We are the region's leading IT support provider, and can offer a 24/7 service - 365 days a year supporting all your technology needs from our Staffordshire base. ARC IT Solutions are a Staffordshire based Managed Service Provider of Cyber Security, I.T. Support and Disaster Recovery Solutions, supplying Hardware, Software, Connectivity and Cloud Solutions to commercial organisations in the SME, Enterprise and Not for Profit sectors.
From early beginnings at our Staffordshire base we initially supported clients in the surrounding counties; in-line with our growing customer base we have now expanded our services to be available throughout the UK. We'll spend time getting to know your business and requirements, enabling us to deliver technical support to your users via telephone, email, remote connection or by an onsite visit to resolve your I.T. problems.
From early beginnings at our Staffordshire base we initially supported clients in the surrounding counties; in-line with our growing customer base we have now expanded our services to be available throughout the UK. We'll spend time getting to know your business and requirements, enabling us to deliver technical support to your users via telephone, email, remote connection or by an onsite visit to resolve your I.T. problems.
Services
Formed in 2003 by specialists in Dell, Compaq & HP Technologies, we have personally witnessed the road from dial up modems to cloud services. Our MD once asked the production manager in a Large Enterprise what were the 3 priorities for IT in the business; his reply was that the priorities were, in order:-.
Our bespoke IT Support agreements, tailored to your business needs, combine value and quality without compromise. For businesses already employing an I.T. Department we can support your team by providing cover during busy periods, covering holidays for your key IT staff or enhancing service delivery by providing additional technical expertise on an ongoing basis, project management and resources for one off IT projects.
We improve our clients' I.T. ROI by putting your Business first, not the technology. Our 98% Client retention rate shows that we are in it for the long-term, so our aim is to deliver real value to the business rather than just 'keep things running'. Though we have preferred Technology Partners from our many years of industry experience, we are not constrained by these relationships.
We have a simple strategy when it comes to our IT support solutions - if you are not 100% happy with our service you can walk away at any time with no penalties! We can help you to understand any risk to operations when moving providers, ensuring a smooth transition that has no detrimental impact on your productivity.
Our Standard Support offering provides you with unlimited Remote Helpdesk support or advice on any aspect of the items covered, the only additional costs are for onsite visits which are charged at a reduced hourly rate. Plus Support gives your business a fixed price monthly plan for all the IT Support you need - both Onsite and Remote support are unlimited.
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