Butlin Property Services

Unfortunately I have been renting from Butlin Property Services for roughly a year. As a visually impaired and pregnant tenant, I have received nothing but discrimination from Kat Dawson and others within the team. The property, as confirmed by their contractors, are not built to last, with curry stains on the blinds from day one, which were never cleaned, while the landlord refused to replace and took 6 months to replace one set in the bedroom only.
Once other things such as the bathroom, toilet and extractors started falling apart Butlin started showing their true colours and Kat's discrimination

Butlins is an awful company to deal with. They seem to never get anything done and their members of staff are really rude; especially Glen. Glen has no communication skills and makes up problems to make it look like he knows what he’s talking about. Also, he is really unprofessional as he walks into rooms without permission and brings family members along to jobs.

Live in a building managed by butlin properties, very friendly and helpful! 10/10 would recommend to friends and family!

Positive: Professionalism, Quality, Responsiveness, Value
Excellent customer service, always super speedy to respond! Genuinely great team in the offices. I only have good things to say about Butlin Proprrty Services. 100% would recommend to anyone considering swapping block management company

Positive: Professionalism, Quality, Responsiveness, Value
The property I lived in was managed by Butlins and during the years I interacted with them (until I moved out) they were professional and efficient. The staff were always prompt and friendly in dealing with issues. I recommend them without reservation and will use them again if I ever need property management services in the future.

Rented sometime ago and it was the worst experience of my life. I was forced to take my review down at the time but having seen recent poor reviews I feel like it must really be hit home how poor this company is.
We lived in a basement flat with a faulty desiccator in the bathroom leaving to the toilet coming out of the shower when flushed flooding our bathroom with sewage this was reported almost daily and never fixed.
Following from that our doors never shut properly to the building itself (flat doors were ok) but this led to a homeless man sleeping just outside of our property in the boiler

I live in a block of flats they manage. We have had people braking into our building through the front door which gets a quick fix until it happens again, there is no effort to make a lasting change. My post box has been broken into multiple times as have other residents, all in front of a CCTV camera - no action. My bike was stolen from the 'secure' bike shed in front of 2 CCTV cameras - i received a 'sorry your bike was stolen' reply email and i asked about increased security/code changes to make sure this doesn't happen to anyone else - no action. Then guess what, another residents bike was

The worst managing company in Leicester. Unprofessional and careless. We are having security issues that they don't care to fix (should be their responsibility to fix gate, padlock etc) and we are left to pay the damages and managing fees. Absolutely ridiculous company, I had wasted an embarrassing amount of time at the phone/ writing letters and got nothing back! Avoid

Very disappointed regarding the reply speed. I have reported two issues which need to be fixed more than 8 months ago like leaking to damaged item.
Some customer care member are warm and willing to help but never get response from managers.