Thistle Insurance
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Established in 1938, Thistle Insurance Services has a wealth of experience and expertise in niche and specialist insurance sectors, developing and offering products for leisure and lifestyle, commercial, professional risks and wholesale markets.

Working with sole traders, retailers, wholesalers, contractors, manufacturers, charities and niche trade areas, we also deliver to consumers, SMEs and not-for-profit organisations while partnering directly and through partners, associations, brokers and affinity groups.Whatever your hobby or profession, our products have been designed to meet the needs of customers wishing to purchase flexible, tailor-made insurance policies.
Reviews (7)
Deb T.
Deb T.
Oct 17, 2021
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Thistle insurance are extremely judgemental when it comes to spent convictions I had a conviction from 2002 nothing to do with arson or fraud etc but this was through the local council housing service and I got rejected based on this they have not talked to me in person just going off a piece of paper pure judgemental personal company. Don't bother trying to apply if you have previous convictions
Scarlett Tomlinson
Scarlett Tomlinson
Oct 15, 2021
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My housing association recommended Thistle to us when we moved into our property last May.
We paid our premiums every month, went through a financial rough patch and considered cancelling the policy, what was the chance anything would happen? We did keep the policy, because it was not worth not having it, just in case.
The worst happened. My life was turned upside down. We were the victims of an arson attack. Someone had deliberately attacked my family and blew up our outhouse next to the house. It had damaged the house itself and my car and cars across the street the explosion was so intense
Jamie Clibery
Jamie Clibery
Sep 27, 2021
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Positive: Quality
I have only made one claim and it was very quick and easy . Got straight through and I was dealt with brilliantly had the claim payed out quickly too . For me personally ,very happy
Heather McDougall
Heather McDougall
May 16, 2021
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Critical: Responsiveness
Submitted a claim for a damaged washing machine over a month ago, chased them up and was assured I’d have a call back in 5 days...still waiting!
Justine Stewart
Justine Stewart
Dec 04, 2020
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Positive: Professionalism, Responsiveness
Haven't made a claim thankfully but all contact has been professional, quick and easy.
Emma Gibson
Emma Gibson
Oct 20, 2019
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Been with Thistle insurance for over 12 months with no claim. I have just cancelled my policy due to moving home and I have been told that I will not be reimbursed any of this months payment which was taken on 1st of the months even though I moved out on the 4th.
Today is the 6th so I have used 5 days worth of this insurance which is paid for 31 days. I have been told that I can not transfer this money to my new address as I no longer reside in a housing association property.
Thistle changed payment takers at one point last year (August time) which resulted in 2 payments being taken from my account
Paul R.
Paul R.
Aug 18, 2019
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Worst experience ever . This lot are 100% useless as had a boiler leak effecting whooe of ground floor .They sent so many different people to photograph the same damage it became ridiculous and on top of that they had atleast 4 companys involved in the background .
This IS one to avoid unless you want to keep taking time off work for all the different people they send to photograph the same damage.
They DONT respond to emails and rarely call you back.
Still waiting on my GDPR request that they appear to be ignoring and also a response to my complaint...