First Insurance was re-launched in 2011 with First Car offering car insurance for younger and convicted drivers. As we've grown we've developed a wide range of insurance products tailored to suit the needs of our customers. We focus on new and innovative products, striving to continually improve and build upon our current offerings.
We like speaking directly to our customers so we can really understand what they're looking for in an insurance policy. We've asked our policyholders this question and of course the majority wanted to drive down the price of their premiums. However a lot of people wanted a wider range of products such as breakdown cover, excess protection and key protection.
We like speaking directly to our customers so we can really understand what they're looking for in an insurance policy. We've asked our policyholders this question and of course the majority wanted to drive down the price of their premiums. However a lot of people wanted a wider range of products such as breakdown cover, excess protection and key protection.
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Need temporary insurance cover? Our friendly team will compare the top UK car insurance companies to get you the very best deal, ensuring you receive quality insurance with a reliable, trustworthy company you feel safe with. We understand you don't want to be paying for other people's claims or reckless driving habits - and that's why here at First Insurance we pride ourselves in treating every one of our customers individually.
Whether you use your van for work, deliveries or family trips, we are happy to insure you. We promise you a tailored insurance policy to cover you correctly - giving you the peace of mind to go about your business. Our dedicated team here at First Insurance have the tools, knowledge and expertise to find you a great quote that meets your needs and, like you, we take pride in our work and will ensure you are covered accordingly.
We know what you're probably thinking. How can First for Insurance offer such incredible specialist Car and Van Insurance? We're sure you'll probably want answers to this, and other questions too, which is why we've drawn up a list of some of our most commonly asked questions below. If we've still not answered your question, please feel free to call, or email us.
It is important that you report all incidents involving your vehicle to us as soon as possible even if you do not intend to make a claim or you consider you were not at fault for the incident. To help protect your position it is important that you cooperate fully with your insurer.
Failing to cooperate or failing to report an incident may result in your insurer being unable to provide you with indemnity under your policy which may result in you becoming personally responsible for meeting any claims arising from an incident.If you are contacted by any third party or their representative you should not admit liability and you should refer them to your insurer.
Failing to cooperate or failing to report an incident may result in your insurer being unable to provide you with indemnity under your policy which may result in you becoming personally responsible for meeting any claims arising from an incident.If you are contacted by any third party or their representative you should not admit liability and you should refer them to your insurer.
Reviews (10)
Steve Worthy
Aug 26, 2021
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If 0 stars was an option that what I’d give... Appalling insurance company. AVOID AT ALL COSTS. Terrible customer service, on hold an hour plus every time you need to contact them, they’ve charged me nearly 300 pounds to cancel my policy, quoted nearly 1000 pounds more then the other companies for renewal... everything about this company is TERRIBLE... AVOID AVOID AVOID
Marisa Young
May 30, 2021
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Cant give them -1 or I would. No response from this company. When ever you try to call you spend 5 minutes waiting followed by speaking to the same young lady while your diverted to the correct department and then a further 1 hour on the phone (at least) with no one answering. Disgusting service that never reply and their emails as the address does not exist.
Luke Childs-Bentley
Apr 18, 2021
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Aaa Aaa
Mar 30, 2021
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Worst of the worst. Tried several times over the weeks to email. No reply. Called the company 20-30 times for weeks and weeks. Call is put on hold and NEVER answered. They wouldn't let me cancel within 14 days. After more than a month I received a text not an email. That said my insurance is cancelled. A small amount of the cost of the policy was returned to the account and that was it. They basically waited until after the 14 days where I could have received the amount back and then told me it was cancelled. Most of the money I was charged for the policy they kept. Don't use this insurer and tell
Wendy Wears
Feb 22, 2021
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Andrea Di Sante
Feb 03, 2021
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1 hour waiting on the phone to speak to an operator regarding a change of policy. requested a call back and of course they did not call me back. After another hour, once get to speak to somebody there was poor signal quality and they just hang up straight away. First and last time with them absolutely avoid as AWFUL customer care service
Aaron Richards
Feb 01, 2021
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Darren Saunders
Sep 28, 2020
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Monika Moniq
May 30, 2019
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Gabriel Nixon
Sep 28, 2017
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If no stars were an option I wouldn't be giving them one. Being insured with First has been a year of misery. I should have shied away the moment they added £100 to the premium because I had remembered the date I passed my driving test 14 yrs ago wrong by one month. I did however go ahead with them. From that point the blunders started. They forgot to insure me with underwriters, they often phoned me to tell me that if I didn't provide evidence of why my driving licence had a particular expiry date (completely legal) I would be uninsured within 24hrs. I provided this evidence 3 times. They refused
