De Havilland are an extremely trusted, professional and outstanding organisation. Neil Moakes provided a service of high quality and genuine care. Neil particularly helped through a time that was very stressful with a remortgage and took any worries or stresses away reassuring and supporting us all through the way which was deeply appreciated.
I would definitely use them again and would recommended them to anyone. I wanted to express my gratitude to you for aiding me in process of first purchasing and staircasing all the way to full ownership. At every stage you have been patient, responsive and your knowledge and management of all aspects of this process has put me at ease and made it an easier journey to navigate.
I would definitely use them again and would recommended them to anyone. I wanted to express my gratitude to you for aiding me in process of first purchasing and staircasing all the way to full ownership. At every stage you have been patient, responsive and your knowledge and management of all aspects of this process has put me at ease and made it an easier journey to navigate.
Services
We are independent mortgage brokers directly authorised by the Financial Conduct Authority and work with the whole of the market. De Havilland Group have been providing independent mortgage and protection advice to homebuyers and property investors for four decades.
In this time we have worked with Developers, Housing Associations and Local Authorities assisting their buyers to secure a mortgage to buy their first home, move home or buy an investment property.We also have a strong commitment to supporting our existing clients find suitable mortgages once their mortgage product ends.
In this time we have worked with Developers, Housing Associations and Local Authorities assisting their buyers to secure a mortgage to buy their first home, move home or buy an investment property.We also have a strong commitment to supporting our existing clients find suitable mortgages once their mortgage product ends.
A fixed rate mortgage guarantees you a specific rate for a period at the beginning of your mortgage; usually 2,3,5 or 10 years. During this time, your rate will not change. A variable rate moves in line with the lenders standard variable rate which usually reflects any changes in the Bank of England base rates.
Most people do not have a large amount of savings or have access to financial support to pay their housing costs in the event of serious illness or earlier death of a partner. It is therefore extremely important to consider protection as an option to run alongside your mortgage.
Critical illness cover or life and critical illness cover which pays out if you die during the length of the plan, or diagnosed with a serious illness or a critical illness which meets the definition of the provider.Family income benefit pays a lump sum in the event of death during the length of the plan.
Critical illness cover or life and critical illness cover which pays out if you die during the length of the plan, or diagnosed with a serious illness or a critical illness which meets the definition of the provider.Family income benefit pays a lump sum in the event of death during the length of the plan.
Buying your first home is a considerable financial step forward and can feel daunting. Our aim is to explain the process clearly and simply so that there is no confusion or added stress to securing your first mortgage. We will take you through all the available options and explain all the different types of mortgages.
Moving home can be very stressful and it may have been a long time since you ventured into the mortgage market. We appreciate that even an experienced buyer may want us to ease the stress of property purchase. We ensure that your mortgage offer is available as soon as possible so that your solicitors can start the legal process on your behalf.
Reviews (10)
Laura Blackburn
Oct 21, 2021
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Simon Thorn
Oct 15, 2021
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Orlando Gibbons
Oct 11, 2021
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Neil Moakes is brilliant at what he does and he has helped us get great mortgage deals on a number of occasions to enable us to gain full ownership of our house that was shared ownership when we moved in. He has fantastic knowledge that he is keen to share and always takes the time to clearly explain every aspect at every step of the way. We are extremely grateful for his help over the years and will continue to use his and De Havilland's services long into the future. Thank you!
Fola Kalesanwo
Sep 28, 2021
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Met with Sarah Jane Martin at the London Home Show initially seeking general advice about the Help to Buy equity loan. Was immediately told that it wasn't an option for me as it "only makes sense if you earn loads of money". No explanation as to how much "loads of money" actually was in ££ and also quite interesting as she hadn't even bothered to ask me what I was earning at that point, so clearly made an assumption about me based on my appearance??
In addition to that very awkward and abrupt introduction, she then went on to be very unfriendly and unhelpful and even went as far as to say I
In addition to that very awkward and abrupt introduction, she then went on to be very unfriendly and unhelpful and even went as far as to say I
Rebecca Marston
Sep 12, 2021
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As a Sales Consultant aiding purchasers in buying their first home, I have relied upon the expertise of Neil Moakes for many years, and recommended him countless times. Neil has a knack for finding the best deals, and the thoughtfulness to explain the mortgage process in straightforward terms. His advice having always been sound, and his cheery disposition always welcome, when I came to purchase my own home I naturally turned to Neil. As someone who has worked with many financial advisors, I can offer no better endorsement!
Graham Marston
Sep 08, 2021
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I would like to thank Neil Moakes for his professional, personal, and expert service. Neil was instrumental in securing our very first mortgage and subsequently getting us our remortgage two years later. I cannot recommend him enough; he’s got your back at all times. When our remortgage lender pulled out at the 11th hour, Neil already had a backup off ready to go. That’s the kind of person you need in your corner. Neil is a star.
Rhiannon
May 28, 2021
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Rude and unprofessional response from the Director when I was simply asking some basic questions. After making an enquiry about how much I could borrow and her getting my name wrong the first time, I got no 'hello' or 'good afternoon' in subsequent messages, and no sign off, e.g. 'kind regards'. The emails were blunt and bordering on rude. Here's the exact response copy and pasted:
'We are mortgage brokers.
If you want an idea complete the link.'
Shocking customer service and rude tone. This is a potential client you're dealing with, do better.
'We are mortgage brokers.
If you want an idea complete the link.'
Shocking customer service and rude tone. This is a potential client you're dealing with, do better.
Sarah Carr
Mar 06, 2021
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Critical: Professionalism, Quality
Just been in contact and I'm disgusted at the response. Their professionalism comes across rude when all I'm after is advice. I can't speak for their service after initial contact as I never got that far but wouldn't want too at all. And the person I spoke to was the director apparently (according to her email signature anyway)
Just been in contact and I'm disgusted at the response. Their professionalism comes across rude when all I'm after is advice. I can't speak for their service after initial contact as I never got that far but wouldn't want too at all. And the person I spoke to was the director apparently (according to her email signature anyway)
Layla Richardson
Jun 01, 2020
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My experience is from 2016, so a few years ago and what a poor experience I had. I was pregnant, received an email after asking what our next steps were and not getting a response, to if we didn't reply to them they'd not go any further. Asking us what we would like them to do. (We are not experts and didn't know so went with someone else who got us a mortgage straight away). The email that they sent I was in labour at the time and spent the following week in hospital and that was the time limit. (So didn't get the email until after). I was fuming, as they wanted us to walk away to take our money
RaH Ul
Dec 15, 2019
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Tried to call them for initial inquiry and they don't know how to handle my call, i was asked to call back and when I called back I was passed to two other people who has not even handled my query but started to ask me questions that I am not actually willing to answer. I have to drop the call as I have the impression that they are not professional in handling customer service. Not looking forward to signing with this kind of service with a mortgage broker especially for a first time buyer like me.
