The New Surgery
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The New Surgery
The New Surgery is based in a purpose built clinic in the New Forest. We have been successfully providing osteopathic and other complementary services to our patients since 1995. Osteopathy is used to examine, diagnose, treat and prevent a wide range of conditions. You might visit an osteopath for rehabilitation from an injury, pain relief or for keeping yourself well.

Osteopathy is suitable for all age groups, from young children to people in the later years of their lives. Over a twelve-month period we asked patients to complete a set of questionnaires before and after their course of treatment. 100% of our patients said that they had enough time to talk about their health complaint and that their treatment was explained to them in a way that they could understand.
Services
Steven is an experienced osteopath who graduated from the European School of Osteopathy in 1995. In his early career Steven worked in a number of osteopathic clinics across the south of England alongside developing his own practice. Steven took over The New Surgery in Brockenhurst in 2000 and has built it up to be a thriving clinic.
Common conditions (common pains) people present with include headaches, sciatica, low back pain, shoulder pain, sports injuries and disc injuries. Each page explains the science behind the pain with useful links. We feel that understanding your own body goes a long way to avoiding or minimising common pains, and can help you to be able to help yourself.
Patients often present with Sciatica - as it is something that either their GP has diagnosed or because it is in such common usage they have diagnosed themselves (if you google sciatica you get over 22 million results!). Although Sciatica does exist, I feel it is an overused term - and often used as a catch-all term for low back pain (see Low Back Pain section).
Headaches are common, as the NHS says on its website "most people are likely to have experienced a tension headache at some point". These can be anything from just an annoying ache to full on agony of some migraines where people actually tried to take the pain away by banging their head against a wall.
Most adults will suffer low back pain at some point in their life, in fact, recent research has put back pain 4th, as one of leading worldwide disability problems we have to adjust our daily lives to (heart disease is number 1). The pain can vary from a mild ache to a severe and debilitating problem; it can last seconds to a long-term problem which we seem to have had forever.
Reviews (10)
David Allix
David Allix
Dec 31, 2021
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Great surgery , super staff , just rang at 6.25 pm Monday 13th December , as worried about getting booster for my wife and I. ( 75 & 76 ) took 2 minutes to get through , super helpful ,arranged for this Sunday at Brentwood Centre , appointment 2 minutes apart so our son can drive us there.
My wife has an immune problem and has never had a problem with getting prescriptions, all arranged through surgery and local chemist who arrange delivery.
Rachael
Rachael
Dec 22, 2021
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When you can actually get through on the phone and arrange to see or speak to somebody there is no problem. The problem is actually getting through in the first place or getting an answer once you manage to get through. Over 80 times I have rung this morning and the line is either engaged or when it rings nobody answers and you get cut off. The system they have really needs a rethink.
Christopher Taylor
Christopher Taylor
Nov 25, 2021
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Over 60 asthmatic hoping to get flu jab given by a nurse. Friends and family under 55 offered jabs by other surgeries in Brentwood. Here, silence, phone not answered then hung up on X4. No point in being a patient here
Em F.
Em F.
Nov 22, 2021
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You will not be able to contact this surgery! They Do not answer the phone, so they are either switched off or off the hook which is really helpful when you are dealing with peoples health. They are rude and unhelpful.
Jake Oliver
Jake Oliver
Nov 20, 2021
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Hands down, the worst doctors surgery in the UK. Located in a wealthy town, has no regard for the wellbeing of their registered patients. Most days it is IMPOSSIBLE to get through to them on the phone. This has been ongoing for years now with absolutely no improvement or intent to improve their services. Staff are extremely rude but believe it's their unwell patients that are rude. This building needs to be demolished.
Bill Hughes
Bill Hughes
Nov 08, 2021
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I have been a patient of this place for 65 years - yes 65 - until I gave up and got myself transferred earlier this month. In truth, until about 10-15 years ago it wasn't that bad. That was when the nonsense started about having to book appointments 10 days in advance, which then turned into a new system when you couldn;t book in advance because future appointments hadn't been 'released' and so on. OK, one can play along with this silly bureaucratic stuff, dance up and down to whatever the tune of the day is, at least you get an appointment in the end. However one day in the first week of November
Wanda Crook
Wanda Crook
Oct 28, 2021
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Attitude of the receptionist are unbelievable. Tried all day calling NOT ONE PERSON PICKED UP. One the 9th time of calling was told there's no space and I'll have to wait till the following day. When I told the woman that I have a chest infection and can barely breath she was so what.
Meagan Becker
Meagan Becker
Oct 13, 2021
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I have been severely sick. After 18 re-calls and 1.5h waiting on hold I got through to then later on being told by the nurse that I am not sick enough for an antibiotic and I need to just wait it out. Mind blown. I come from a third world country and am horrified by this service.
Sabrina Natasha
Sabrina Natasha
Sep 23, 2021
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I've been registered for a while and had a bad experience nearly 2 years ago. Have been put off calling them again but after speaking to the very empathetic and kind Dr Banks, I feel my fears have been lifted. I don't think I've ever spoken to a doctor who's been so kind before. She listened to me and gave me what I needed. I have a long way to go to be treated but just that initial triage call has made me feel like there's hope and I'm so greatful for her. I'll be requesting that she becomes my official GP.
Sarah Tella
Sarah Tella
Aug 28, 2021
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I have found all the staff at The New Surgery very helpful. Reception are always polite and helpful even when appointments are out of their control. The GP's/Clinicians have always been thorough and have referred on to further services if needed. The e-consult is a game changer and enables me to contact the GP in my busy working day. Thank you!