw for my Invisalign check-ups was very knowledgable and approachable. Highly recommend Sensu!

Super bad, botched job when it comes to orthodontics. They didn't anticipate the black triangles forming in almost all of my teeth and my gums have been scarred for life pretty much. I would avoid at all cost..

I have been a patient at Sensu for over 5 years now and travel a 240 round trip to see my dentist. That's how good they are!
The service has always been excellent - they are very flexible with appointment times and it really helps that they are open at weekends.
I had a dental emergency during lockdown and within a week of them reopening they had managed to fit me in.
The new Covid safety measures are very good and particular credit should go to Stephanie who is friendly, informative and very efficient at her job. I felt very confident that both staff and patients were protected.
My dentist

I've had a very good experience with Sensu over the last few years. From day one of the initial consultation up to my last appointment I have never felt pressured to spend money at all. I think my Invisalign was worth every penny. All of the staff at the reception and the clinicians / doctors are warm and helpful. They are great when I need to rearrange my appointments. They explain every step very thoroughly and leave the choice of treatments fully up to me. I've got a good result and won't hesitate to recommend them to my family and friends, as well as continue to give them my business through

I cannot rate Sensu highly enough for the wonderful care I received there.
My smile has been completely transformed and my teeth look better than I imagined they would - I had severely crossed over bottom teeth but through my Invisalign braces my whole smile has been corrected and neatened up and it has made such a difference!
Not only do the staff do incredible, professional work but I was blown away by their care and friendly, welcoming attitude. After some previous bad dentist-related experiences I was quite a nervous patient but by the end of my invisalign treatment I was almost looking forward

So pleased with my results!! Competitive pricing and friendly dentists/dental nurses. Their expectation management during your initial consultations is excellent, and although they wouldn't promise it at the start of my journey, I feel my new smile rivals that of some Hollywood ones ;) Would and have recommended friends. Looking forward to returning as regular dental patient following my travels.

I have to admit that I've (luckily) had the exact opposite experience as the other reviewer... I've been coming here for just around two years and have always had a great experience.

First of this isn't your average dentist... while I believe they will do standard dental work, this is really a cosmetic dentistry so if you're just after a check-up it may be better to try elsewhere.

Above said, if you require anything cosmetic this could be the place for you... side note, and there's always exceptions, but it's usually a mistake to go to a standard dentist for cosmetic