We are an innovative eCRM and Social Media agency operating exclusively in the automotive sector. Our VoiceBox platform integrates with DMS, Showroom and Aftersales system data to deliver personalised customer communications to improve conversion, retention and reputation with measurable results. We provide marketing solutions from our own portfolio of technology and products, plus those of carefully selected partners.
We are helping dealerships reduce their marketing spend, increase response, and generate incremental sales. We see our role as helping dealers use the technology around them and, more importantly, their customers to improve the communication between the two. Our expertise covers both sales and aftersales operations and blends traditional media with new technology.
We are helping dealerships reduce their marketing spend, increase response, and generate incremental sales. We see our role as helping dealers use the technology around them and, more importantly, their customers to improve the communication between the two. Our expertise covers both sales and aftersales operations and blends traditional media with new technology.
Services
Using our VoiceBox marketing platform, we send Mobile Responsive Email, SMS and Social Media messages to customers to nurture enquiries, increase sales conversions and aftersales retention. We are fully integrated and able to receive data from all of the major showroom lead management systems including Keyloop / Autoline Rev8, Dealerweb, EnquiryMax, Fastrack, Contact Advantage, CloseIt, Mentor and more!
Car Alerts were designed to keep undecided 'approved used car' customers engaged whenever their enquiry hasn't progressed to a sale after 7-days, at which point the customer is auto-subscribed to receive a 'Car Alert' - keeping them up-to-date whenever new stock arrives matching their initial enquiry or existing stock reduces in price.
Car Alerts keeps track of your changing stock and keeps prospects informed if more vehicles matching their choice come in, or if existing vehicles reduce in price. This is proven to bring people back to dealer websites - we can even tell you the registration number of the car they clicked on.
Promoting video presentations of cars and pointing customers back to the website or Marketplace listings, Car Alerts puts your Virtual Showroom in front of your open enquiries at a time when they can't come to your physical dealership.In the sales area, email is still King.
Promoting video presentations of cars and pointing customers back to the website or Marketplace listings, Car Alerts puts your Virtual Showroom in front of your open enquiries at a time when they can't come to your physical dealership.In the sales area, email is still King.
In a recent analysis of over 2,000 showroom sales enquiries, we identified that top-performing dealerships achieved an average sales conversion rate of 31.3% - significantly outperforming the industry average of one-in-four. And from our lead tracking analysis, we could also see that 80% to 85% of all incoming enquiries were closed within the first 4-days of their showroom visit.
Getting data quality right is the key fundamental to retaining customers and to building the foundation for increased future sales. Our flexible, multi-step retention programme uses DMS data to remind customers of key service and MOT dates, VHC "amber" work and offer seasonal or mid-service healthchecks.
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